The Complete ServiceNow System Administrator Course (2016)

Name: The Complete ServiceNow System Administrator Course (2016)
Rating: 4.5 (1672 reviews)

A Complete Beginner's Guide To ServiceNow Administration on the Eureka release

Created byMark Miller

Last updated 10/2019

English

English [Auto],

What you'll learn

Understand how ServiceNow works
Understand how to administer a ServiceNow instance
Understand the differences between customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

Course content

10 sections • 44 lectures • 6h 56m total length

Introduction7:38
A Note On The Instance1:22
In this video, we'll look at some details about the instance I'll be using, as well as cover what you'll need for the course.
Obtaining a Personal Developer Instance0:10
ServiceNow Resources & FAQs0:05

Overview5:00
In this video, we'll examine ServiceNow and discuss important concepts such as Software-as-a-Service and the ServiceNow stack.
Navigating The System6:24
In this video, we'll take a look at navigation within ServiceNow. We'll cover the 4 main sections of ServiceNow: the edge, banner, application navigator, and main content frame.
Demo6:52
In this video, I'll provide a brief demo of the system, walking through different pages in ServiceNow.
Section 2 Review

Records9:48
In this video, we'll examine records. Whether it's an incident, problem, change, or user, chances are it's a record!
Filters & Search7:40
In this video, we'll examine the search options and filters in ServiceNow so you can find that important incident in no time at all!
Context Menus9:02
In this video, we'll look at the many different context menus in ServiceNow.
Modifying Lists9:34
In this video, we'll cover the different ways in which you can modify lists in ServiceNow!
Modifying Forms6:46
In this video, we'll cover the different ways in which you can modify forms in ServiceNow!
Section 3 Review

Overview4:34
In this video, I'll provide a brief overview of the many different customizations in ServiceNow. We'll go over the terms "client side" and "server side" and discuss the differences between the two. Grab a fresh cup of coffee and get ready because these topics are important!
Customizations Part 115:41
In this video, we'll start going over the customizations in ServiceNow by first examining UI policies, and UI actions!
Customizations Part 216:08
In this video, we'll discuss business rules, client scripts, script includes, and data policies. We'll end this video by walking through a flowchart, helping you to determine what customization to use!
Update Sets & Plugins15:34
We'll wrap up section 4 by going over update sets and plugins in ServiceNow.
Section 4 Review

Tables12:49
Explore how ServiceNow uses over 2000 tables to organize applications, including incident and user tables, fields, and data dictionaries, and how to navigate tables with dot list and dot do.
Fields19:20
Table Relationships & Schemas9:37
Creating & Deleting Tables6:57
Learn to create and delete custom tables in service now, labeling and naming (u_ prefix), adding application and module, and deleting records before removal; only user-created tables can be deleted.
Creating An Application10:48
Section 5 Review

Users & Groups8:00
Roles & Access Controls16:10
Learn how roles and access control rules in ServiceNow grant permissions through groups and inheritance, using objects, operations, and the rules execution order.
LDAP & SSO8:19
Learn how ldap integration with ServiceNow enables read-only directory data from Active Directory, and configure sso with saml 2.0 and openid to authenticate users across apps.
Section 6 Review

Incident & SLAs17:48
Explore the incident application and ITSM modules in ServiceNow, including problem, change, configuration, service catalog, and knowledge. Learn how contextual search, SLAs, and workflows govern incident timing and linked records.
Problem & Change9:12
CMDB9:34
Learn how the configuration management database (cmdb) stores configuration items in ServiceNow with base tables like cmdb_ci, and how relationships connect servers, applications, and networks to build business service maps.
Service Catalog18:38
Navigate the service catalog's structure, from catalogs and categories to items, requests, and tasks, and learn how record producers, order guides, and variable sets streamline fulfillment.
Knowledge12:44
Section 7 Review

System Administration Part 118:20
Cover basic configuration of system properties, banners, time formats, and my company records; configure homepages, self-service, connect and collaboration, and mobile upgrades, plus upgrade history and the service portal.
System Administration Part 212:27
Explore system diagnostics and troubleshooting in ServiceNow, analyzing stats, slow queries and response times, while learning debugging tools, logs, and security settings including high security and IP address controls.
Events & Notifications12:16
Workflows18:24
Explore how workflows in ServiceNow visually map defined processes, including tasks, approvals, conditions, notifications, and catalog and incident contexts, with checkout, validation, and publishing.
Import Sets9:33
Reporting5:58
Explore reporting in ServiceNow, including chart types, export options, and scheduling; learn to create and interact with reports such as open incidents by category and location, using groupings and filters.
Section 8 Review

Requirements

IMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.
Basic IT principles
An understanding of ITIL principles can help but is not required

Description

IMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.

About The Course

This course includes over 40 lectures, containing over 7 hours of video, covering everything you need to know in order to get started with administering a ServiceNow instance. You'll learn how ServiceNow works and how to properly configure and customize the platform.

This course will cover all of the topics found on the ServiceNow System Administrator exam. In addition to the lectures and slides, this course offers a workbook with exercises and a practice exam.

This course is composed of 9 sections, which cover an introduction to ServiceNow, navigating the system, lists & forms, configurations and customizations, tables & fields, user administration, core applications, general administration, and finally a course review where I'll walkthrough building a custom application in ServiceNow.

While this is a beginner level course, an understanding of ITIL concepts and common IT principles will be beneficial.

Who this course is for:

Anyone interested in becoming a ServiceNow administrator or developer
Those who are new to the platform
Those who are looking to pass the ServiceNow certified System Administrator exam

The Complete ServiceNow System Administrator Course (2016)

What you'll learn

Explore related topics

Course content

Course Introduction4 lectures • 9min

ServiceNow Introduction3 lectures • 18min

Lists & Forms5 lectures • 43min

Customizations4 lectures • 52min

Tables & Fields5 lectures • 1hr

User Administration3 lectures • 32min

Core Applications5 lectures • 1hr 8min

General Administration6 lectures • 1hr 17min

Course Review: Building A Custom App7 lectures • 57min

Additional Material2 lectures • 16min

Requirements

Description

Who this course is for: