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Understand SAP CRM 7.2 in SAP Netweaver for Businesses
81 students
What you'll learn
- Learn SAP CRM 7.2 Web Client user interface
- Understand how to use navigation within the Web Client User Interface
- Personalization of the Web Client User Interface
- Learn how to create and launch a campaign as a Marketing Professional
- Understand how to work as an Interaction Center (IC) Agent
- Create various sales transactions as a Sales Professional
- Learn how to create & distribute lead as the Channel Manager
- Create a new customer segment & target groups as a Marketing Professional
- Learn how to create & assign an employee to a position within an organizational unit as a Service Parts Management
Explore related topics
Course content
8 sections • 15 lectures • 2h 52m total length
Requirements
- Internet Explorer is browser of choice but Firefox can also work
- Allow the browser to have pop-ups (should be enabled)
- Have Flash installed but now due to Adobe Flash end of life, SAP CRM is not displaying graphs
- No prior knowledge is required
Description
This course is designed on the concept of SAP CRM 7.2 by SAP S/4 HANA system in SAP Netweaver. This course will benefit any person who wants to work in any SAP CRM business role whether it a marketing professional who wants to create campaigns and customer segments or a sales professional who wants to create sales transactions or an agent who works in an interaction center and solves customers complains and problems or a channel manager who create leads. Besides this, it will also cover the basic navigation and personalization of the SAP CRM system.
If you want to start your career in a company that runs SAP Customer Relationship Management, then this course will benefit you in learning the roles performed by different business partners. By the end of this course, you will be confident enough to perform a job in any SAP CRM role.
In SAP CRM, I will teach you different business roles. Throughout the whole course, my intention is to clear your concepts about each role in the best possible way. Although, I have covered all major roles but if you need any further help, please feel free to message me and I will try my best to update you with information.
*Disclaimer*
SAP is a registered trademark of SAP AG in Germany and many other countries. Neither Udemy nor I am authorized to provide SAP Access. SAP Netweaver URL access can be provided to you if you purchase a license or work under a company that is a SAP client.
Who this course is for:
- Anyone who wants to learn SAP CRM
- SAP consultants, End Users, Students & Experienced Users
- Anyone who wants to start their career as a SAP CRM Marketing Pro, Sales Pro, Interaction Center Agent, Channel Manager or Administrator