Exam Purpose and Audience

The 'ServiceNow CIS-PA' Quebec Delta exam certifies that a participant has successfully understood the new features offered in the Quebec Release and how these interact with existing functionality.

This course helps you familiarise yourself with the exam format and structure and practice your knowledge in a simulated exam environment.

Exam Scope

   Architecture and Deployment

• List the Performance Analytics solution components

• Define Deployment Tasks and Sequence

• Identify Common Use Cases

• Recognise Personas and Stakeholders

   Configure Indicators and Indicator Sources

• Configure Source Conditions and Facts Tables

• Distinguish between Indicator Types

• Define Indicator Configuration Properties

• Create Aggregation Scripts

   Configure Breakdowns and Breakdown Sources

• Configure Breakdown Sources

• Perform Breakdown Mappings

• Create Breakdown Matrix and apply Exclusions

• Create Scripts for Scripted Breakdown Mappings

• Configure Bucket Groups

   Data Collection

• Define the Data Collection Process Flow

• Configure Collection Configuration Properties

• Fine-Tune and Troubleshoot Collection

   Data Visualisation

• Build Performance Analytics Widgets

• Configure and apply Interactive Filters

• Choose the Appropriate Visualisation

• Create Dashboards and Manage Access

• Manage Dashboard Performance 

   Administration and Solutions

• Manage Configurations using the Admin Console

• Accelerate deployment with Content Packs

• Perform Diagnostics and Troubleshooting

• Configure Spotlight

Exam Preparation

The 'ServiceNow CAS-PA' Delta exam is a non-proctored, timed exam consisting of approximately 10 questions. The Delta exam is designed to test on the specific topic area of the certification in three main areas:

• New features and functionality

• Updated or changed features and functionality

• Deprecated features

  
  

Source Materials

Delta exam questions are based on the Quebec Release Notes and product documentation that describe the updates to this release's products and features.

This course should not be considered an official study or exam material and should only be used to practice for the Delta exam.

Question Formats and Responses

Multiple Choice (single answer):

For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.

Multiple Select (select all that apply):

For each multiple-select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be selected.

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Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.