Servant Leadership 101 - 5 Anchors to Coach Successful Teams

The Connection Meeting - Building the emotional bank account

How do you coach someone who doesn't trust you?

Here’s a hint: It’s not really possible.

What is in this training video?

Learn the key behaviors on how to build trust so your team will open up and give you what you need to support them.  This trust not only help them grow but will also drive your business forward.

I will explain the philosophy and behaviours behind each key step in the connection meeting while walking you through examples for your downloadable connection meeting template. Topics covered:

1) Uncovering the past to set up a great relationship moving forward

2) Aligning on the expectations of the role today

3) Identifying future goals and learning and how you can help as a leader

4) Identifying personal preference on communication methods for recognition and areas of coaching

5) Finding out what makes your employees tick outside of work so you can protect and personalize recognition

6) The open forum

Weekly Coaching Sessions

Recognizing winning behaviors to cause employees to repeat and identifying gaps to close them.

Coaching is the most important tool a leader must have and master, to grow their team, and their business. It is an art and a science based on behaviors and the desire to serve.

What is in this training video?

Learn the key behaviors that will allow your team member to repeat great behaviors causing success and change the ones causing the gaps in performance.

I will explain the philosophy and behaviors behind each key step in the coaching session while walking you through examples for your downloadable weekly coaching session template.

Topics covered:

1) The balance of inquiry vs advocacy and the magic of open-ended questions.

2) Willingness vs knowledge

3) How to recognize wins, and coach gaps, on behaviors you did (or did not) see. Last week's learning and recognition.

4) Setting your team member up for success before a hurdle arrives. Coaching a learning opportunity in advance and prioritization/resource support. This week's support and learning opportunity.

5) Document big wins or deficiencies as they arise for use down the road at the performance review.

6) What do you need from your employee for them to succeed in the next week?

7) What do they need from you to accomplish their tasks over the next week?

8) Open forum (pen up or pen down)

Coaching During The Game - Instant feedback during the game on their court

Built off a management practice from the 80's called "Management by Walking Around" I've adapted the analogy to one of my biggest passions, sport.  It's getting out while business is happening and supporting your team.  Nothing is more powerful than live observation with instant feedback on recognition, key coaching opportunities, and operational enhancement takeaways.

Get in the game with your team and coach during the game and the timeouts.

What is in this training video?

Learn the key behaviors to coaching live and during the game and the power of immediate feedback to connect with your team, improve your process, and enhance the delivery to your customers. All while building empathy and trust from your team by picking up the broom.

I will explain the philosophy and behaviours behind each key step in the connection meeting while walking you through examples for your downloadable Coaching Clipboard template. Topics covered:

1) Catch them doing it right and why this is so valuable!

2) Close the gaps in the moment when you see areas for improvement - show me how

3) An agent for change management and finding efficiencies

4) Pick up the broom - how to connect and build trust by doing the job too!

5) The open forum

Personal Development Strategies

I'll teach you how to scale an organization through your people while retaining and attracting the best talent.

How do you coach someone to grow your organization and scale?

Grow your people.

What is in this training video?

Learn the key behaviors to grow your team by identifying learning opportunities and closing them all within a detailed strategic process so you can build your bench.

I will explain the philosophy and behaviors behind each key step in a Personal Development Strategy, while walking you through examples for your downloadable PDS template.

Topics covered:

1)  Outlining the rules of engagement and accountability

2)  Building a plan for learning and improving in your existing role

3)  Identifying future goals for growth and the learning gaps in the way of that growth and building a strategy to close those gaps so you can scale, and your team can grow

4) Summarizing the plan/ building your learning checklist and timeline

Writing Valuable Performance Reviews

How to write a performance review that employees look forward to creates more success.

How do you review an entire year worth of work in one meeting?

You prepare all year so it’s easy and valuable.

What is in this training video?

Learn the key behaviors in preparing and executing a yearly performance review that your team will look forward to, that will create repeated positive behaviors and correct deficient ones in areas of opportunity.

I will explain the philosophy and behaviors behind each key step of a performance review and show you how to prepare for one, write one and execute one.  No template provided for this one as most companies have a set format for you to follow.

Topics covered:

1)  Building the review all year long

2)  The power of data collection - prep work

3  Turning the self evaluation from a de-motivator to a powerful connection/alignment tool.

4)  KPI’s. Skills. Themes.

5)  Specific behavioral feedback

6)  Value added statements that encourage repeating positive behaviors and closing development gaps

7)  How to lead your leadership team to write great reviews so everyone in the organization wins and is treated fairly.