SAP Customer Service (CS/SM) - Service Management module
4.3 (253 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,036 students enrolled

SAP Customer Service (CS/SM) - Service Management module

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts
4.3 (253 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,036 students enrolled
Created by John von Aspen
Last updated 8/2018
English
English [Auto-generated]
Current price: $125.99 Original price: $179.99 Discount: 30% off
5 hours left at this price!
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This course includes
  • 7 hours on-demand video
  • 1 article
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
  • Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
  • Master the business process flows for Service Contracts, In-House Repairs, and Field Service
  • Recognize the purpose of Resource Related Billing and associated configuration
  • Learn how time and materials are planned and costed on Service Orders
Requirements
  • Familiarity with SAP SD is helpful but not required
Description

If you want to expand your SD skill set or learn a little know yet frequently in demand  SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service.  We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing.  Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help.

Who this course is for:
  • Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module
Course content
Expand all 60 lectures 07:03:23
+ Introduction
6 lectures 34:13

Intro.  Also see attached link to SAP Help for CS.

Intro slides
05:25
Alphabet Soup
06:10
Scenarios
07:21
Section 1 Quiz
3 questions
+ Simple Service
2 lectures 10:09
Simple Service
01:22
Simple Service Demo
08:47
+ Service Contracts
15 lectures 01:48:24
Service Contract Intro
03:30
Service Contract Demo 1
11:41
Service Contract Assign Functional Location
06:12
Service Contract Billing
05:41
Service Contract Create Service Order
10:28
Service Contract Release Service Order
04:52
Service Contract Service Order Operations
05:34
Working with Planned Costs
21:25
Material Components
06:30
Create Purchase Requisition
02:43
Time and Confirmations
11:21
Purchase Order Costs
02:20
Completing a Service Order
06:55
Service Contract Scenario Summary
04:06
+ In-House Repairs (Depot Repair)
12 lectures 02:01:09
Intro
12:05
Return Delivery
12:35
Service Order for the Repair
08:39
Task Lists
08:36
Planned Costs
06:00
Service Execution
08:13
List Reports
06:04
Actual Costs
13:29
Outbound Delivery
07:59
Billing
16:44
Behind the scenes - Requirements type and Resource Related Billing
17:12
Section 4 Quiz
4 questions
+ Field Service
23 lectures 02:27:24
Intro
03:54
Create Installation Material
06:40
Add Material
03:31
Requirements Type options
05:40
Config new requirements type and class
09:05
New Requirements type
06:18
Config default of the requirements type
03:37
Creating the work center
10:30
Creating the task list
07:08
Assign task list to service product
02:01
Create sales order
04:27
Deliver and Bill (and Serial Number too)
19:53
Equipment Records
03:55
Add Equipment to Service Order
10:01
Update Service order
02:30
Time Confirmation
05:20
Equipment History
02:47
Serialization Profile Configuration
04:49
Create a Service Notification
14:32
Object Info
02:50
Create Service Order from Notification
11:49
Final quiz
4 questions
+ Summary
2 lectures 02:04
Additional Resources
00:16
Summary
01:48