SAP Customer Master Usage for Order-to-Cash Processes
What you'll learn
- Understand and Map a customer master, both in a business process as well as the SAP ECC Customer Master
- Access, Navigate, and find any customer data in SAP
- Create, Change & Display Customer Master data in SAP ECC
- Differentiate between the different Customer Master Account Groups
- Manage the customer master in SAP for Order-to-Cash processing
- Students will be able to analyze and make recomendations on Customer Master usage for optimizing the order-to-cash process
- Troubleshoot Customer Master changes, incomplete data and more
- Use the data model that supports the Customer Master for advanced analysis
- Access, Navigate & Set up the Customer Hierarchy
- Become a leader on SAP ECC projects involving the customer master
- Students will be ready to go on to advanced topics like Customer Master Configuration, Customization, Integration & Advanced Analysis
Requirements
- This course is intended for anyone looking to learn more about SAP order-to-cash processes
- Some general understanding about business software is helpful, as well as a general understanding of what a customer is
Description
Upon completing this course,
students will have a strong understanding of managing customer data using the SAP customer master application.
This includes:
Understanding how an optimized customer master supports an optimized order-to-cash process, as well as related business processes,
Accessing & navigating the many screens and fields in the SAP ECC Customer Master,
Understanding where the data comes from and how it's used in the order-to-cash process,
Displaying, creating, changing field data and easily tracking changes in the customer master,
Business partner setup and usage,
Differences between the General Data, Sales Data & Company Code Data,
Customer Master reporting & analysis,
How to troubleshooting issues such as errors and missing data
Many other related topics
Students will also gain good skills at:
Mapping customer data, which is critical for topics like engaging in a new SAP project or new business unit rollout.
Implementing a customer management business within large and complex organizations.
Recognizing different customers types and how to differentiate the process needed for each.
How to design an optimal customer master for order-to-cash integration that is accurate and can be managed efficiently.
How to understand options for fields related to configuration and how to work with technical personnel to implement changes.
Looking forward to seeing you in the course!
Who this course is for:
- Anyone interested in learning more about Customer Management and how it relates to the order-to-cash process
- Specifically anyone interested in really understanding how to perform the customer management process in SAP and how it integrates so well and completely with the order-to-cash process
- Business Users, IT staff, Consultants & Students looking to learn about SAP, Customer Master Usage, and Order-to-Cash processes
Instructor
- 4.2 Instructor Rating
- 177 Reviews
- 937 Students
- 5 Courses
Over 18 years of experience implementing SAP software solutions in the Order-to-Cash (OTC/O2C) area.
Devon currently resides in the Dallas-Fort Worth, TX area and works for ERPROVEN, a company providing SAP software solution support.
His relevant experience includes:
- Project experience designing and customizing solutions for customers through all project phases, for clients across North and South America, EMEA, and APAC regions,
- My experience with SAP modules includes SD, MM, PP, & FI, from versions 2.2 all the through the current version on 6.0
- Additional SAP experience with CRM & APO,
- Industry solution experience with AFS, IS-Retail,
- My background is primarily Functional Consulting, although I've done a little, Technical work as well and I enjoy debugging and troubleshooting solution issues.
- My training experience includes 1-on-1 Business User & IT Training, providing hands on workshops, supporting pre-sales & post-sales, providing webinars, and classroom training as well.
- I've worked in a diverse set of industries, including: Consumer Products, Retail, Pharma, High-Tech, Manufacturing, and Textiles.
As a consultant, I can also say that this work is really all about helping people solve their issues and achieve success implementing new ideas. I'm passionate about SAP software and very much looking forward to helping as many people as I can learn about SAP.
All the best!
Devon