Udemy
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
Turn what you know into an opportunity and reach millions around the world.
Learn More
Your cart is empty.
Keep shopping
Service Parts Supply Chains: An Introduction.
Rating: 4.3 out of 5(130 ratings)
2,296 students

Service Parts Supply Chains: An Introduction.

Key concepts behind the service preparation, delivery and operations, and management of service parts supply chains.
Created byAlexander Martinez-Kocmann
Last updated 3/2020
English

What you'll learn

  • Service preparation, operation, and management of spare parts supply chains
  • Understanding the concepts of forward and reverse flows
  • The functional components driving spare parts supply chains
  • Perspective on the future evolution of these types of supply chains

Course content

6 sections • 28 lectures • 1h 8m total length

  • Welcome and Course Structure1:55

    Explore service parts supply chains and their role in the supply chain, core components, outsourcing criteria, reverse logistics, and the steps to set up, operate, and manage them.

  • Introduction to Supply Chains3:41

    A supply chain coordinates forward and reverse flows across supply logistics and aftermarket logistics, with service parts belonging to aftermarket logistics.

  • Service Parts Supply Chains3:19

    Define a service parts supply chain as management of spare parts forward and reverse flows, covering inventory management, service logistics, returns (RMA) handling, and supply chain optimization to meet contracts.

  • The Question of Outsourcing4:47

    Evaluate outsourcing service parts supply chains by assessing core business, number of OEMs, service level needs, and geographic footprint, balancing costs, risk, inventory, and complexity in multi-vendor environments.

  • Introduction Quiz

Requirements

  • There are no requirements to enroll beyond having a business interest in learning about Supply Chains and Service Parts in particular.

Description

FULL COURSE DESCRIPTION

Spare parts have been around since humans invented things that break and need to be replaced. Service parts supply chains deliver spare parts management as a service. They are an integral part of any hardware based operation, regardless of the industry in question, that do not always get the attention they deserve. Service Parts must be delivered to the customer, and faulty units must often be returned in order to be repaired or otherwise processed. Therefore this area of Supply Chain Management is especially fascinating as it faces challenges from a forward as well as a reverse logistics perspective.

In this course you will learn the basic operational principles of service parts supply chains:

  • What they are, their key functions, and how they fit into supply chains in general.

  • The drivers behind the decision to outsource service parts to an external service provider.

  • The main steps involved in preparing for the delivery of the service, from contract analysis, to logistic design, through to system modeling and inventory dimensioning.

  • The approach to service implementation and how service delivery and operations works, including order intake, warehousing and distribution, and repair.

  • How to go about managing a service parts supply chain, covering strategy, demand and supply integration, or cost management.

  • A glimpse into the new technologies that are already making their way into service parts supply chains around the world.

BONUS MATERIALS

The course includes three .pdf files with an overview of service preparation, service delivery and operations, and managing the service parts supply chain. You can download these files for your archives, and to keep the big picture in mind as we explore each section.

Who this course is for:

  • Business and Supply Chain Management students interested in getting a practical understanding of Service Parts Supply Chains.
  • Supply Chain professionals who would like to take a closer look at the idiosyncrasies of Service Parts.
  • Anyone curious about the general principles behind spare parts management, and how they end up in the hands of technicians that work in the field, fixing anything from a Radio Base Station, to the crankshaft of a car, or the wifi router in your home.

Report abuse