Zurich Mock Tests: ServiceNow System Administrator (CSA)

Latest update (April 2026): Updated all practice questions to the latest ServiceNow release: Zurich.

Exam Purpose

Prepare for the 'ServiceNow Certified System Administrator (CSA)' exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots, and reference links, all built in the latest ServiceNow release!

The CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.

Exam Preparation

Exam questions are based on official ServiceNow training materials and the ServiceNow documentation site. This course should not be considered an official study or exam material and should only be used to practice for the mainline exam.

Exam Scope

Platform Overview and Navigation (6%)

• ServiceNow Platform Overview

• Platform capabilities and services

• The ServiceNow Instance

• Next Experience Unified Navigation

Instance Configuration (10%)

• Installing applications and plugins

• Personalising/customising the instance

• Common user interfaces in the Platform

Configuring Applications for Collaboration (19.5%)

• Lists, Filters, and Tags

• List and Form anatomy

• Form Configuration

• Form templates and saving options

• Advanced Form Configuration

• Task Management

• Visual Task Boards (VTBs)

• Visualisations, Dashboards, and Platform Analytics

• Notifications

Self-Service & Automation (19.5%)

• Knowledge Management

• Service Catalogue

• Workflow Studio

• Virtual Agent

Database Management and Platform Security (30%)

• Data Schema

• Application/Access Control

• Importing Data

• CMDB and CSDM

• Security Center

• Shared Responsibility Model

Data Migration and Integration (15%)

• UI Policies

• Business Rules

• System update sets

• Scripting in ServiceNow

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

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Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.