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ServiceNow Certified System Administrator Ultimate Course
Rating: 4.4 out of 5(46 ratings)
1,203 students

ServiceNow Certified System Administrator Ultimate Course

Master ServiceNow System Administrator with REAL Hands-on Projects and Practice Test Exam Questions
Created byCloud Guru Amit
Last updated 2/2026
English

What you'll learn

  • Interactive Practice Test Exam Questions video explanations for each correct and incorrect answers.
  • Create and customize incident dashboards.
  • Master lists and filter tasks efficiently.
  • Design and implement custom forms.
  • Develop and manage visual task boards.
  • Request and manage knowledge bases.
  • Navigate and utilize the Service Catalog.
  • Implement and configure virtual agents.
  • Create and manage user groups and roles.
  • Impersonate users for troubleshooting.
  • Create and manage incidents effectively.
  • Apply the method of elimination in practice tests.

Course content

2 sections • 35 lectures • 5h 3m total length

  • How to Create Incident Dashboard6:01

    Welcome to this hands-on lecture on "How to Create an Incident Dashboard" in ServiceNow, specifically designed for ServiceNow Administrators. In this engaging session, you'll learn step-by-step how to build a comprehensive Incident Dashboard that will enhance your incident management capabilities.


    What You'll Learn:

    • Dashboard Creation: Understand the fundamentals of creating an Incident Dashboard from scratch.

    • Customization: Learn how to customize the dashboard to meet the specific needs of your organization.

    • Widgets and Reports: Discover how to add and configure widgets and reports to display critical incident data.

    • Real-Time Monitoring: Explore techniques for real-time monitoring and tracking of incidents.

    • Best Practices: Gain insights into best practices for maintaining and optimizing your Incident Dashboard.

  • How to create Lists & Filters4:12

    Welcome to this hands-on lecture on "ServiceNow Lists and Filter Task" specifically designed for ServiceNow Administrators. In this engaging session, you'll learn how to effectively manage and utilize lists and filters to streamline your workflow and enhance your data management capabilities.


    What You'll Learn:

    • Creating and Managing Lists: Understand how to create, customize, and manage lists to display relevant data.

    • Applying Filters: Learn how to apply filters to lists to quickly find and organize information.

    • Advanced Filtering Techniques: Discover advanced filtering techniques to refine your data searches and improve efficiency.

    • Personalizing Lists: Explore how to personalize lists to meet your specific needs and preferences.

    • Best Practices: Gain insights into best practices for maintaining and optimizing lists and filters in ServiceNow.

  • Custom Forms: Design and Implement Custom Forms10:42

    Welcome to this hands-on lecture on "How to Create Forms in ServiceNow," specifically designed for ServiceNow Administrators. In this engaging session, you'll learn step-by-step how to build and customize forms to enhance your data entry and management capabilities.


    What You'll Learn:

    • Form Creation: Understand the fundamentals of creating forms from scratch in ServiceNow.

    • Customization: Learn how to customize forms to meet the specific needs of your organization.

    • Field Configuration: Discover how to add and configure fields to capture the necessary data.

    • Form Layout: Explore techniques for designing intuitive and user-friendly form layouts.

    • Best Practices: Gain insights into best practices for maintaining and optimizing forms in ServiceNow.

  • Visual Task Boards: Develop and Manage Visual Task Boards for Efficient Workflow4:09

    Welcome to this hands-on lecture on "ServiceNow Visual Task Board," specifically designed for ServiceNow Administrators. In this engaging session, you'll learn how to effectively utilize the Visual Task Board to streamline task management and enhance your workflow.


    What You'll Learn:

    • Introduction to Visual Task Board: Understand the basics and benefits of using the Visual Task Board in ServiceNow.

    • Creating Task Boards: Learn how to create and customize task boards to suit your specific needs.

    • Managing Tasks: Discover how to add, update, and track tasks efficiently using the Visual Task Board.

    • Collaboration: Explore techniques for collaborating with team members and managing tasks in real-time.

    • Best Practices: Gain insights into best practices for maintaining and optimizing your Visual Task Board.

  • Knowledge Base Requests: How to Request and Manage Knowledge Bases2:28

    Welcome to this hands-on lecture on "ServiceNow Request Knowledge Base," specifically designed for ServiceNow Administrators. In this engaging session, you'll learn how to effectively manage and utilize the Knowledge Base to streamline request management and enhance your workflow.


    What You'll Learn:

    • Introduction to Knowledge Base: Understand the basics and benefits of using the Knowledge Base in ServiceNow.

    • Creating Knowledge Articles: Learn how to create and manage knowledge articles to provide valuable information and solutions.

    • Organizing Content: Discover techniques for organizing and categorizing knowledge articles for easy access and retrieval.

    • Integrating with Requests: Explore how to integrate the Knowledge Base with request management to improve efficiency and user satisfaction.

    • Best Practices: Gain insights into best practices for maintaining and optimizing your Knowledge Base.


  • Service Catalog: Navigate and utilize the Service Catalog effectively3:23

    Welcome to this hands-on lecture on "ServiceNow Service Catalog," specifically designed for ServiceNow Administrators. In this engaging session, you'll learn how to effectively create, manage, and optimize the Service Catalog to streamline service delivery and enhance user satisfaction.


    What You'll Learn:

    • Introduction to Service Catalog: Understand the basics and benefits of using the Service Catalog in ServiceNow.

    • Creating Catalog Items: Learn how to create and configure catalog items to meet the needs of your organization.

