An Introduction to Basic Service Excellence
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An Introduction to Basic Service Excellence

Learn how to deliver Service Excellence and become the Best of the Best!
0.0 (0 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2 students enrolled
Created by Stacy J
Last updated 4/2016
English
English [Auto-generated]
Price: $19.99
30-Day Money-Back Guarantee
This course includes
  • 43 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Identify your current levels of Service Excellence
  • Identify the necessity for change, reasons that people resist change and apply a simple framework for dealing with change effectively.
  • Identify personal barriers to service excellence
  • Identify your strengths and weaknesses and the way in which it impact on your service delivery.
  • Identify areas that you personally need to work on to attain Service Excellence
Requirements
  • No requirements to enroll.
  • A desire to be the BEST of the BEST!
Description

Do you want to improve your job prospects, advance in your career or want to develop a mindset that is WILLING to learn about, and deliver SERVICE EXCELLENCE? This course is just for you!

Service Excellence is what helps set you apart from your competition. Be the best of the best! Not only will we cover details relating to service excellence but we will also look at how to make service excellence a lifestyle and get you to know more about yourself. We will guide you through the entire course, step-by-step.

Who this course is for:
  • People who want to increase their job prospects
  • People who want to advance in their jobs and careers
  • People who want to develop a mindset that is WILLING to learn about, and deliver SERVICE EXELLENCE.
  • People who want to grow their own business
Course content
Expand 9 lectures 43:12
+ An Introduction to Basic Service Excellence
9 lectures 43:12
What is my role in the organization?
02:18
Watch Mr. Bean (Rowan Atkinson) deliver Service Excellence.
02:47
A Basic Introduction to Change Management. The importance of change.
05:24
An example of resistance to change.
01:50
A Simple Framework for dealing with Change. The Five I's
01:42
Getting to know ourselves and others. Building Excellent Relationships
03:34
The BIGGER picture. Your input determines your outcome. Shine! Be your Best!
12:23