Service Co-design for Libraries: Xlibris Approach

Learn the principles of team building, including leadership, shared goals, defined roles, and open communication. Move through forming, storming, norming, and performing to create productive, collaborative teams.

Explore team building for library service co-design using the Xlibris approach, featuring photo walls, Lego self-models, alignment games, and diversity and perception exercises to foster cooperation and communication.

Leverage Lego serious play to define and design service co-design, build 3D models, and tell stories that reveal insights, options, and shared visions for co-creation.

Use Lego Serious Play to define and design library services through warm-up and model-building exercises. Participants build individual and shared models, connect ideas with cards, and co-create future library services.

Explore the business model canvas and its nine building blocks to design and analyze library services, detailing customer segments, value propositions, distribution channels, resources, activities, and costs.

Explore crowdsourcing to gather input for a proposed library service by building a collective business model canvas, defining target users, channels, benefits, and key resources.

Explore crowdsourcing as a method to obtain inputs from outsiders for service design, using defined requests, a platform, and workers to tackle tasks from micro to macro, enabling idea generation.

Use the Xlibris crowdsourcing platform to obtain insights on a proposed service by building projects with canvas segments, Lego serious play videos, multilingual support, and targeted crowd engagement.

Prototype the Xlibris service using peer and user input, develop tuning metrics, and outline infrastructure, training needs, and delivery channels like Pinterest, Instagram, Twitter, Vimeo for tablets.