    • Managing Categories: Discover techniques for organizing and managing categories to ensure a user-friendly catalog structure.

    • Workflow Integration: Explore how to integrate workflows with catalog items to automate service delivery processes.

    • Best Practices: Gain insights into best practices for maintaining and optimizing your Service Catalog.

  • Virtual Agents: Implement and configure virtual agents for automated support2:32

    Welcome to this hands-on lecture on "Virtual Agent ServiceNow," specifically designed for ServiceNow Administrators. In this engaging session, you'll learn how to effectively utilize the Virtual Agent to streamline service delivery and enhance user interactions.


    What You'll Learn:

    • Introduction to Virtual Agent: Understand the basics and benefits of using the Virtual Agent in ServiceNow.

    • Creating Virtual Agent Topics: Learn how to create and configure Virtual Agent topics to address common user queries and issues.

    • Customizing Conversations: Discover techniques for customizing conversations to provide personalized and efficient support.

    • Integrating with Workflows: Explore how to integrate the Virtual Agent with existing workflows to automate service delivery processes.

    • Best Practices: Gain insights into best practices for maintaining and optimizing your Virtual Agent.

  • User Groups and Roles: Create and manage user groups and roles, and impersonate13:09

    Welcome to this hands-on lecture on "User Group Roles in ServiceNow," specifically designed for ServiceNow Administrators. In this engaging session, you'll learn how to effectively manage and utilize user group roles to streamline access control and enhance your organization's security.


    What You'll Learn:

    • Introduction to User Group Roles: Understand the basics and importance of user group roles in ServiceNow.

    • Creating and Managing User Groups: Learn how to create and manage user groups to organize users efficiently.

    • Assigning Roles: Discover how to assign roles to user groups to control access and permissions.

    • Role Inheritance: Explore the concept of role inheritance and how it simplifies role management.

    • Best Practices: Gain insights into best practices for maintaining and optimizing user group roles in ServiceNow.

  • Incident Management: Create and manage incidents with ease6:21

    Welcome to this hands-on lecture on "ServiceNow Incidents Basics Tutorial," specifically designed for ServiceNow Administrators. In this engaging session, you'll learn the fundamental skills needed to manage incidents effectively within ServiceNow.


    What You'll Learn:

    • Introduction to Incident Management: Understand the basics and importance of incident management in ServiceNow.

    • Creating and Managing Incidents: Learn how to create, update, and resolve incidents efficiently.

    • Incident Lifecycle: Discover the stages of the incident lifecycle and how to manage each stage effectively.

    • Using Incident Templates: Explore how to use and customize incident templates to streamline the incident creation process.

    • Best Practices: Gain insights into best practices for maintaining and optimizing incident management processes.

  • ServiceNow Instance Configuration4:22

    Welcome to this hands-on lecture on "ServiceNow Instance Configuration," specifically designed for ServiceNow Administrators. In this engaging session, you'll learn how to effectively configure and manage your ServiceNow instance to optimize performance and meet your organization's needs.


    What You'll Learn:

    • Introduction to Instance Configuration: Understand the basics and importance of instance configuration in ServiceNow.

    • System Properties: Learn how to configure system properties to tailor the instance to your organization's requirements.

    • Security Settings: Discover how to set up and manage security settings to protect your data and ensure compliance.

    • Performance Optimization: Explore techniques for optimizing the performance of your ServiceNow instance.

    • Best Practices: Gain insights into best practices for maintaining and optimizing your ServiceNow instance.

Requirements

  • No prior ServiceNow experience required, but beneficial.

Description

Unlock your potential with the Ultimate ServiceNow Certified Systems Administrator course ! This comprehensive program is designed to equip you with the skills and knowledge needed to excel in ServiceNow System Administration.

What You'll Learn:


  • Hands-On Projects: Create incident dashboards, lists, and filter tasks.

  • Custom Forms: Design and implement custom forms tailored to your needs.

  • Visual Task Boards: Develop and manage visual task boards for efficient workflow.

  • Knowledge Base Requests: Learn how to request and manage knowledge bases.

  • Service Catalog: Navigate and utilize the Service Catalog effectively.

  • Virtual Agents: Implement and configure virtual agents for automated support.

  • User Groups and Roles: Create and manage user groups and roles, and impersonate users for troubleshooting.

  • Incident Management: Create and manage incidents with ease.

Practice Tests:


  • Exam Questions: Tackle practice test questions with video explanations for each correct and incorrect answer.

  • Method of Elimination: Master the method of elimination to arrive at the correct answers, guided by Cloud Guru Amit.

Join us and take the first step towards becoming a ServiceNow Certified Systems Administrator. With hands-on projects, detailed explanations, and expert guidance, you'll be well on your way to success!

Enroll now and transform your career with ServiceNow expertise designed by Cloud Guru Amit !

Who this course is for:

  • Aspiring ServiceNow Administrators: Those looking to start a career in ServiceNow administration and seeking certification.
  • IT Professionals: Individuals working in IT who want to expand their expertise in ServiceNow and improve their job performance.
  • System Administrators: Current system administrators aiming to specialize in ServiceNow and enhance their credentials.
  • Technical Support Staff: Support personnel who need to understand ServiceNow to provide better assistance and solutions.
  • Project Managers: Managers overseeing ServiceNow implementations who need a deeper understanding of the platform.
  • Students and Graduates: Recent graduates or students in IT-related fields looking to gain practical skills and certification in ServiceNow.
  • Anyone Interested in IT Service Management: Individuals with a general interest in IT service management who want to learn about one of the leading platforms in the industry.

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