Service Desk Manager Qualification Exam (SD0-302)
- 2 Practice Tests
- Full lifetime access
- Access on mobile
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- Suitable for those with at least two years’ experience in a service desk environment.
Course in Pre-Launch Mode,Total number of question will be around 130+.
SD0-302 practice test
It cover 100% of SD0-302 certification syllabus.
You can find questions more on practical side,they will help you to solve your real time problems.
SDI Service Desk Manager is designed for existing and aspiring service desk managers and supervisors who intend to enhance their managerial and team management skills. This course covers a wide rage of domain to build a professional Service Desk Manager. The students will equip with the essential management capability to lead and build a sustainable service desk team. Additionally, this course encompasses service management best practices that provides the students with essential process and tool knowledge to attain efficient, effective and economical service desk processes It addresses the support methodologies, technologies and tools utilised within the service desk. It reviews key issues such as: service level agreements; the benefits and pitfalls and the importance of metrics; the implementation of service management processes.
- service desk managers and supervisors
- Any one who want to write SD0-302 exam