SAP Customer Service (CS/SM) - Service Management module
What you'll learn
- How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
- Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
- Master the business process flows for Service Contracts, In-House Repairs, and Field Service
- Recognize the purpose of Resource Related Billing and associated configuration
- Learn how time and materials are planned and costed on Service Orders
Requirements
- Familiarity with SAP SD is helpful but not required
Description
If you want to expand your SD skill set or learn a little know yet frequently in demand SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service. We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing. Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help.
Who this course is for:
- Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module
Course content
- Preview02:52
- 05:25Intro slides
- Preview08:35
- 06:10Alphabet Soup
- 07:21Scenarios
- Preview03:50
- 3 questionsSection 1 Quiz
Instructor
![John von Aspen](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
- 1,089 Reviews
- 3,999 Students
- 4 Courses
As an Architect level SAP Consultant, I have been working with SAP products and projects for over twenty years. I started my career with SAP America where I served for ten years and I've had my own SAP consulting business for the past fourteen years where I help my clients implement the optimal SAP solution for their needs.
My focus areas within SAP are Sales and Distribution (SD), Customer Service (CS / SM), Enterprise Asset Management (EAM / PM), E-Commerce (CRM), and Credit Card Processing.
Additionally, I am the author of "First Steps in SAP® S/4HANA Sales and Distribution (SD)" available on Amazon.
I hope I can pass on some of the hard-won experience I have gathered along the way!