SAP CRM 7.0 CR100

Learn a comprehensive overview of SAP CRM 7.0, including logging in, navigating the client, customizing settings, managing business partners, products, transactions, and CRM integration with back-end systems.

Explore how SAP CRM 7.0 CR100 handles account management by detailing business partners, customer types (individual, corporate, group, internal), roles, relationships, life cycle, and hierarchies with ERP integration.

Explore the organizational model in CRM, including org units and attributes. Understand how determination rules map org data to transactions for sales and service.

Define product types, including intellectual property and financing, and describe products with category hierarchies. Create products by category, assign attributes, and transfer data via crm middleware using material adapter.

Explore how SAP CRM 7.0 CR100 handles transaction processing by structuring transactions into header and item data, with optional skiddoo lines, and manage categories, blocking, ATP, and pricing relevance.

Explore how activities act as lighter transactions in CRM, including appointments, interactions, emails, and tasks, with categories, copy for follow-ups, surveys, and calendars.

Understand how SAP CRM partner processing automatically determines business partners in transactions using partner determination procedures, functions, and access sequences, including contact persons, ship-to, bill-to, and payer roles.

Discover how action engines drive automatic processes, forms, and activities through action files tied to transaction types and item categories within a post processing framework.

Learn pricing fundamentals in SAP CRM 7.0, covering pricing procedures, conditions, and maintenance, along with the CRM web client UI for consistent pricing across Europe.

Understand how CRM middleware connects the CRM system with external systems through adapters, synchronization, and messaging. See how the admin console and data integrity manager ensure data exchange quality.

Explore how CRM billing combines service orders and sales items into invoices, links to financial accounting, supports billing plans, units, and contracts, and handles input, processing, and output to accounting.