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IT & SoftwareIT CertificationsIT Service Management

Introduction to Service Management with ITIL 4

Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
Bestseller
Rating: 4.5 out of 54.5 (22,686 ratings)
71,042 students
Created by Jason Dion • 700,000+ Enrollments Worldwide, Dion Training Solutions • ATO for ITIL & PRINCE2, Dion Training Solutions • ATO for ITIL & PRINCE2
Last updated 2/2021
English
English, Dutch [Auto], 

What you'll learn

  • Describing the ITIL framework
  • Understanding real-world examples
  • Applying ITIL 4 to your organization
  • Discuss ITIL 4 concepts with confidence

Requirements

  • No prerequisites (we will teach you everything you need to know)
  • A desire to learn

Description

IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.

As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.


Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.


The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Who this course is for:

  • Students who require a basic understanding of the ITIL framework
  • Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
  • IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement
  • Anyone who has an interest in the ITIL framework

Featured review

Pete G Doroshenko
Pete G D.
56 courses
12 reviews
Rating: 4.5 out of 5a year ago
This course was a fantastic introductory course that provided a super level of detail to provide an in-depth understanding of the ITIL 4 framework and it's importance to ITSM within any IT organization. Can't wait to dive deeper into the material in preparation for ITIL-4 Foundation certification.

Instructors

Jason Dion • 700,000+ Enrollments Worldwide
CISSP, CEH, Pentest+, CySA+, Sec+, Net+, A+, PRINCE2, ITIL
Jason Dion • 700,000+ Enrollments Worldwide
  • 4.6 Instructor Rating
  • 172,546 Reviews
  • 528,426 Students
  • 44 Courses

Jason Dion, CISSP No. 349867, is a former college professor and the lead instructor at Dion Training Solutions. He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With networking experience dating back to 1992, Jason has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe. 

He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance, a Master’s of Arts and Religion in Pastoral Counseling, and a Bachelor’s of Science in Human Resources Management. He lives in Puerto Rico with his wife and two children.

Dion Training Solutions • ATO for ITIL & PRINCE2
Courses in IT Ops, Cyber Security, and Project Management
Dion Training Solutions • ATO for ITIL & PRINCE2
  • 4.6 Instructor Rating
  • 175,011 Reviews
  • 534,881 Students
  • 45 Courses

Learn Faster and Get Certified

Due to the design of our materials, you will learn faster and focus your studies on passing your certifications. With our tools and techniques, you will be ready to take and pass your certification exam on your first attempt!

Training the Cybersecurity Workforce

We strive to train the cybersecurity workforce of today and tomorrow. Whether you need to earn your next certification to be competitive for that position, or you just need to do your continuing education to maintain your current certifications, Dion Training is here to support you.

Dion Training Solutions • ATO for ITIL & PRINCE2
Courses in IT Ops, Cyber Security, and Project Management
Dion Training Solutions • ATO for ITIL & PRINCE2
  • 4.6 Instructor Rating
  • 172,546 Reviews
  • 526,153 Students
  • 44 Courses

Learn Faster and Get Certified

Due to the design of our materials, you will learn faster and focus your studies on passing your certifications. With our tools and techniques, you will be ready to take and pass your certification exam on your first attempt!

Training the Cybersecurity Workforce

We strive to train the cybersecurity workforce of today and tomorrow. Whether you need to earn your next certification to be competitive for that position, or you just need to do your continuing education to maintain your current certifications, Dion Training is here to support you.

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