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Learn MoreServiceNow Admin & Developer Full Course-From Zero to Expert
Rating: 3.7 out of 53.7(9 ratings)
47 students
ServiceNow Admin & Developer Full Course-From Zero to Expert
Master ServiceNow Admin & Developer skills the simplest way — from basics to expert with clear, practical examples.
Created byNani Reddy
Last updated 5/2026
English
What you'll learn
- Configure and manage core ServiceNow ITSM modules including Incident, Problem, Change, and Request Management.
- Create and customize forms, catalog items, workflows, client scripts, and business rules using real-time examples.
- Perform administration tasks like user, role, and group management, ACL configuration, and data security.
- Develop and integrate ServiceNow applications using Glide APIs, Script Includes.
- Design and build custom ServiceNow applications with real-time business logic using scripts and UI policies.
- Develop Scripted REST APIs and automate workflows using Flow Designer and Script Includes.
- Debug, test, and deploy ServiceNow applications using update sets and real-time implementation practices.
- Leverage GlideRecord, GlideSystem, and GlideAjax APIs to perform complex server-client interactions.
- Build end-to-end ServiceNow projects covering Admin, Development, and Integration tasks with hands-on practice.
Course content
4 sections • 67 lectures • 42h 5m total length
- Introduction to ServiceNow & Software Development Life Cycle (SDLC)50:23
In this session, students will get a complete introduction to ServiceNow — its purpose, key features, and role in enterprise IT service management. The lecture also explains the Software Development Life Cycle (SDLC) process, highlighting how ServiceNow projects follow different SDLC phases like requirement gathering, design, development, testing, and deployment. By the end of this session, learners will clearly understand what ServiceNow is and how SDLC ensures structured development within the platform.
- Understanding User Privileges, Groups, and Roles in ServiceNow54:22
In this session, students will learn how user access is managed in ServiceNow using users, groups, and roles. You’ll understand how to assign roles, group users, and control access permissions effectively.
- Advanced User Administration in ServiceNow22:03
In this session, students will explore advanced concepts of user administration in ServiceNow. Learn to manage complex role hierarchies, group memberships, and user access policies for secure instance management.
- System Shortcuts to Open Forms and Lists in ServiceNow36:53
In this session, students will learn quick navigation shortcuts in ServiceNow to open forms, lists, and records efficiently. Understand time-saving tips that boost productivity while working on the platform.
- ServiceNow Versions, UI Overview, Logo Change & Basic Configurations34:49
In this session, students will explore different ServiceNow versions, understand various user interfaces, and learn how to personalize the instance by changing the logo and performing basic configurations.
- ServiceNow Versions, UI Overview, Logo Customization & Basic Configuration19:33
In this session, students will learn about different ServiceNow versions, explore various user interfaces, and perform instance personalization tasks such as changing logos and applying basic configurations.
- Basic Configurations and Different User Interfaces in ServiceNow5:36
In this session, students will learn how to perform essential configurations in ServiceNow and explore the differences between various user interfaces such as UI16, UI15, and the Next Experience interface.
- ITSM Overview and Incident Life Cycle in ServiceNow42:48
In this session, students will understand the IT Service Management (ITSM) process and the complete Incident Life Cycle in ServiceNow—from incident creation to resolution and closure, following ITIL best practices.
- ITSM Problem Management and Life Cycle in ServiceNow15:52
In this session, students will explore the Problem Management process in ServiceNow. Learn each stage of the Problem Life Cycle—from identification to root cause analysis, resolution, and closure following ITIL standards.
- ITSM Change Management and Life Cycle in ServiceNow48:33
In this session, students will learn the complete Change Management process in ServiceNow. Understand the Change Life Cycle—from creation, risk assessment, approval, implementation, to closure—aligned with ITIL principles.
- Wildcard Searches, Filters, and Conditions in ServiceNow1:13:19
In this session, students will learn how to perform advanced searches in ServiceNow using wildcards, filters, and conditions. Understand how to quickly find records and refine data results for efficient navigation.
- Understanding Tables and Backend Data Structure in ServiceNow48:45
In this session, students will explore ServiceNow’s backend structure by understanding how tables store and relate data. Learn about table hierarchy, extensions, and relationships that form the foundation of ServiceNow’s data model.
