IT & Software
IT Certification
ServiceNow Certified System Administrator
The Complete ServiceNow System Administrator Course (2016)
4.4 (1,565 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,516 students enrolled

The Complete ServiceNow System Administrator Course (2016)

A Complete Beginner's Guide To ServiceNow Administration on the Eureka release
4.4 (1,565 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,516 students enrolled
Created by Mark Miller
Last updated 10/2019
English
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The Complete ServiceNow System Administrator Course (2016)
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This course includes
  • 7 hours on-demand video
  • 2 articles
  • 11 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Understand how ServiceNow works
  • Understand how to administer a ServiceNow instance
  • Understand the differences between customizations
  • Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
Requirements
  • IMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.
  • Basic IT principles
  • An understanding of ITIL principles can help but is not required
Description

IMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.


About The Course

This course includes over 40 lectures, containing over 7 hours of video, covering everything you need to know in order to get started with administering a ServiceNow instance. You'll learn how ServiceNow works and how to properly configure and customize the platform.

This course will cover all of the topics found on the ServiceNow System Administrator exam. In addition to the lectures and slides, this course offers a workbook with exercises and a practice exam.

This course is composed of 9 sections, which cover an introduction to ServiceNow, navigating the system, lists & forms, configurations and customizations, tables & fields, user administration, core applications, general administration, and finally a course review where I'll walkthrough building a custom application in ServiceNow.

While this is a beginner level course, an understanding of ITIL concepts and common IT principles will be beneficial.

Who this course is for:
  • Anyone interested in becoming a ServiceNow administrator or developer
  • Those who are new to the platform
  • Those who are looking to pass the ServiceNow certified System Administrator exam
Course content
Expand all 44 lectures 07:12:23
+ – Course Introduction
4 lectures 09:15
Introduction
Preview 07:38

In this video, we'll look at some details about the instance I'll be using, as well as cover what you'll need for the course.

A Note On The Instance
01:22
Obtaining a Personal Developer Instance
00:10
ServiceNow Resources & FAQs
00:05
+ – ServiceNow Introduction
3 lectures 18:16

In this video, we'll examine ServiceNow and discuss important concepts such as Software-as-a-Service and the ServiceNow stack.

Overview
05:00

In this video, we'll take a look at navigation within ServiceNow. We'll cover the 4 main sections of ServiceNow: the edge, banner, application navigator, and main content frame.

Navigating The System
06:24

In this video, I'll provide a brief demo of the system, walking through different pages in ServiceNow.

Demo
06:52
Section 2 Review
3 questions
+ – Lists & Forms
5 lectures 42:50

In this video, we'll examine records. Whether it's an incident, problem, change, or user, chances are it's a record!

Records
09:48

In this video, we'll examine the search options and filters in ServiceNow so you can find that important incident in no time at all!

Filters & Search
07:40

In this video, we'll look at the many different context menus in ServiceNow.

Context Menus
09:02

In this video, we'll cover the different ways in which you can modify lists in ServiceNow!

Modifying Lists
09:34

In this video, we'll cover the different ways in which you can modify forms in ServiceNow!

Modifying Forms
06:46
Section 3 Review
3 questions
+ – Customizations
4 lectures 51:57

In this video, I'll provide a brief overview of the many different customizations in ServiceNow. We'll go over the terms "client side" and "server side" and discuss the differences between the two. Grab a fresh cup of coffee and get ready because these topics are important!

Overview
Preview 04:34

In this video, we'll start going over the customizations in ServiceNow by first examining UI policies, and UI actions!

Customizations Part 1
15:41

In this video, we'll discuss business rules, client scripts, script includes, and data policies. We'll end this video by walking through a flowchart, helping you to determine what customization to use!

Customizations Part 2
16:08

We'll wrap up section 4 by going over update sets and plugins in ServiceNow.

Update Sets & Plugins
15:34
Section 4 Review
3 questions
+ – Tables & Fields
5 lectures 59:31
Tables
12:49
Fields
19:20
Table Relationships & Schemas
09:37
Creating & Deleting Tables
06:57
Creating An Application
10:48
Section 5 Review
3 questions
+ – User Administration
3 lectures 32:29
Users & Groups
08:00
Roles & Access Controls
16:10
LDAP & SSO
08:19
Section 6 Review
3 questions
+ – Core Applications
5 lectures 01:07:56
Incident & SLAs
17:48
Problem & Change
09:12
CMDB
09:34
Service Catalog
18:38
Knowledge
12:44
Section 7 Review
3 questions
+ – General Administration
6 lectures 01:16:58
System Administration Part 1
18:20
System Administration Part 2
12:27
Events & Notifications
12:16
Workflows
18:24
Import Sets
09:33
Reporting
05:58
Section 8 Review
2 questions
+ – Course Review: Building A Custom App
7 lectures 57:12
Overview
Preview 01:12
Tables & Fields
17:35
Loading Data
04:11
Administration
19:14
Customization
07:48
Reporting & Demo
05:12
Final Words & Notes On Exam
02:00
+ – Additional Material
2 lectures 00:00
System Administrator Practice Exam
5 pages
Workbook
11 pages