Service Co-design for Libraries: Xlibris Approach

A complete guide that takes you through every step of Xlibris Approach for service co-design for libraries.
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Rating: 4.1 out of 5 (27 ratings)
3,617 students
1hr 5min of on-demand video
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Learn the phases of service co-design for libraries (Xlibris Approach)
Learn what Lego® Serious Play® methodology is and how it is used for service definition and design
Learn what Business Model YOU Canvas® is how it is used for exploring service details
Learn what Crowdsourcing is how it is used for obtaining inputs about a proposed service
Learn what Xlibris Matrix is and how it is used for uncovering training needs of both users and librarians


  • This course doesn’t require any special skills
  • This course does require only an interest towards user needs and desire to learn how users can be involved in library service design


The main aim of this course is to teach how to co-design library services by involving users and how to use various tools and techniques to address their needs and idea

In this course, main features of the tools such as Lego® Serious Play®, Business Model YOU Canvas®, Crowdsourcing and Xlibris Matrix will be introduced and how to use each tool for different phases of service co-design will be presented with examples. This will include helping librarians and library users to define their ideas, needs, wants, desires, likes and dislikes; defining resources, facilities and limitations; obtaining inputs from peers  and uncovering training needs. 

Who this course is for:

  • This course is meant for librarians from all types of libraries
  • It does not require any specialization in any library specific area


Xlibris Project
  • 4.1 Instructor Rating
  • 58 Reviews
  • 7,798 Students
  • 2 Courses

Courses are developed as an output of Xlibris Project by the project team. Xlibris is a Strategic Partnership for Adult Education project under Erasmus+ Program. It is funded by European Commission through Turkish National Agency.

Following individuals from partner institutions contributed to the content development:

Serap Kurbanoglu, Orçun Madran and Tolga Çakmak from Hacettepe University, Turkey.

Daniel Weiss from ISES, Spain.

Radka Kalcheva from Pencho Slaveykov Regional Library, Bulgaria.

Skirma Petraitiene from Radviliskis SSPC, Lithuvania

Carola Dierich from Wisamar, Germany

Angela Hirsch from Gemeinde Kabelsketal, Germany.

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