SAP MM Support Activities and sample Support Tickets
What you'll learn
- Roles and Responsibilities of an SAP Support Consultant
- Details about SLA
- Knowledge about Change Requests
- Sample Change Requests with explanation
- SAP MM Sample Support Tickets with Solutions
- Basic SAP Knowledge
In this course, one can learn about the below topics
The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained
And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.
Explained the level of tickets like L1, L2, and L3 based on the criticality
Few samples are provided for the tickets
Difference between the Criticality and the Priority of the tickets
Explained the difference between Core Team Members and the End Users
Different Support Tool names are given
Handling the tickets based on SLA
Planning the daily activities during Support Projects
Value addition to the Role
Different Tools in the Market are listed
Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.
Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is provided
Related Function Modules and role of a Functional consultant during Change Requests are explained
Who this course is for:
- SAP Beginners
- SAP Functional Consultants
My Name is Ganesh Padala. I have around 10+ years of SAP Consulting experience in modules like SAP MM, SAP WM, and SAP HUM along with 3.5 years of Industrial domain experience as an SAP End User.
I did 3 End to End Implementations in SAP WM, 3 End to End Implementations in SAP MM, 4 Roll-out projects, and 2 Support projects. I worked for domains like Home appliances Sales, Paint, Pharmaceutical, Crop Science, Herbicides, Construction, Real Estate, Facility Management, and Hi-Tech as SAP Functional Consultant.
I have experience in Global Implementation experience for clients in India, Germany, Singapore, New Zealand, Malaysia, and Vietnam.
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