ServiceNow Admin + Dev + Integrations Masterclass – Advanced

Learn the basics of ServiceNow scripting explained in simple terms for non-coders. Understand where and why scripts are used in real-time without any coding background.

Gain a complete understanding of Client and Server Glide APIs. Learn how to interact with ServiceNow data, automate actions, and enhance applications with real-time examples.

Learn how to create OnLoad Client Scripts using g_user for user-specific logic and explore ServiceNow product documentation to write effective, error-free scripts.

Explore multiple OnLoad script examples using g_form set methods to control field values, visibility, and behavior dynamically for better form customization.

Understand OnChange Client Scripts with key g_form methods. Learn to handle field changes, trigger dynamic updates, and enhance user interactions in real time.

Continue mastering OnChange scripts by applying advanced g_form methods to update fields, manage dependencies, and improve form usability in real-time scenarios.

Get a complete overview of all Client Script methods in ServiceNow. Learn their syntax, usage, and practical applications to build dynamic and efficient client-side logic.

Learn how to use switch case statements in Client Scripts to handle multiple conditions efficiently and control form behavior based on user selections or field values.

Understand the OnCellEdit Client Script in depth. Learn how to trigger actions on list edits, validate data instantly, and enhance user experience with real-time updates.

Learn about key parameters used in different Client Script types—OnLoad, OnChange, OnSubmit, and OnCellEdit—to understand how data is passed and handled efficiently.

Learn how to use GlideRecord for read operations in Server-Side scripts. Understand querying tables, retrieving records, and applying filters with real-time examples.

Master record creation using GlideRecord in Server-Side scripts. Learn to insert new records, set field values, and automate data creation efficiently in ServiceNow.

Learn how to update existing records using GlideRecord. Understand setting field values, applying conditions, and performing controlled updates in ServiceNow.

Understand how to delete records safely using GlideRecord in Server-Side scripts. Learn to apply filters, validate conditions, and manage data deletion securely.

Explore all important GlideRecord methods like query(), next(), insert(), update(), and deleteRecord(). Learn their usage with real-time ServiceNow scripting examples.

Learn the basics of Business Rules in ServiceNow explained in a simple, beginner-friendly way. Understand their purpose, execution, and when to use them effectively.

Gain a full understanding of After Business Rules. Learn how they work post-database actions to automate processes, update related records, and ensure data consistency.

Learn how Asynchronous Business Rules execute in the background. Understand when to use them for performance optimization and handling non-critical operations efficiently.

Understand Before Business Rules and how they work before a record is saved. Learn to validate data, modify field values, and enforce business logic effectively.

Learn how Display Business Rules work before a form loads. Understand how to send data from the server to the client and improve performance with practical examples.

Master GlideAjax with Script Include to enable client-server communication. Learn how to call server-side logic from client scripts efficiently with real-time examples.

Learn how to create Dynamic Reference Qualifiers to filter reference field data based on user roles, conditions, or field values for a smarter and dynamic form experience.

Understand Data Policies and how they enforce data consistency. Learn to apply rules across forms and lists to maintain data integrity without using scripts.

Learn how to create and use UI Actions like buttons, links, and context menu options to trigger scripts and automate actions directly from forms and lists.

Understand how to apply conditions in UI Actions to control button or link visibility. Learn to show or hide UI elements based on user roles or record states.

Learn advanced UI Action concepts integrated with UI Pages. Understand how to trigger scripts, open custom pages, and enhance user interaction dynamically.

Learn how to create and manage Scheduled Jobs to automate background tasks. Understand execution timing, scripting, and use cases for routine system processes.

Understand the basics of GlideAggregate for data summarization. Learn to use aggregate functions like COUNT, SUM, and AVG to generate reports through scripts.

Explore advanced GlideAggregate operations. Learn to group results, apply multiple conditions, and use complex queries for efficient data analysis in ServiceNow.

Learn the fundamentals of GlideDateTime API. Understand how to create, format, and compare date-time values for scheduling and time-based operations in ServiceNow.

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Explore advanced GlideDateTime methods. Learn to calculate date differences, add or subtract time, and handle complex date operations in real-time scenarios.

Learn how to configure Email Notifications and Outbound Email Actions in ServiceNow to automate communication and trigger emails based on record updates or conditions.

Explore advanced Outbound Email configurations. Learn to send dynamic emails, apply conditions, and control notifications for specific records and user actions.

Learn how to create and configure Inbound Email Actions to process incoming emails, automate record updates, and trigger workflows based on email content.

Learn how to create, customize, and schedule reports in ServiceNow. Understand different report types, filters, and visualization options for effective data analysis.

