SAP S/4HANA Cloud Course: Service Introduction

Name: SAP S/4HANA Cloud Course: Service Introduction
Rating: 4.7 (351 reviews)

Service for absolute beginners: Get started in SAP S/4HANA Cloud Service

Role Play

Created byHello SCM

Last updated 7/2025

English

What you'll learn

Learn and understand Service business process such as service procurement, service order, recurring service, in house repair, and warranty processing.
Step by step Service business process demonstration.
Short easy to follow Service business process explanation and theory.
Start with the basic concepts, learn navigation, understand SAP S/4HANA Cloud and get the work done.

Course content

3 sections • 23 lectures • 3h 27m total length

Agenda2:38
SAP S/4HANA Cloud Introduction5:09
What is SAP S/4HANA Cloud Service2:42
SAP Fiori Introduction7:36
Understanding Organization Structure, Master data and Transaction data2:49
Learn how organization structures and master data underpin SAP processes, linking tasks to organizational units and recording transaction data like service orders, purchase orders, and invoice.
SAP S/4HANA Cloud Service Initial Review Session

Understanding Service Contract Management8:59
Demonstration of Business Process in Service Contract Management13:33
Understanding Service Order Management8:12
Explore SAP S/4HANA Cloud service order management and monitoring, covering creation, release, confirmations, billing, and integration with finance and materials management.
Demonstration of Business Process in Service Order Management14:41
Service Order Processing Walkthrough
Understanding Service Quotation7:58
Demonstration of Business Process in Service Quotation6:45
Demonstrates creating and approving a service quotation in SAP S/4HANA Cloud, including fixed price quotes, price details, customer approval, and automatic service order generation.
Understanding Procurement for Service Management8:36
Demonstration of Business Process in Procurement for Service Management20:27
Understanding In-House Repair8:22
Demonstration of Business Process in In-House Repair23:25
Understanding Recurring Service6:45
Discover how the recurring service in SAP S/4HANA Cloud uses maintenance plans, service contracts, and templates to schedule, execute, and auto-generate service orders for regular maintenance.
Demonstration of Business Process in Recurring Service17:29
Understanding Customer Claim Processing5:58
Learn customer claim processing in sap s/4hana cloud by creating, validating, and posting warranty claims, ensuring transparent, legally justified reimbursements with correct pricing for materials and labor.
Demonstration of Business Process in Customer Claim Processing12:13
Demonstrate customer claim processing in SAP S/4HANA Cloud by creating a customer master warranty, maintaining equipment records, validating and closing warranty claims.
Demonstration of Business Process in Supplier Recovery Processing10:35
Understanding Solution Order5:29
Demonstration of Business Process in Solution Order5:37
Managing End-to-End Service Processes in SAP S/4HANA Cloud

Requirements

No SAP experience required.
This is a basic introduction level course.

Description

Welcome to the SAP S/4HANA Cloud Course: Service Introduction course. This is a basic SAP Overview course for the Service line of business in SAP S/4HANA Cloud. This course is designed for anyone who want to start learning and using SAP S/4HANA Cloud and looking forward to developing a high-level process understanding of various business process in an enterprise in Service Management.

This course is based on SAP S/4HANA Cloud 2402.

Check out the free preview content to experience the teaching style and explore the course content firsthand!

SAP S/4HANA Cloud is a ready-to-run cloud ERP that delivers the latest industry best practices and continuous innovation. SAP S/4HANA Cloud is a cloud-based enterprise resource planning (ERP) system offered by SAP

SAP S/4HANA Cloud Service can be used to manage service cycle, starting with service contracts and continuing through the processing of service orders and service confirmations. SAP S/4HANA Cloud Service supports the core business processes that you can find in a company in the area of Service Management.

Learn how the capabilities of SAP S/4HANA Cloud simplify your service processes including service procurement, service quotation, recurring service, in house repair, and warranty processing for supplier recovery processing and customer claim processing. Learn how the key administrative, operational, and reporting processes in service management are supported by SAP S/4HANA Cloud - Service.

This course is for anyone who uses SAP at work or anyone who wants a high-level understanding of Service module of the enterprise software SAP S/4HANA Cloud.

Join me and take your SAP skills to another level.

This course is intentionally designed to be completed without direct access to a live SAP system. Students are expected to use the video demonstrations provided in the course materials to develop familiarity with SAP transactions. This approach is fully aligned with the course design and is how most students successfully complete this course.

Real SAP licenses are expensive, and no licenses or live system access are provided with this course.

Who this course is for:

For anyone who wish to expand their career with SAP knowledge.
For any business user who uses SAP system.

SAP S/4HANA Cloud Course: Service Introduction

What you'll learn

Explore related topics

Course content

Getting Started6 lectures • 21min

Business Process in SAP S/4HANA Cloud Service19 lectures • 3hr 5min

Closing2 lectures • 1min

Requirements

Description

Who this course is for: