Udemy
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Development
Web Development Data Science Mobile Development Programming Languages Game Development Database Design & Development Software Testing Software Engineering Software Development Tools No-Code Development
Business
Entrepreneurship Communication Management Sales Business Strategy Operations Project Management Business Law Business Analytics & Intelligence Human Resources Industry E-Commerce Media Real Estate Other Business
Finance & Accounting
Accounting & Bookkeeping Compliance Cryptocurrency & Blockchain Economics Finance Finance Cert & Exam Prep Financial Modeling & Analysis Investing & Trading Money Management Tools Taxes Other Finance & Accounting
IT & Software
IT Certifications Network & Security Hardware Operating Systems & Servers Other IT & Software
Office Productivity
Microsoft Apple Google SAP Oracle Other Office Productivity
Personal Development
Personal Transformation Personal Productivity Leadership Career Development Parenting & Relationships Happiness Esoteric Practices Religion & Spirituality Personal Brand Building Creativity Influence Self Esteem & Confidence Stress Management Memory & Study Skills Motivation Other Personal Development
Design
Web Design Graphic Design & Illustration Design Tools User Experience Design Game Design 3D & Animation Fashion Design Architectural Design Interior Design Other Design
Marketing
Digital Marketing Search Engine Optimization Social Media Marketing Branding Marketing Fundamentals Marketing Analytics & Automation Public Relations Paid Advertising Video & Mobile Marketing Content Marketing Growth Hacking Affiliate Marketing Product Marketing Other Marketing
Lifestyle
Arts & Crafts Beauty & Makeup Esoteric Practices Food & Beverage Gaming Home Improvement & Gardening Pet Care & Training Travel Other Lifestyle
Photography & Video
Digital Photography Photography Portrait Photography Photography Tools Commercial Photography Video Design Other Photography & Video
Health & Fitness
Fitness General Health Sports Nutrition & Diet Yoga Mental Health Martial Arts & Self Defense Safety & First Aid Dance Meditation Other Health & Fitness
Music
Instruments Music Production Music Fundamentals Vocal Music Techniques Music Software Other Music
Teaching & Academics
Engineering Humanities Math Science Online Education Social Science Language Learning Teacher Training Test Prep Other Teaching & Academics
Web Development JavaScript React Angular CSS Node.Js PHP HTML5 Vue JS
AWS Certification Microsoft Certification AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner CompTIA A+ Amazon AWS Cisco CCNA CompTIA Security+ Microsoft AZ-900
Microsoft Power BI SQL Tableau Data Modeling Business Analysis Business Intelligence MySQL Qlik Sense Data Analysis
Unity Unreal Engine Game Development Fundamentals C# 3D Game Development C++ Unreal Engine Blueprints 2D Game Development Mobile Game Development
Google Flutter iOS Development Android Development Swift React Native Dart (programming language) Kotlin Mobile App Development SwiftUI
Graphic Design Photoshop Adobe Illustrator Drawing Digital Painting Canva InDesign Character Design Procreate Digital Illustration App
Life Coach Training Neuro-Linguistic Programming Personal Development Personal Transformation Life Purpose Mindfulness Sound Therapy Meditation Coaching
Business Fundamentals Entrepreneurship Fundamentals Freelancing Business Strategy Startup Business Plan Online Business Blogging Leadership
Digital Marketing Social Media Marketing Marketing Strategy Internet Marketing Google Analytics Copywriting Email Marketing Startup YouTube Marketing

BusinessOperationsServiceNow

All You Need to Know About ServiceNow Administration

A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow
Bestseller
Rating: 4.3 out of 54.3 (1,176 ratings)
4,077 students
Created by Revanth Sodavaram Muni
Last updated 6/2021
English
Portuguese [Auto]

What you'll learn

  • Get knowledge on configuring processes
  • Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
  • Comprehend the Admin activities in ServiceNow
  • Understand Basic ITSM Processes
  • Understand the Basic User Interface and Navigation in ServiceNow
  • Create Tables, Fields, Form Layouts, Views
  • Create and Administer Users, Groups and Roles
  • Understand Different Types of Dictionaries/Fields
  • Import Data into ServiceNow Tables
  • Configure Application Menus and Modules
  • Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
  • Build Service Catalogs, Record Producers, Order Guides and Workflows
  • Create Reports and Dashboards
  • Knowledge Management
  • Trigger Email Notifications and Events
  • Migrate Customizations from one instance to Other through Update Sets

Requirements

  • An idea about IT companies and Principles would be helpful but is not mandatory

Description

This is a beginner level training course for ServiceNow. With a duration of more than 10 hours, split into 10 sections, the course covers the topics which are required for ServiceNow admin certification.

For the instructions in this training course, latest Jakarta Version is used and whole training will be in latest UI 16.

All topics starting from table creation to building a workflow is covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.

After completing this course and having good knowledge over the topics taught in this course, i believe, you will be able to complete the admin certification in ServiceNow with little preparation.

I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.

Once you successfully complete this course, you should be able to:

  • Get knowledge on configuring processes from scratch

  • Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam

  • Comprehend the Admin activities in ServiceNow

  • Understand Basic ITSM Processes

  • Understand the Basic User Interface and Navigation in ServiceNow

  • Create Tables, Fields, Form Layouts, Views

  • Understand the core working of ServiceNow - Tables and Records

  • Create and Administer Users, Groups and Roles

  • Understand Different Types of Dictionaries/Fields

  • Import Data into ServiceNow Tables

  • Configure Application Menus and Modules

  • Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules

  • Create Security rules (ACL) to restrict user access

  • Define Service Level Agreements in ServiceNow

  • Build Service Catalog Items, Record Producers and Order Guides

  • Build Workflow to automate processes.

  • Create different Reports and add them on to Dashboards in ServiceNow

  • Have a clear idea on Knowledge Management

  • Trigger Email Notifications and Events

  • Migrate Customizations from one instance to Other through Update Sets

I always believe in student satisfaction, if you have any question on ServiceNow, feel free to post your Question in the Q&A section, I will surely respond :)

Who this course is for:

  • People who are looking for ServiceNow System Administrator Certification
  • Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
  • Those who are starting their career in ServiceNow

Instructor

Revanth Sodavaram Muni
ServiceNow Architect
Revanth Sodavaram Muni
  • 4.4 Instructor Rating
  • 3,728 Reviews
  • 13,658 Students
  • 6 Courses

Currently working as Architect for ServiceNow platform configuration. Working with different clients in different environments makes me a knowledgeable person. Sharing knowledge is what i believe in, as a good deed.

I have my MBA completed in Management of Information Systems, which gave me a big boost to learn and teach IT knowledge.

Top companies choose Udemy Business to build in-demand career skills.
NasdaqVolkswagenBoxNetAppEventbrite
  • Udemy Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Help and Support
  • Affiliate
  • Investors
  • Impressum Kontakt
  • Terms
  • Privacy policy
  • Cookie settings
  • Sitemap
  • Accessibility statement
Udemy
© 2022 Udemy, Inc.