If you have decided to take on the Certified System Administrator exam you should consider going through the course materials as it will significantly increase your chances to pass the exam.

If you have decided to take on the Certified System Administrator exam you should consider going through the course materials as it will significantly increase your chances to pass the exam.

Exam Scope

User Interface & Navigation (20%)

• ServiceNow Overview

• Lists and Filters

• Forms and Templates

• Branding

Collaboration (20%)

• User Administration

• Task Management

• Notifications

• Reporting

Database Administration (30%)

• Data Schema

• CMDB

• Application/Access Control

• Import Sets

Self-Service & Process Automation (20%)

• Knowledge Management

• Service Catalogue

• Workflows/Flow Designer

Introduction to Development (10%)

• Scripting

• Migration and Integration

• Development

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.