- Creating a Sample Application – Columns and Table Design (Part 1)48:24
In this session, students will start building a sample application in ServiceNow. Learn how to create custom tables and define columns with appropriate data types to design a structured and efficient data model.
- Creating a Sample Application – Columns and Table Design (Part 2)1:09:22
In this session, students will continue developing the sample application by adding more columns, refining field types, and configuring reference fields to establish relationships between tables in ServiceNow.
- Form Design and Layout Configuration in ServiceNow58:49
In this session, students will learn how to design and customize forms in ServiceNow. Understand how to arrange fields, add sections, and configure form layouts for a better user experience and efficient data entry.
- Column Creation – Alternate Method and Field Attributes in ServiceNow58:24
In this session, students will explore another way to create columns directly from the form view and understand key field attributes that define behavior, appearance, and data handling within ServiceNow forms.
- UI Policies and Policy Actions in ServiceNow39:24
In this session, students will learn how to create and use UI Policies in ServiceNow to dynamically control form behavior. Understand how Policy Actions can make fields visible, mandatory, or read-only based on conditions.
- Important Options in UI Policies – Deep Dive in ServiceNow26:27
In this session, students will explore key configuration options in UI Policies, such as reverse if false, on load, and on change settings. Learn how these options impact form behavior and enhance user interactions.
- Application and Module Creation in ServiceNow23:29
In this session, students will learn how to create custom applications and modules in ServiceNow. Understand how to organize tables, forms, and navigation modules to build structured and user-friendly applications.
- Introduction to Update Sets and Extending Tables in ServiceNow1:09:55
In this session, students will learn the fundamentals of Update Sets and how they help move customizations between instances. You’ll also understand how to extend existing tables to reuse functionality and maintain data consistency.
- Dictionary Overrides and Moving Changes in ServiceNow44:59
In this session, students will explore how Dictionary Overrides work to modify field properties on extended tables without affecting parent tables. Learn how to move these changes across instances using Update Sets effectively.
- Alternate Way to Move Changes & Handling Preview Errors (Part 1)1:11:40
In this session, students will learn a second method to move changes between ServiceNow instances and understand how to identify and resolve preview errors that occur during Update Set migrations.
- Preview Errors, Merging Update Sets & Understanding Update Versions (Part 1)45:52
In this session, students will learn how to troubleshoot and fix preview errors, merge multiple Update Sets, and explore the concept of Update Versions to track and manage configuration changes in ServiceNow effectively.
- Access Control Rules (ACL) – Deep Explanation in ServiceNow41:46
In this session, students will gain an in-depth understanding of Access Control Rules (ACLs) in ServiceNow. Learn how ACLs secure data by controlling user access at the table, field, and record levels with real-time examples.
- Implementing New ACLs for Tables and Fields in ServiceNow32:10
In this session, students will learn how to create and apply new Access Control Rules (ACLs) for tables and fields. Understand how to secure data by defining precise read, write, and create permissions in ServiceNow.
- Introduction to ServiceNow & Software Development Life Cycle (SDLC)
- Understanding User Privileges, Groups, and Roles in ServiceNow
- Advanced User Administration in ServiceNow ? Description:
- System Shortcuts to Open Forms and Lists in ServiceNow
- ServiceNow Versions, UI Overview, Logo Change & Basic Configurations
- ServiceNow Versions, UI Overview, Logo Customization & Basic Configuration
- Basic Configurations and Different User Interfaces in ServiceNow
- ITSM Overview and Incident Life Cycle in ServiceNow
- ITSM Problem Management and Life Cycle in ServiceNow
- ITSM Change Management and Life Cycle in ServiceNow
- Wildcard Searches, Filters, and Conditions in ServiceNow
- Understanding Tables and Backend Data Structure in ServiceNow
- Creating a Sample Application – Columns and Table Design (Part 1)
- Creating a Sample Application – Columns and Table Design (Part 2)
- Form Design and Layout Configuration in ServiceNow
- Column Creation – Alternate Method and Field Attributes in ServiceNow
- UI Policies and Policy Actions in ServiceNow
- Important Options in UI Policies – Deep Dive in ServiceNow
- Application and Module Creation in ServiceNow
- Introduction to Update Sets and Extending Tables in ServiceNow
- Dictionary Overrides and Moving Changes in ServiceNow
- Alternate Way to Move Changes & Handling Preview Errors (Part 1)
- Preview Errors, Merging Update Sets & Understanding Update Versions (Part 1)
- Access Control Rules (ACL) – Deep Explanation in ServiceNow
- Implementing New ACLs for Tables and Fields in ServiceNow
- Complete & Deep Understanding of Client and Server Glide APIs in ServiceNow20:38
In this session, students will gain a complete understanding of Glide APIs used in both client-side and server-side scripting. Learn how GlideForm, GlideUser, GlideRecord, and other Glide classes work to interact with data and automate processes effectively.
