ServiceNow Admin & Developer Course – ITSM & Scripting

Discover how ServiceNow names versions—from seasons and months to city names like Aspen, Berlin, and Calgary—and why upgrades every six months are mandatory, with skips common.

Explore key ServiceNow resources—documentation, community, developer site, share, store, and learning. Use these to master concepts and prepare for the CSA exam, including Now fundamentals for voucher eligibility.

Explore how ServiceNow stores data in tables—rows and columns—covering parent-child and base versus custom tables, and learn to create a table with fields and attributes like created by and updates.

Explore list administration in ServiceNow, using the list item menu, views, filters, group by, and favorites. Personalize lists with custom columns and the activity stream flyout.

Navigate the field context menu in list administration, apply show matching and filter out filters, copy incident URLs or IDs, manage tags, and perform bulk archive or delete with preview.

Learn how change management controls the life cycle of IT changes, from deployments to production restarts, through a change window and CAB approvals.

Learn how standard changes are pre-approved, low risk changes implemented via defined templates in ServiceNow, including patching Windows Server, with no approvals and a streamlined lifecycle from schedule to close.

Debug standard change approvals by adding the approver_user_role to the change management group, and copy and activate the change standard proposal flow in Flow Designer, then test by requesting approvals.

Explore how data policies run on the server side to enforce mandatory and read-only fields with database-level validation. See how resolution code becomes mandatory when closing a problem ticket.

Explains arithmetic operations in ServiceNow and JavaScript, including addition, subtraction, multiplication, and division, and the distinction between numeric addition and string concatenation; demonstrates increment and decrement operators.

Demonstrates how to create onload client scripts in ServiceNow, conditionally making the contact type mandatory and the email field visible for admins on the incident form.

Learn ServiceNow business rules, including before, after, async, and display types, and how they update fields, send emails, and call APIs; demo assigning a default assignment group on incident insert.

Implement a real-world business rule in ServiceNow that replaces an inactive user's author with the knowledge base manager across knowledge articles, ensuring all articles have active authors.

Explore script includes in ServiceNow: build reusable server-side JavaScript, define functions or classes, centralize logic, control accessibility, and call from business rules, client or background scripts.

Explore on-demand (classless) script includes, a single-function server-side utility where the script include name equals the function name, demonstrated with a regex-based email demo.

Create a classless on-demand script include in ServiceNow to validate emails with a single function, callable from server-side scripts, using a regex test.

Understand glide ajax api to call server-side code from client using script include. Choose asynchronous with a callback for non-blocking data, or synchronous when immediate results are needed.

Learn to create a server-side script for a UI action that moves an incident to in progress, updates the current record, and controls redirect behavior with action.setRedirectURL.

Learn to create a monthly incident report in ServiceNow by selecting the incident table, adding a created date column, filtering by this month, and exporting to Excel or CSV.