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Catalog Items, Workflow, and Flows in the Servicenow 2026
Rating: 4.3 out of 5(347 ratings)
17,010 students

Catalog Items, Workflow, and Flows in the Servicenow 2026

Learn to Build, Automate, and Optimize the Servicenow Catalog Items, Record Producers, Workflows, and Flow Designer
Created byUday Academy
Last updated 6/2026
English

What you'll learn

  • Create and manage Service Catalog Items effectively.
  • Design and configure Record Producers to simplify form submissions.
  • Build and execute Workflows to automate tasks and approvals.
  • Use Flow Designer to create modern, codeless workflows.
  • Understand key differences between Workflows and Flow Designer.
  • Configure variables and variable sets for catalog items.
  • Set up multi-step approvals and notifications.
  • Integrate catalog items with backend processes.
  • Debug and troubleshoot catalog items and flows.
  • Best practices for designing scalable and maintainable workflows.

Course content

4 sections • 17 lectures • 13h 12m total length

  • Account Creation48:27

    Explore account creation within ServiceNow catalog items and the workflows and flows that support it.

  • Catalog, Category, Catalog Item Creation and Catalog Item settings56:17

    Learn to create and manage catalog items in the service catalog, organize catalogs and categories, configure portal settings, and define catalog item variables and integration with flow designer or workflow.

  • Catalog Items part 249:14

    Explore catalog items in ServiceNow, define variables, properties, and auto populate, and implement variable sets, UI policies, and catalog line scripts.

  • Catalog Items Part 345:09

    Explore catalog items, workflows, and flows in ServiceNow 2026, part 3 of the catalog items series.

  • Catalog Items Part 441:40

    Build and configure an iPhone 16 Pro Max catalog item in the service catalog, including categories, images, pricing, portal settings, variables, variable sets, data lookup definitions, and catalog UI policies.

  • Catalog Items part 531:49

    Understand catalog item form validations, including mobile number format checks, email format checks, server-side date validation for seven days, and UI policies that control field visibility on items and tasks.

Requirements

  • ServiceNow Admin knowledge required

Description

Course Description

Are you ready to master the art of creating and automating Servicenow catalog items and workflows? This comprehensive course will guide you step-by-step through the essential concepts and advanced techniques of ServiceNow Catalog Items, Record Producers, Workflows, and Flow Designer. Whether you’re a beginner or an experienced Servicenow professional, this course is tailored to enhance your skills and help you unlock the full potential of the platform.

In this course, you will learn how to design user-friendly Service Catalog Items, configure Record Producers to streamline form submissions, and create efficient workflows to automate complex business processes. You will also explore the modern Flow Designer, enabling you to build codeless, scalable workflows that integrate seamlessly with your Servicenow instance.

We’ll cover key concepts like variable management, approval flows, notifications, and dynamic data mapping. Additionally, you’ll gain practical knowledge on debugging, troubleshooting, and applying best practices to ensure your solutions are robust and maintainable.

By the end of this course, you’ll be equipped with the skills and confidence to manage ServiceNow catalog processes effectively, automate repetitive tasks, and deliver exceptional service experiences within your organization or team.

Enroll now and take your Servicenow expertise to the next level and All the Bestl!

Who this course is for:

  • ServiceNow Developer or Admin job aspirents

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