This course contains everything you required to clear the Salesforce Certified Service Cloud Consultant Certification.
This course has an explanation of all the concepts in the video format so, you just have to sit back and listen. Also contains an explanation of 24 questions.
Post completing the course for the practice there is two practice test. (123 Questions) So, a total of 147 questions in this course.
The real magic of this course is a detailed explanation of each question of the practice test and its answer.
The last point is... If not 100 % then at least 80-90 % of exam questions will be from this course... for sure...
On top of it, will guide for the exact process which can provide a guide to waive off 100 USD on your certification cost. Without any conditions.
Also, an exact process through which you can waive off 200 USD. (Entire cost of certification). Few conditions applied.
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Each of the 2 practice tests in this set provides an entire exam’s worth of questions, enabling you to confirm your mastery of the topics and providing you with the confidence you’ll need to take the exam.
The tests in this set are timed, so you’ll know when you’re taking more time than the official test allows, and at the end of the test, you’ll receive a personal breakdown of the questions you answered correctly and incorrectly (DETAILED EXPLANATIONS) to improve your knowledge and make you more prepared to pass the actual exam.
This Course covers EVERYTHING you need to pass the exam on your first try!
I highly recommend reading the explanations provided after each practice test, not only for the correct choices but also for the incorrect ones.
This will help improve your understanding of this feature-rich platform and increase your exam score dramatically.
By paying attention to this course and repeating all the tests until you get 90% or more on each one, you should be able to ace the real exam with confidence.
The Salesforce Service Cloud Consultant exam measures a candidate’s knowledge and skills related to the following objectives.
Industry Knowledge: 10%
Implementation Strategies: 15%
Service Cloud Solution Design: 16%
Knowledge Management: 9%
Interaction Channels: 10%
Case Management: 15%
Contact Center Analytics: 5%
Integration and Data Management: 5%
Service Console: 15%