
Explore how cloud features deliver cost efficiency, affordability, scalability, and flexible subscriptions; enable social media integration, collaboration, mobility, omnichannel consistency, and actionable insights for data driven CRM success.
Explore the SAP C4C cloud user interface with the left navigation, work centers, object work lists, quick view, and thing inspector tabs, plus fast type search, sorting, filtering, and exports.
Configure SAP cloud for customer via the business configuration work center to set project scope, select countries, and define scoping elements including sales, activity, and territory management.
C4C defines three user types—business, technical, and support—covering interactive logins with password policies, non-interactive integrations, and incident access via a cloud access tool.
Create a new employee, assign a business role with specific work center views, and propagate access to the user while managing activation status and segregation of duties.
Organize queries in sap c4c by saving custom views like Denver accounts, using advanced filters, and managing defaults, disabling, and adaptation mode options.
Explore how C4C embeds analytics for reporting, KPIs, and dashboards; empower business users to create insights, share via email, or export to Excel, without a separate bw layer.
Explore how to visualize data using reports in business analytics, leveraging data sources, key figures, KPIs, and access restrictions to tailor views for specific business roles.
Learn to create a report in SAP C4C using guided navigation, selecting a standard data source for tickets and interactions, choosing key figures and characteristics, and configuring variables.
Explore data workbench in C4C to export, update in bulk, and import data via csv or excel, using monitor and upsert for standard and custom objects.
What makes this SAP C4C course unique?
In this course, I'll take you through a learning journey from somone who has never worked in SAP C4C to someone who is equipped to work in a C4C project in the functional capacity. The short and to-the point lectures in this course range from starting to know basic navigation and features in C4C, setting up your SAP C4C tenant, the base configuration and all the important concepts including usability and productivity features, business configuration, master data setup, user and access management, workflows, data workbench, business analytics and lifecycle management. This course has both theoretical units for basic understand, but mostly demo units for a practical understanding of the functionalities in SAP C4C on the tenant. I must mention that throughout this course, I've also shared my experiences of business requirements that I have come across and how C4C functionalities have met those requirements. And that is really important to know for a real understanding of C4C and especially, if you are going into a C4C job interview.
How will you benefit from the course?
By the end of the course, you will be ready to serve a role as a C4C Functional consultant diversifying from your current skill and cracking your C4C interview. Don't forget - Interviewers are not looking at just people who are willing to learn new things but looking at people who've already acted, and spent efforts learning C4C even without any project experience. I've taken 100s of technical interviews myself and I know why I'm so particular about this fact.
Is the system access included?
This is a self-paced online course with lifetime access to training lectures, demos and other resources. The system access does not come along with this course, however, I have helped many students who reach out to me via social networks like LinkedIn with the access. And since access is user license based, it comes at a separate cost and is NOT included in the course.
Can I learn C4C without system access?
The answer is obvious. Unless you're purchasing the course only for a high level overview of the C4C as a product, I would strongly suggest that you complement your learning on a system with some hands on to make the best use of this course. You may choose to buy system access only after completing 50% of the course, if not at the beginning, but it is recommended that you spend time practicing at least the basic configuration on an actual system rather than just watching and learning.
Know your Instructor
Hi, my name is Sahil Arora and I'm very excited to have published this course to help you with your learning journey. I've 14+ years of experience in SAP CRM and SAP C4C implementations. I made my move from SAP CRM to SAP C4C not by waiting for a project opportunity, but first my proactively learning C4C on my own and then earning that project or job opportunity. I've never been willing to risk spending 1000s of bucks and I just haven't found it worth spending that much. Well, I wish I had this course to Fastrack my move and avoid some struggles in a very affordable way. I've also expanded my learning by coaching and guiding many consultants without any formal course. And I've always thought how could I impact more learners and importantly, in an affordable way, without spending my time with each one of them again and again. And this is the course in an online format that solves that problem.
I've also already received a great feedback about this course so far. And I plan to keep adding more lectures for either an even better understanding of C4C or to expand the knowledge areas within C4C depending upon which topics need more focus and detailing. But I'm so happy that I've made a great impact already.
So, what are you waiting for? ACT by enrolling NOW. That first step of enrollment is the MOST IMPORTANT step.