AI + Salesforce System Administration Certification Course

Explore Salesforce as a cloud computing vendor, its origins as software on rentals since 1999, and its rise to a top it firm with world-class crm solutions and services.

Explore Salesforce’s cloud ecosystem, from marketing, sales, service, collaboration, to IoT clouds, Einstein analytics, and artificial intelligence, plus force.com and Heroku enable SaaS and PaaS.

Explore the Salesforce platform as the cloud for building enterprise applications. See how it unifies 10 technologies into one solution and apply a 15-step approach to turn ideas into apps.

Explore how Salesforce enables enterprise applications by building CRM, business, and integrated solutions that automate processes and connect systems to run marketing, sales, and service more efficiently.

Discover how the Salesforce platform unifies technologies—from an operating system and database to a proprietary language, a rich user interface, extract, transform and load, business intelligence, and artificial intelligence.

Explore Salesforce's 15 step approach to building enterprise apps—from requirements gathering and drag-and-drop modeling to validation, UI configuration, Apex programming, automation, and deployment for end-to-end transactions.

Explore how Salesforce uses seasonal major releases—winter, spring, summer—and how editions determine feature access, from essential to unlimited, plus the role of developer edition and app exchange.

discover how production and sandbox environments work in Salesforce, using four sandboxes—developer, developer pro, partial copy, and full copy—for development, testing, and deployment to production under a system administrator.

Explore Salesforce job profiles across sandbox and production, including configuration, development, testing, and integration, with production sys admins and consultant roles in Sales Cloud and Marketing Cloud—3.4 million jobs.

Explore cloud computing architecture through multitenant environments and learn how Salesforce applies the model–view–controller pattern to organize applications on its platform.

Master basic Salesforce vocabulary, including apps, tabs, sobjects, fields, data, records, profiles, and users, and learn how permissions shape access.

Register a free Salesforce account at developer.salesforce.com/sign_up, using a valid email and unique username, then verify by email and set a password before accessing Lightning or Classic.

Log into Salesforce using username and password, optionally with OTP, and compare classic and lightning interfaces while navigating home, admin, build, deploy, monitor, apps, and setup.

Navigate between classic and lightning, then create a custom Salesforce app by configuring tabs, branding, and the system administrator profile across a five-step process, saving and reviewing in apps hub.

Learn how to create a custom sObject in Salesforce, define labels and API name, add an auto-number field for student registration numbers, and explore the object page.

Create a tab mapped to a single object, set color and icons, and configure profile visibility. Understand apps host tabs and a tab can appear in multiple apps.

Create custom fields in Salesforce by selecting an object, choosing a field type, and configuring label, API name, and security permissions for the sys admin profile.

Learn to create data and records in Salesforce, including student records, editing, deleting, cloning, and undeleting, with navigation through apps and environments in the classic interface.

Explore the interdependencies between apps, tabs, objects, fields, and profiles in Salesforce. Learn how the creation sequence and prompts—such as the home tab and default profiles—shape setup.

Explore the sequence and interdependencies of creating Salesforce components—app, S object, tab, and fields—and how prerequisites determine order and fields drive records.

Create and customize Lightning apps, edit app details and description, view and navigate the Lightning single-page experience, and explore the object manager and tabs.

Learn to create sObjects in Lightning via object manager, custom object, and schema builder, including spreadsheet import, field setup, API names, labels, and tabs.

Create and configure custom object tabs in Lightning, assign visibility by profile, and include them in apps across Classic and Lightning interfaces.

Master CRUD operations on employee data in Salesforce across lightning and classic interfaces, including creating, editing, deleting records in Salesforce objects and fields, and using the recycle bin and undelete.

Identify a client's business to define a Salesforce application, then derive core objects from key entities, using industry examples like hospital, banking, rental, reservation, delivery, and training management systems.

Identify apps and objects by focusing on business needs, then define fields through transactions and data requirements, mapping fields as object properties for precise system design.

Map the banking management system's core objects—account, customer, branch, employee, infrastructure—and identify fields for transactions like opening accounts, deposits, and withdrawals by cheque.

Apply design principles to build a rental management system in Salesforce, identifying core objects: tenant, property, agreement, payment, infrastructure, and statement, and mapping fields for search, rental agreements, and payments.

Design a reservation management system for cab services that models customers, vehicles, staff, a booking pass, destinations, and diverse payment options, emphasizing customer transactions and search-driven booking flows.

Design and analyze a delivery management system that models customers, products, locations, and delivery vehicles, enabling restaurant search, cart, payment options, and delivery status while applying enterprise design principles.