ServiceNow Performance Analytics (CAS-PA) Quebec Delta Tests

Exam Purpose and Audience

ServiceNow certified individuals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner.

The ServiceNow CAS-PA Quebec Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release, and how these interact with existing functionality. The ServiceNow CAS-PA Delta exam is only available to currently certified individuals within 15 days after the Quebec release's general availability date.

Participants in the program will then have 90 days from the Delta exam release to successfully pass it to keep their credential current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.

Exam Scope

   Architecture and Deployment

   o List the Performance Analytics solution components

   o Define Deployment Tasks and Sequence

   o Identify Common Use Cases

   o Recognise Personas and Stakeholders

   Configure Indicators and Indicator Sources

   o Configure Source Conditions and Facts Tables

   o Distinguish between Indicator Types

   o Define Indicator Configuration Properties

   o Create Aggregation Scripts

   Configure Breakdowns and Breakdown Sources

   o Configure Breakdown Sources

   o Perform Breakdown Mappings

   o Create Breakdown Matrix and apply Exclusions

   o Create Scripts for Scripted Breakdown Mappings

   o Configure Bucket Groups

   Data Collection

   o Define the Data Collection Process Flow

   o Configure Collection Configuration Properties

   o Fine-Tune and Troubleshoot Collection

   Data Visualisation

   o Build Performance Analytics Widgets

   o Configure and apply Interactive Filters

   o Choose the Appropriate Visualisation

   o Create Dashboards and Manage Access

   o Manage Dashboard Performance 

   Administration and Solutions

   o Manage Configurations using the Admin Console

   o Accelerate deployment with Content Packs

   o Perform Diagnostics and Troubleshooting

   o Configure Spotlight

Exam Preparation

ServiceNow CAS-PA Delta exam is a non-proctored, timed exam consisting of approximately (8) questions. The Delta exam is designed to test on the specific topic area of the certification in three main areas:

   • New features and functionality

   • Updated or changed features and functionality

   • Deprecated features

Once the exam starts, you will have 60 minutes to complete it.

Source Materials

Delta exam questions are based on the Quebec Release Notes and product documentation that describe the updates to this release's products and features.

Question Formats and Responses

   • Multiple Choice (single answer):

For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

   • Multiple Select (select all that apply):

For each multiple select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be selected.