- Scripting Introduction for Zero-Coding Learners in ServiceNow31:04
In this session, students with no coding background will get a gentle introduction to scripting in ServiceNow. Learn the basics of JavaScript concepts, understand where scripts are used in ServiceNow, and gain confidence to start writing simple scripts.
- OnLoad Client Script with g_user & Using Product Documentation in ServiceNow43:16
In this session, students will learn how to create OnLoad Client Scripts and use the g_user object to access logged-in user details. They’ll also explore how to effectively use ServiceNow Product Documentation to find script references and examples.
- More OnLoad Client Script Examples & GlideForm (g_form) Set Methods56:34
In this session, students will explore multiple OnLoad Client Script examples and learn various GlideForm (g_form) set methods such as setValue(), setReadOnly(), and setMandatory(). Understand how to dynamically control form fields in real time.
- OnChange Client Script with All g_form Methods (Part 1)52:47
In this session, students will learn how to create OnChange Client Scripts and explore key g_form methods such as getValue(), setValue(), clearValue(), and addOption(). Understand how to trigger dynamic form behavior when a field value changes.
- OnChange Client Script with All g_form Methods (Part 2)40:19
In this session, students will continue exploring OnChange Client Scripts with advanced g_form methods such as showFieldMsg(), hideFieldMsg(), setVisible(), and addInfoMessage(). Learn how to enhance user interaction with dynamic form responses.
- All Client Script Methods in ServiceNow – Complete Overview1:32:02
In this session, students will explore all commonly used Client Script methods in ServiceNow. Learn how methods like g_form, g_user, and g_list work together to manage forms, users, and lists for client-side automation.
- Using Switch Case in Client Scripts on Forms in ServiceNow11:36
In this session, students will learn how to use the switch-case statement within Client Scripts to handle multiple field conditions efficiently. Understand how to simplify logic and make form scripts more readable and maintainable.
- OnCellEdit Client Script – Deep Dive in ServiceNow28:04
In this session, students will explore the OnCellEdit Client Script in depth. Learn how to trigger scripts when list cell values are edited, validate data, and automate actions directly from list views for better user efficiency.
- Client Script Parameters for Different Script Types in ServiceNow44:26
In this session, students will learn about the parameters passed to various Client Script types such as onLoad, onChange, onSubmit, and onCellEdit. Understand how these parameters work and how to use them effectively within scripts.
- Mastering Client and Server Glide APIs in ServiceNow
- Scripting Basics in ServiceNow for Non-Coders
- OnLoad Client Script with g_user & Using Product Documentation in ServiceNow for
- OnLoad Client Scripts & g_form Set Methods in Action
- OnChange Client Script & g_form Methods – Part 1
- Advanced OnChange Client Script & g_form Methods – Part 2
- All Client Script Methods – Complete Overview
- Using Switch Case in Client Scripts – ServiceNow Forms
- OnCellEdit Client Script – Deep Dive in ServiceNow
- Client Script Parameters for Different Script Types – ServiceNow
- Server-Side Scripting: Read Operations with GlideRecord in ServiceNow26:34
In this session, students will learn how to perform read operations using the GlideRecord API in ServiceNow. Understand how to query tables, retrieve records, and apply conditions to fetch specific data from the database efficiently.
- Server-Side Scripting: Create Operations with GlideRecord in ServiceNow32:55
In this session, students will learn how to insert new records into ServiceNow tables using the GlideRecord API. Understand how to set field values, handle mandatory fields, and use best practices while creating records through server-side scripts.
