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ECC & S/4 SAP Support Activities & MM sample Support Tickets
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ECC & S/4 SAP Support Activities & MM sample Support Tickets

Roles of Support Consultant and sample Incidents, Service Requests and Change Requests
Created byGanesh Padala
Last updated 4/2026
English

What you'll learn

  • Roles and Responsibilities of an SAP Support Consultant
  • Details about SLA
  • Knowledge about Change Requests
  • Sample Change Requests with explanation
  • SAP MM Sample Support Tickets with Solutions

Course content

5 sections41 lectures16h 3m total length
  • Roles and Responsibilities of an SAP Support Consultant48:52
  • Detailed explanation about different types of SAP Tickets in a Support Project25:32
  • Training to prepare the Solution Proposal Document26:15

    Learn to prepare a solution proposal document during a change request, covering business requirements, assumptions, effort estimation, and approvals using a templated design aligned with SAP RFP/RFC processes.

  • Difference between Core Team Members and End Users5:52
  • Different Support Tools in the Market3:18
  • ECC and S/4 HANA Material Management Support Issues4:25
  • Quiz on SAP MM Skills
  • Quiz 2

Requirements

  • Basic SAP Knowledge

Description

In this course, one can learn about the below topics

  • The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained

  • And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.

  • Detailed explanation about different types of SAP Tickets in a Support Project

  • Explained the level of tickets like L1, L2, and L3 based on the criticality

  • 60+ Real-Time sample Support Tickets are provided

  • Difference between the Criticality and the Priority of the tickets

  • Explained the difference between Core Team Members and the End Users

  • Different Support Tool names are given

  • Handling the tickets based on SLA

  • Planning the daily activities during Support Projects

  • Value addition to the Role

  • Different Tools in the Market are listed

  • Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.

  • Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is provided

  • Related Function Modules and role of a Functional consultant during Change Requests are explained


Who this course is for:

  • SAP Beginners
  • SAP Functional Consultants