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SAP S/4 HANA Customer Service (CS) Module Online Course
Rating: 4.6 out of 5(21 ratings)
196 students

SAP S/4 HANA Customer Service (CS) Module Online Course

SAP S/4HANA CS Training for Functional Consultants & Support Roles
Created byVin WC
Last updated 7/2026
English

What you'll learn

  • Understand the SAP S/4HANA CS architecture and its role in Service Management
  • Configure and manage Service Master Data (service products, equipment, functional locations, business partners)
  • Create and process Service Requests, Service Orders, and Service Notifications
  • Work with Service Contracts, Warranties
  • Integrate SAP CS with SD, MM, and FI for service procurement and billing
  • Prepare for SAP S/4HANA CS consultant or support roles

Explore related topics

Course content

7 sections • 41 lectures • 33h 1m total length

  • What is ERP-SAP?18:07

    Students will understand about

    1. What is ERP?

    2. What is SAP?

    3. Modules in SAP.

  • Journey to SAP S/4 HANA1:09:42

    Evolution of SAP from ECC to S4 HANA

  • Types of SAP Projects29:30
  • SAP Project Phases28:40

    Learn the SAP S4 HANA activate methodology by exploring the four core phases—prepare, explore, realization, deploy—and their pre-project and post-go-live activities in SAP projects.

Requirements

  • Basic understanding of business processes (sales, service, or operations)
  • Familiarity with ERP concepts is an added advantage
  • Prior exposure to SAP ECC or SAP S/4HANA (any module) is helpful but not mandatory
  • Basic knowledge of EAM/PM, SD or MM is a plus for better integration understanding
  • Willingness to learn real-time service management scenarios
  • A computer, smart phone with internet access to practice demos and exercises

Description

The SAP S/4HANA Customer Service (CS) Module course is designed to help you build job-ready skills in one of the most in-demand areas of SAP S/4HANA. Customer Service plays a critical role in managing service requests, repairs, maintenance, warranties, and after-sales support, making SAP CS a key module across industries such as manufacturing, utilities, automotive, and services.

This course provides a complete end-to-end understanding of SAP S/4HANA CS, starting from the fundamentals and progressing to real-time business scenarios. You will learn how organizations manage service operations using SAP, including service master data, service requests, notifications, service orders, contracts, warranties, and billing processes.

With a strong focus on hands-on learning, the course explains both functional concepts and system configuration, along with integration to EAM/PM, Sales and Distribution (SD), Materials Management (MM), and Finance (FI). You will also gain practical exposure to spare parts management.

By the end of this course, you will have the confidence to work as an SAP S/4HANA CS Functional Consultant, support analyst, or service process expert, and take the next step toward a successful SAP career.

You can join this course if you:

  • Want to build a career as an SAP S/4HANA CS Consultant

  • Are a fresher or working professional looking to enter the SAP ecosystem

  • Have basic knowledge of business or service processes (helpful but not mandatory)

  • Have worked in service, maintenance, operations, or customer support

  • Are an SAP ECC professional planning to upgrade to S/4HANA

  • Want hands-on, real-time, project-based learning

No technical or coding skills needed
All SAP fundamentals are explained from scratch
Real-world service scenarios included

Who this course is for:

  • Fresh graduates aspiring to become SAP consultants
  • Working professionals looking to move into SAP S/4HANA CS
  • SAP ECC CS consultants upgrading to S/4HANA
  • Support, testing, and functional analysts
  • Service, maintenance, and operations professionals

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