- Server-Side Scripting: Update Operations with GlideRecord in ServiceNow15:43
In this session, students will learn how to update existing records using the GlideRecord API. Understand how to locate records, modify field values, and apply conditional updates efficiently within server-side scripts.
- Server-Side Scripting: Delete Operations with GlideRecord in ServiceNow16:01
In this session, students will learn how to update existing records using the GlideRecord API. Understand how to locate records, modify field values, and apply conditional updates efficiently within server-side scripts.
- GlideRecord – All Important Methods Explained in ServiceNow27:34
In this session, students will explore all the important GlideRecord methods used in ServiceNow. Learn how methods like addQuery(), next(), get(), update(), insert(), and deleteRecord() work to perform complete database operations efficiently.
- Introduction to Business Rules in ServiceNow – Simplified Explanation11:21
In this session, students will get a clear and simple introduction to Business Rules in ServiceNow. Learn what Business Rules are, when they execute, and how they help automate server-side logic such as record updates, validations, and notifications.
- After Business Rule – Complete Tutorial in ServiceNow56:59
In this session, students will learn everything about After Business Rules in ServiceNow. Understand when they execute, how to use them for post-record operations like notifications or related updates, and best practices to ensure efficient performance.
- Asynchronous Business Rules in ServiceNow39:00
In this session, students will learn about Asynchronous Business Rules in ServiceNow. Understand how and when to use async rules for background processing, improve performance, and handle non-critical tasks without delaying record transactions.
- Before Business Rules in ServiceNow – Complete Guide25:22
In this session, students will learn how Before Business Rules work in ServiceNow. Understand how to use them to validate data, modify field values, and prevent incorrect records from being saved before a database operation occurs.
- Display Business Rules in ServiceNow – Complete Explanation44:27
In this session, students will understand the purpose and execution of Display Business Rules in ServiceNow. Learn how they work before a form loads to pass data from the server to the client side, enabling seamless client-server communication.
- GlideAjax with Script Include in ServiceNow – Client to Server Communication1:12:41
In this session, students will learn how to use GlideAjax with Script Includes to communicate between client-side and server-side scripts. Understand how to call server logic from Client Scripts securely and retrieve data without reloading the page.
- Dynamic Reference Qualifiers in ServiceNow – Real-Time Filtering30:07
In this session, students will learn how to create and use Dynamic Reference Qualifiers to filter reference field data dynamically. Understand how to control available options based on logged-in user, roles, or related field values in real time.
- Data Policies in ServiceNow – Enforcing Data Consistency47:29
In this session, students will learn how to create and apply Data Policies in ServiceNow to enforce data consistency across forms and lists. Understand how they work similarly to UI Policies but also apply to data imported or updated through back-end processes.
- UI Actions in ServiceNow – Buttons, Links, and Context Menu Actions42:27
In this session, students will learn how to create and configure UI Actions in ServiceNow. Understand how to add custom buttons, links, and menu items that trigger scripts or navigate users to specific pages, enhancing form interactivity.
- UI Actions Conditions in ServiceNow – Controlling Visibility and Execution6:43
In this session, students will learn how to apply conditions and scripts to UI Actions in ServiceNow. Understand how to control when buttons or links appear and when they execute, based on user roles, form states, or field values.
- Advanced UI Actions and UI Pages in ServiceNow1:13:39
In this session, students will explore advanced UI Action concepts along with UI Pages in ServiceNow. Learn how to design interactive UI Pages, trigger them through UI Actions, and enhance user workflows with custom scripts and dynamic forms.
- Scheduled Jobs in ServiceNow – Automating Background Tasks26:43
In this session, students will learn how to create and manage Scheduled Jobs in ServiceNow. Understand how to automate repetitive background tasks, run scripts at specific intervals, and maintain system performance through scheduled automation.
- GlideAggregate API Methods in ServiceNow – Part 1 (Introduction & Basics)17:11
In this session, students will learn the fundamentals of the GlideAggregate API in ServiceNow. Understand how to perform aggregate operations like COUNT, SUM, and AVG on records to generate summarized data directly through server-side scripts.