Understand SLAs and how to configure them in ServiceNow. Learn to track response and resolution times, set conditions, and monitor service performance effectively.

In this session, you’ll gain a deeper understanding of Import Sets in ServiceNow. Learn how data moves from external sources into ServiceNow tables using Import Sets and Transform Maps. We’ll explore the data flow, staging tables, and transform process with real-time examples, preparing you to handle complex data import scenarios confidently.

In this session, you’ll learn how Transform Maps play a key role in converting staging data into target tables. We’ll cover field mapping, data transformation logic, onStart, onBefore, onAfter scripts, and coalesce fields to manage duplicates. By the end, you’ll clearly understand the end-to-end data flow from Import Set tables to production tables.

This session simplifies Transform Scripts for better understanding. You’ll learn how to write and use onStart, onBefore, onAfter, and onComplete scripts with real-time examples. Each script’s purpose will be explained in a beginner-friendly way, helping you confidently automate and customize data transformation in Import Sets.

In this final session, we’ll wrap up the Transform Scripts topic with real-time use cases and best practices. You’ll review how each script type works together in a complete data import process and learn common interview questions, debugging techniques, and optimization tips for efficient data transformation in ServiceNow.

In this session, you’ll explore the core concept of integrations in ServiceNow. Learn why and when integrations are required, how ServiceNow communicates with external systems, and understand key terms like API, REST, and SOAP. By the end, you’ll have a clear foundation of how integrations enable seamless data exchange between ServiceNow and other platforms.

In this session, you’ll learn the different types of integrations in ServiceNow, including inbound and outbound. We’ll discuss HTTP methods like GET, POST, PUT, and DELETE with real-time use cases. You’ll also understand what an API is, how it works, and how ServiceNow uses REST and SOAP APIs to connect with external systems effectively.

In this session, you’ll learn how to test ServiceNow REST and SOAP APIs using Postman. We’ll cover how to send GET, POST, PUT, and DELETE requests, set headers, handle authentication, and analyze responses. By the end, you’ll be able to confidently validate API integrations and troubleshoot issues using Postman like a pro.

In this session, you’ll explore how to perform ServiceNow-to-ServiceNow integration using the RESTMessageV2 API. Learn how to configure outbound REST messages, set endpoints, headers, and authentication profiles, and send data between two ServiceNow instances. Real-time examples will help you understand how outbound integrations automate data exchange efficiently.

In this session, you’ll learn the basics of integrating ServiceNow with JIRA. We’ll cover the use case, setup prerequisites, JIRA REST API overview, and authentication methods. You’ll also see how to prepare both systems for integration, creating the foundation for real-time incident or change data exchange between ServiceNow and JIRA.

In this session, you’ll implement the actual integration between ServiceNow and JIRA using RESTMessageV2. Learn how to send and receive data, handle JSON payloads, and map fields between both platforms. By the end, you’ll understand how to automate incident creation or updates in JIRA directly from ServiceNow with real-time examples.

In this session, you’ll learn how to create a Scripted REST API in ServiceNow to handle inbound POST requests. We’ll cover how to design the resource, write the script logic, process incoming JSON data, and insert records into ServiceNow tables. By the end, you’ll be able to build and test a custom POST integration API for real-world data ingestion scenarios.

In this session, you’ll extend your Scripted REST API skills by building GET, PUT, and DELETE methods. Learn how to retrieve, update, and delete records using API calls and use query parameters for precise data filtering. By the end, you’ll master how to create a complete CRUD API in ServiceNow for seamless inbound integrations.

In this session, you’ll learn how to integrate ServiceNow with LDAP (Lightweight Directory Access Protocol) for automatic user and group synchronization. We’ll cover LDAP server configuration, data import setup, and troubleshooting tips. By the end, you’ll understand how LDAP integration streamlines user authentication and identity management in ServiceNow.

Understand what Service Catalogs are, their purpose in ServiceNow, and how they help users request services efficiently within an organization.

Learn how the request management process works in ServiceNow catalogs, from item request to fulfillment, including stages, approvals, and workflow execution.

Learn step-by-step how to create a new Service Catalog, add categories, and organize items to make services easily accessible to end users.

Understand how to create and use Order Guides and Record Producers to simplify multi-item requests and automate record creation in ServiceNow catalogs.

Learn how to design and attach workflows to catalog items to automate approvals, tasks, and fulfillment processes within the ServiceNow Service Catalog.

Dive deeper into complex workflows and explore Flow Designer to build automated, no-code flows that enhance catalog item fulfillment and process efficiency.