SAP S/4HANA Cloud Course: Service Introduction

Explores how to create and manage service contracts in SAP S/4HANA Cloud, including price agreements, service order determination, billing, renewal, and lifecycle monitoring.

Demonstrates end-to-end service contract management in SAP S/4HANA Cloud, from creating contracts and item pricing with price agreements to billing plans and service orders linked to the contract.

Explore SAP S/4HANA Cloud service order management and monitoring, covering creation, release, confirmations, billing, and integration with finance and materials management.

Explore the full time and material service order lifecycle in SAP S/4HANA Cloud, from creating and releasing a service order to confirming work, billing, and analyzing issues.

Understand how service quotations provide binding price quotes with time and material or fixed price estimates, including items like service products and expenses, and trigger automatic service orders on acceptance.

Demonstrates creating and approving a service quotation in SAP S/4HANA Cloud, including fixed price quotes, price details, customer approval, and automatic service order generation.

Explore procurement for service management, where service orders generate purchase requisitions and orders based on line items, with goods receipts and supplier invoices updating service order costs.

Demonstrates end-to-end procurement for service management in the SAP S/4HANA Cloud, from purchasing info records and source lists to creating service orders, purchase orders, goods receipt, and supplier invoice.

Learn how SAP S/4HANA Cloud enables in-house repair from customer inquiry to billing, covering diagnosis, repair, spare parts procurement, and automated billing document creation.

Explore the end-to-end in-house repair process in sap s/4hana cloud, from creating repairs and objects to pre-checks, repair orders, building documents, and billing.

Discover how the recurring service in SAP S/4HANA Cloud uses maintenance plans, service contracts, and templates to schedule, execute, and auto-generate service orders for regular maintenance.

Demonstrates how to configure recurring service in SAP S/4HANA Cloud, including creating a service contract, service order template, and time-based maintenance plan, followed by scheduling and reviewing generated service orders.

Learn customer claim processing in sap s/4hana cloud by creating, validating, and posting warranty claims, ensuring transparent, legally justified reimbursements with correct pricing for materials and labor.

Demonstrate customer claim processing in SAP S/4HANA Cloud by creating a customer master warranty, maintaining equipment records, validating and closing warranty claims.

Explore end-to-end warranty claim management and supplier recovery processing in SAP S/4HANA Cloud, from creating a master warranty to validating supplier warranty claims and closing them.

Create and release SAP S/4HANA Cloud solution orders, combine sales, service, and contract items, and generate invoices, with role-based access and end-to-end lifecycle monitoring.

Learn how to create and release a solution order in SAP S/4HANA Cloud, unifying sales, service, and contract items for the end customer, with automatically generated follow-up documents.

Navigate the SAP S/4HANA Cloud service to understand its cloud service line of business, covering organization structure, master data, transaction data, and customizing, and review key business processes.