- GlideAggregate API in ServiceNow – Part 2 (Advanced Usage)15:44
In this session, students will explore advanced GlideAggregate API methods in ServiceNow. Learn how to group results, apply multiple aggregate functions, use encoded queries, and optimize scripts for efficient data summarization and reporting.
- GlideDateTime in ServiceNow – Part 1 (Introduction & Basic Methods)24:19
In this session, students will get introduced to the GlideDateTime class in ServiceNow. Learn how to create date-time objects, retrieve current dates, and use basic methods to display, compare, and manipulate date-time values effectively.
- GlideDateTime in ServiceNow – Part 2 (Advanced Methods & Use Cases)33:47
In this session, students will explore advanced GlideDateTime methods in ServiceNow. Learn how to calculate date differences, add or subtract time, format date outputs, and apply real-time use cases to automate time-based logic in scripts.
- Introduction to Email Notifications & Outbound Email Actions in ServiceNow48:28
In this session, students will learn how to create and configure Email Notifications and Outbound Email Actions in ServiceNow. Understand how to automate communication, trigger emails on specific conditions, and customize message templates for users.
- Advanced Outbound Email Actions in ServiceNow – Repeated Email Triggers26:23
In this session, students will explore advanced concepts of Outbound Email Actions in ServiceNow. Learn how to configure repeated or conditional email triggers, manage notifications effectively, and apply scripting for dynamic email customization.
- Inbound Email Actions in ServiceNow – Automating Email-Based Operations20:18
In this session, students will learn how to configure and use Inbound Email Actions in ServiceNow. Understand how incoming emails can automatically create, update, or manage records using scripts, enabling seamless email-driven automation.
- Reports in ServiceNow – Creating, Customizing, and Analyzing Data20:28
In this session, students will learn how to create, customize, and analyze Reports in ServiceNow. Understand different report types, apply filters and conditions, and visualize data effectively to support business decisions and performance tracking.
- SLA (Service Level Agreements) in ServiceNow – Complete Overview38:07
In this session, students will learn the fundamentals of Service Level Agreements (SLAs) in ServiceNow. Understand how to configure SLA definitions, set conditions, and monitor task performance against timelines to ensure service quality and compliance.
- Server-Side Scripting with GlideRecord – Read Operations
- Server-Side Scripting with GlideRecord – Create Operations
- Server-Side Scripting with GlideRecord – Update Operations
- Server-Side Scripting with GlideRecord – Delete Operations
- GlideRecord – All Important Methods Explained
- Introduction to Business Rules – Simplified Overview
- After Business Rule – Complete Tutorial in ServiceNow
- Asynchronous Business Rules – Deep Dive in ServiceNow
- Before Business Rules – Complete Guide in ServiceNow
- Display Business Rules – Complete Explanation in ServiceNow
- GlideAjax with Script Include – Client to Server Communication in ServiceNow
- Dynamic Reference Qualifiers in ServiceNow – Real-Time Filtering
- Data Policies in ServiceNow – Enforcing Data Consistency
- UI Actions in ServiceNow – Buttons, Links, and Context Menu Actions
- UI Action Conditions in ServiceNow – Controlling Visibility and Execution
- Advanced UI Actions and UI Pages in ServiceNow
- Scheduled Jobs in ServiceNow – Automating Background Tasks
- GlideAggregate API Methods in ServiceNow – Part 1 (Introduction & Basics)
- GlideAggregate API in ServiceNow – Part 2 (Advanced Usage)
- GlideDateTime in ServiceNow – Part 1 (Introduction & Basic Methods)
- GlideDateTime in ServiceNow – Part 2 (Advanced Methods & Use Cases)
- Introduction to Email Notifications & Outbound Email Actions in ServiceNow
- Advanced Outbound Email Actions in ServiceNow – Repeated Email Triggers
- Inbound Email Actions in ServiceNow – Automating Email-Based Operations
- Reports in ServiceNow – Creating, Customizing, and Analyzing Data
- SLA (Service Level Agreements) in ServiceNow – Complete Overview
- Introduction to Service Catalogs in ServiceNow15:12
In this session, students will get an introduction to Service Catalogs in ServiceNow. Learn what Service Catalogs are, their purpose, and how they help users request IT and business services efficiently through a user-friendly interface.
- Request Management Process in Service Catalog – End-to-End Flow35:45
In this session, students will learn the complete Request Management Process within the Service Catalog. Understand how users submit requests, how approvals and tasks are generated, and how fulfillment teams process and close catalog requests efficiently.
- Creating a New Service Catalog in ServiceNow31:45
In this session, students will learn how to create a new Service Catalog in ServiceNow from scratch. Understand how to define catalog categories, structure catalog items, and organize services for better accessibility and user experience.
- Order Guides and Record Producers in ServiceNow31:18
In this session, students will learn how to create and configure Order Guides and Record Producers in ServiceNow. Understand how Order Guides simplify multiple-item requests and how Record Producers help create records directly from the Service Catalog.
- Workflows in ServiceNow – Automating the Catalog Request Process21:13
In this session, students will learn how to design and configure Workflows in ServiceNow. Understand how workflows automate the Service Catalog request process by managing approvals, task generation, and fulfillment steps efficiently.
- Advanced Workflows and Flow Designer Overview in ServiceNow44:54
In this session, students will explore advanced Workflow concepts and get an overview of Flow Designer in ServiceNow. Learn how to build complex workflows, integrate approvals, and automate catalog processes using both legacy and modern flow tools.
- Introduction to Service Catalogs in ServiceNow
- Request Management Process in Service Catalog – End-to-End Flow
- Creating a New Service Catalog in ServiceNow
- Order Guides and Record Producers in ServiceNow
- Workflows in ServiceNow – Automating the Catalog Request Process
- Advanced Workflows and Flow Designer Overview in ServiceNow
Requirements
- No prior ServiceNow experience is required — everything will be taught from scratch. Basic computer knowledge and internet access are sufficient. Familiarity with IT concepts or helpdesk processes is helpful but not mandatory. A desire to build a career in ServiceNow Administration or Development. (Optional) Curiosity to explore JavaScript basics will be an added advantage.
Description
Why Take this Course?
l ServiceNow Certified System Administrator exam
l Deeper understanding of ServiceNow
l Master administration on the platform
l Huge demandable in the market
l Will benefit: o Users
o Administrators
o Developers
Chapter -1 (20 + Hours)
1. Introduction ITSM and service now
· What is ITSM and ITIL?
· What is service now?
· Why service now?
· Service now architecture?
· Comparison?
· Versions?
· Job roles?
· What is needed to get a ServiceNow job?
2. Introduction ITSM modules in service now
· Service Request (Catalog)
· Incident Management
· Problem Management
· Change Management
· Knowledge Management
3. Introduction to service now basics
· User Interface
· Records
· Lists and Forms
· Filters and Search
· Condition Builder and Breadcrumb
· Context Menus
· Modifying Lists and Forms
4. User administration
· Creating users, groups, roles, departments, locations, designations, delegate, Imporsonation
5. Configuring home page
6. Tables and Fields
· Tables (Type of Tables)
· Fields and Field type
· Table structure and Schema map
· Table maintenance
· Dictionary
· Reference Qualifier
· .ACL
7. UI Policy
8. Update sets
9. System Administrations
· Basic Configuration and system properties
· Dashboards and Self-services
· Mobiles, Upgrades & HI
· Diagnostics and Troubleshooting
· Events and Notifications
· Workflows
· Import sets
· Reporting
Chapter 2 (20+ Hours)
10. Client scripts
11. Background Script
12. Business rules
13. UI actions, UI Pages, Macros
14. Scheduled Jobs
15. Fixed Scripts
16. Order of Execution Scripts in ServiceNow
17. Service Catalogs
18. Workflows
19. Load Huge Data to the Platfarm
20. Data Source (Diff Sources)
21. Transform Maps
22. Transform Scripts
Who this course is for:
- Beginners who want to start a career in ServiceNow Administration or Development.
- Non-IT professionals looking to transition into IT with a high-demand skill.
- Manual testers, support engineers, or BPO professionals planning to move into ServiceNow.
- IT professionals who want to upskill in ServiceNow ITSM, workflows, and integrations.
- Students and fresh graduates aiming to learn ServiceNow from scratch and become job-ready.
- Anyone curious to understand how real-time ServiceNow projects and ITSM modules work.