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Office Productivity SAP SAP SD

SAP Customer Service (CS/SM) - Service Management module

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts
Rating: 4.1 out of 54.1 (429 ratings)
1,623 students
Created by John von Aspen
Last updated 8/2018
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
  • Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
  • Master the business process flows for Service Contracts, In-House Repairs, and Field Service
  • Recognize the purpose of Resource Related Billing and associated configuration
  • Learn how time and materials are planned and costed on Service Orders
Curated for the Udemy for Business collection

Requirements

  • Familiarity with SAP SD is helpful but not required

Description

If you want to expand your SD skill set or learn a little know yet frequently in demand  SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service.  We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing.  Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help.

Who this course is for:

  • Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module

Course content

6 sections • 60 lectures • 7h 3m total length

  • Preview02:52
  • Intro slides
    05:25
  • Preview08:35
  • Alphabet Soup
    06:10
  • Scenarios
    07:21
  • Preview03:50
  • Section 1 Quiz
    3 questions

  • Simple Service
    01:22
  • Simple Service Demo
    08:47

  • Service Contract Intro
    03:30
  • Service Contract Demo 1
    11:41
  • Service Contract Assign Functional Location
    06:12
  • Preview05:06
  • Service Contract Billing
    05:41
  • Service Contract Create Service Order
    10:28
  • Service Contract Release Service Order
    04:52
  • Service Contract Service Order Operations
    05:34
  • Working with Planned Costs
    21:25
  • Material Components
    06:30
  • Create Purchase Requisition
    02:43
  • Time and Confirmations
    11:21
  • Purchase Order Costs
    02:20
  • Completing a Service Order
    06:55
  • Service Contract Scenario Summary
    04:06

  • Intro
    12:05
  • Return Delivery
    12:35
  • Service Order for the Repair
    08:39
  • Task Lists
    08:36
  • Planned Costs
    06:00
  • Preview03:33
  • Service Execution
    08:13
  • List Reports
    06:04
  • Actual Costs
    13:29
  • Outbound Delivery
    07:59
  • Billing
    16:44
  • Behind the scenes - Requirements type and Resource Related Billing
    17:12
  • Section 4 Quiz
    4 questions

  • Intro
    03:54
  • Preview02:44
  • Create Installation Material
    06:40
  • Add Material
    03:31
  • Requirements Type options
    05:40
  • Config new requirements type and class
    09:05
  • New Requirements type
    06:18
  • Config default of the requirements type
    03:37
  • Preview03:23
  • Creating the work center
    10:30
  • Creating the task list
    07:08
  • Assign task list to service product
    02:01
  • Create sales order
    04:27
  • Deliver and Bill (and Serial Number too)
    19:53
  • Equipment Records
    03:55
  • Add Equipment to Service Order
    10:01
  • Update Service order
    02:30
  • Time Confirmation
    05:20
  • Equipment History
    02:47
  • Serialization Profile Configuration
    04:49
  • Create a Service Notification
    14:32
  • Object Info
    02:50
  • Create Service Order from Notification
    11:49
  • Final quiz
    4 questions

  • Additional Resources
    00:16
  • Summary
    01:48

Instructor

John von Aspen
SAP Architect
John von Aspen
  • 4.1 Instructor Rating
  • 811 Reviews
  • 2,881 Students
  • 4 Courses

As an Architect level SAP Consultant, I have been working with SAP products and projects for over twenty years. I started my career with SAP America where I served for ten years and I've had my own SAP consulting business for the past fourteen years where I help my clients implement the optimal SAP solution for their needs.   

My focus areas within SAP are Sales and Distribution (SD), Customer Service (CS / SM), Enterprise Asset Management (EAM / PM), E-Commerce (CRM), and Credit Card Processing. 

Additionally, I am the author of "First Steps in SAP® S/4HANA Sales and Distribution (SD)" available on Amazon.

I hope I can pass on some of the hard-won experience I have gathered along the way!

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