Customer Service Excellence Training

Name: Customer Service Excellence Training
Rating: 4.3 (152 reviews)

Learn the essentials of providing customer service excellence and how to handle customer complaints effectively!

Created byDr. Stacy vC (PhD), Richard J

Last updated 8/2026

English

English [Auto],

What you'll learn

How to deliver Customer Service Excellence.
How to handle Customer Complaints effectively and professionally.
How to defining Service Excellence and Poor Service
Understand your role in Customer Service Excellence in the organization
Understand the importance of change to introduce Customer Service Excellence
Develop a mindset and lifestyle of customer service excellence
Establish a positive attitude, make peace and move on without baggage
How to build excellent relationships and unlearn bad habits
How to use your strengths and weaknesses to your advantage
You get free handouts and a student workbook (which can be downloaded)

Course content

5 sections • 14 lectures • 54m total length

Introduction to Customer Service Excellence2:14
THE objective of this course is to empower you to develop a mindset to deliver SERVICE EXCELLENCE and to make SERVICE EXCELLENCE your lifestyle.
Background Video: Watch Service Excellence implemented at College of Du Page11:01
Explore how College of Du Page implements service excellence through a foundation of service excellence training, ownership, and campus-wide culture to enhance the student experience.

My role in the organization. Defining Service Excellence and Poor Service.5:32
When you have completed this course, you should be able to:
• Identify your current levels of service excellence.
• Recognize the need for change, the reasons people resist change, and use a simple framework for dealing with change effectively.
• Identify personal barriers to service excellence.
• Identify your strengths and weaknesses and the ways in which they impact your service delivery.
• Identifying areas that you personally need to work on to attain Service Excellence
Watch Mr. Bean (Rowan Atkinson) deliver Customer Service Excellence.2:47
Watch Mr. Bean demonstrate customer service excellence through a humorous exchange about gift wrap, a box, and browsing the jewelry section.

Introduction to Change Management. The importance of change.5:37
Learn the basics of change management, recognize how cost cutting and performance expectations drive change, and develop a service-excellence mindset by unpacking baggage and choosing excellence.
An example of resistance to change.1:50
Explore how resistance to change surfaces during modernization and branding initiatives, highlighting job concerns, production equipment changes, and management challenges.
Practical Hints and Tips for service excellence. A Simple Framework for Change.4:01
Practice world-class service with a warm welcome, sincere language, neat appearance, and attentive listening, and guide stakeholders using the five eyes: investigate, integrate, innovate, initiate, implement.

Getting to know ourselves and others. Building Excellent Relationships3:34
Learn to know ourselves and others to build excellent relationships with internal and external customers, committing to change and unlearning bad habits to move from mediocre to excellent.
The BIG picture and handling customer complaints effectively and professionally6:42
Learn to handle customer complaints professionally by embracing feedback, using problem-solving strategies, and calming angry customers through listening, clarifying, apologizing, and rapid action to turn dissatisfaction into delight.

Mastering International Tourism Exhibitions: A Strategic Guide for SMMEs1:52
Strategically navigate international tourism exhibitions for tourism SMEs by choosing the right events, setting smart, realistic goals, designing compelling stands, and following up to turn contacts into paying clients.
Meaningful Tourism For Everyone: Creating Local Value2:14
Launch three community partnerships and publish a one-page impact plan to grow local income, support small businesses, create local value, and prove meaningful tourism through measurable impact.
Transform Your Future: The Ultimate Tourism Course1:16
Turn your passion for travel into a real tourism business that brings freedom and income. Master niches, plan and price tours, and market with a smart digital presence and partnerships.
Meaningful Tourism: The Missing Piece (FREE COURSE)2:26
Discover meaningful tourism as the missing piece that complements sustainable and responsible practices, turning good intentions into measurable benefits for host communities, protecting environmental assets, and engaging conscious travelers.
Designing SMART KPIs for Meaningful Tourism: A Practical Toolkit3:00
Design smart kpis for meaningful tourism with a practical toolkit that translates stakeholder needs into baselines, data collection, dashboards, and storytelling to prove impact.

Requirements

No requirements to enroll. You will learn everything you need to know.

Description

Do you want to improve your job prospects, advance in your career, or develop a mindset that is willing to learn about and deliver customer service excellence? Do you want to learn how to deal with customer complaints in a positive way? This course is just for you!

Customer service excellence is no longer an option; it is a survival tool. Client service excellence does not create a competitive edge; it dictates who the market leader will be. If we deal with customer complaints quickly and effectively, we can transform dissatisfied customers into delighted clients.

As online reviews and recommendations from friends and family have become increasingly important in the post-COVID-19 pandemic era, delivering on the customer experience has become more crucial than ever to the long-term profitability of a company. Great customer service leads to better customer loyalty, higher revenue, and lower costs.

Delivering customer service excellence is not only about establishing standards of service and training; it is also about creating a service culture that is embraced and empowers individuals to add their personal touch.

Customer service excellence is what distinguishes you from the competition. Be the best of the best! Not only will we cover details relating to client service excellence, but we will also look at how to make service excellence a lifestyle and get to know more about yourself. We will guide you through the entire course, step-by-step, and you will be able to download the handouts, activities, and workbook. When you have completed this course, you should be able to:

Identify your role in customer service excellence in your organization.
Identify your current levels of client service excellence.
Identify personal barriers to customer service excellence.
Know how to handle Customer Complaints.
Identify the necessity for change and reasons that people resist change.
Apply a Simple Framework for dealing with Change. The Five I's
Have the ability to building excellent relationships

Who this course is for:

People who want to deliver customer service excellence
People who want to advance in their jobs and careers
People who wants to make service excellence their lifestyle
Young People, especially Generation Z - Those born after 1996

Customer Service Excellence Training

What you'll learn

Explore related topics

Course content

Introduction and Background2 lectures • 13min

Your role in the organisation and customer service excellence2 lectures • 8min

The importance of change and the introduction of customer service excellence3 lectures • 11min

Handling Customer Complaints and The BIG picture2 lectures • 10min

Other Courses5 lectures • 11min

Requirements

Description

Who this course is for: