
Explore the day-to-day roles of an SAP support consultant, from handling and prioritizing tickets with SLA and P1–P4 priorities to managing change requests and providing key user training.
Learn to differentiate incident, service request, and change request in SAP support, and follow the ITIL-guided change life cycle from BRD and RFC to sign-offs and production verification.
Learn to prepare a solution proposal document during a change request, covering business requirements, assumptions, effort estimation, and approvals using a templated design aligned with SAP RFP/RFC processes.
Explain how core team members train with consultants and support purchasing and inventory processes, while end users perform day-to-day PR, RFQ, purchase orders, goods receipt, and stock tasks.
Explore common tools for SAP support, including SAP solution manager, remedy, and HP service manager. Learn to track tickets, handle incidents, and issue change requests through knowledge transfer.
Explore SAP S/4HANA sample support tickets, covering customer partner determination, purchasing information records at the purchasing organization level, and practical fixes for common procurement and stock issues.
Address SAP S/4HANA sample support tickets part 2, from transport request release errors to services for object, idocs, partner schemas, and movement type delivery linkages.
Explore how to link delivery types with purchase and sales orders, configure confirmation controls, manage stock transport orders and inbound/outbound deliveries, and handle make-to-order purchase requisitions.
Explore remaining SAP S/4HANA support issues, including subcontracting inbound delivery errors, MIGO validations, and configuration fixes from validation class to OBC, plus monitoring reports and rescheduling outlines.
Learn how SAP MM support roles prioritize tickets by urgency and SLA. Explore negative stock activation, stock in transit, serial numbers, and release procedures for purchase orders.
Explore SAP MM support tickets with practical solutions, covering moving average and standard price logic, price updates on goods receipts, info record tolerances, delivery tolerances, subcontracting and service invoice flows.
Learn how to fix a quota arrangement issue in SAP S/4HANA by enabling lot-size splitting, configuring MRP lot size for multiple vendors, and re-running MRP.
Investigate pricing procedure issues in SAP MM by examining pricing condition types, exclusion indicators, and copying PB00 into the pricing procedure to resolve issues with valid info records.
Learn to create a customized purchase requisition document type in SAP, assign it to a plant group, and automatically generate requisitions via MRP with the correct document types.
Explore schedule for delivery and on-order stock in MMBE, and learn how to fix GR and IR discrepancies and retrieve info record values and condition types.
Learn SAP ECC and S/4 SAP support activities through MM sample tickets, part 2, for hands-on practice.
Troubleshoot outbound delivery creation errors by configuring item categories in vo4 and vo7, and manage inbound deliveries with vl32n and wm guidance for damaged stock.
Learn how estimated price handling and invoice tolerance controls in SAP MM set upper and lower limits, verify GR based IV flags, and prevent improper postings.
Explore real-world sap purchasing issues, including handling subsequent credits with credit memos, adjusting po history, and solving idoc inbound errors through proper inbound processing setups.
Learn to fix IR and GR mismatches by canceling the invoice before the GR, and use ATP VBB consistency to resolve MD04 delivery inconsistencies in S4 HANA.
Explore how purchase order info updates determine price and condition propagation, including plant versus purchasing organization level rules, time-dependent vs time-independent behavior, and default buyer values.
Diagnose SAP logistics issues by tracing serial number status after reversed goods issue (vl09), remove assignments in vl02n, and ensure outbound and inbound deliveries via item availability and schedule lines.
Learn to retrieve serial numbers issued against deliveries using SER01 and OBJK tables in SAP, build custom reports, and map release group to release class with KSSK and KLEH tables.
Learn to track serial number changes in SAP by querying CD pause with SCRNR, identifying manually changed serials versus goods-receipt generated ones, using CDHDR/CDPOS and IQ03/IE02/IE03.
Describe how ME-K2 price changes don’t update the A&E and require RM06INP0 to refresh the EANE table, and explain GR blocker stock types (103/105/107/109) for resolving inbound delivery errors.
Discover how to add a missing output type via a function module in SAP, and how to hold invoices and use constant IDs to default storage locations for STO.
Replace mb transactions with BAPI calls and MIGO-dialogue in S4HANA migrations, ensuring clean core and vendor–customer links. Learn to troubleshoot subcontracting delivery errors and retrieve serial numbers for STO deliveries.
Describe how handling unit management uses key tables like VEKP and VEPOO to view header and data and statuses such as ESTO and AVLB, including nested HUE and HUS STAT.
Learn to configure SAP print behavior with storage mode one (print only) in condition records, distinguish LOCL versus LP01 printers, and review inventory steps MA01, MA04, MA07, MA20, and ML11.
Learn how moment types link to outbound and inbound deliveries via schedule line and item categories, how shipping point is determined, and how stock valuations differ, including special stock.
Learn three sap mm developments: a mp51 report enhanced with material group and serial number profile filters, plus bulk info record creation and change via an upload template.
This enhancement provides a mass price update for purchase orders, applying latest vendor prices across multiple POs using input filters and a 'Create new pricing' action, with background processing.
Explore SAP MM change requests in practice, covering program and configuration changes, RFQ-driven PR deletion rules, material group enhancements for report 51, and PO idoc extensions with a tracking number.
Address a testing issue by unchecking the PBC flag in the pricing procedure (DOM) so PBC enters automatically and net price greater than zero error on purchase orders is resolved.
In this course, one can learn about the below topics
The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained
And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.
Detailed explanation about different types of SAP Tickets in a Support Project
Explained the level of tickets like L1, L2, and L3 based on the criticality
60+ Real-Time sample Support Tickets are provided
Difference between the Criticality and the Priority of the tickets
Explained the difference between Core Team Members and the End Users
Different Support Tool names are given
Handling the tickets based on SLA
Planning the daily activities during Support Projects
Value addition to the Role
Different Tools in the Market are listed
Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.
Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is provided
Related Function Modules and role of a Functional consultant during Change Requests are explained