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Messaging for In app and Web/Enhanced web chat salesforce
Rating: 4.1 out of 5(4 ratings)
24 students

Messaging for In app and Web/Enhanced web chat salesforce

Salesforce Admin, Messaging for Web/Enhanced Web chat , Messaging for In App
Created byChirag M
Last updated 12/2025
English
English [Auto],

What you'll learn

  • You be clearly define the advantage of using Messaging for Web.
  • You be clearly define the advantagef using Messaging for In App.
  • Pros of Using Messaging for Web.
  • Comparison between Messaging for In app and web (MIAW) and Live Agent.
  • Messaging for web Overview.
  • Messaging for In App Overview.
  • Licenses for Salesforce Messaging for in App and Web.
  • Understand the Model architecture of Messaging for in App and Web.
  • Behavior of Pre-chat form with Messaging for web (Hands On).
  • Customize Prechat Form (Hands On).
  • Lightning web component with Messaging for Web.
  • How to use Multiple language in Messaging In App and Web.
  • Messaging for In App and Web API.
  • Implementation of Messaging for In App and Web API using Postman.
  • Agentforce with Messaging for Web.
  • Fundamentals of Agentforce.
  • Pre-requisite for Service Agentforce(Messaging for In App and Web).
  • Types of Agentforce(AI Agent) with use case.
  • Agentforce API.
  • Prompt Engineering, Prompt template and Prompt builder with Agentforce force .
  • Understanding Prompt Templates.
  • Understanding Different Prompt templates.
  • Difference between Agentforce and Einstein bot.
  • Understanding Topic , Classification, Instruction and Agent Action In Agentforce.
  • Best Practice for Prompt Templates.
  • Building Prompt Templates in Prompt builder for Agentforce(AI Agent) Actions.
  • Implemention of Service Agentforce.
  • Implementation of Employee Agentforce.
  • Context Variable in Agentforce.
  • Building Agent Action using Flow, Apex and Prompt.
  • Understanding of Agentforce Data Library.
  • Types of Agentforce Data library and Implementation.
  • Role of Data Cloud in Agentforce.
  • Learn fundamentals of Data Cloud.
  • Types of Search In Data Cloud.
  • Required permissions for configuring and maintaining Salesforce Agentforce.
  • Understanding the importance and key concepts of RAG ( Retrieval-Augmented Generation ).
  • Implementation RAG ( Retrieval-Augmented Generation ) in Agentforce.
  • Working With Unstructured Data in Agentforce Agent.
  • Learn how to use Query Editor in Data CLoud.
  • Use case of Service , Sales , Field Service and Marketing Aentforce.
  • Agentforce Integration with Slack.
  • SFDX Development on agentforce.
  • Deployment of Agentforce from sandbox to production org.

Course content

8 sections • 19 lectures • 2h 38m total length

  • Introduction2:31

    Explore messaging for in-app and web, including asynchronous features, pre-chat forms, push notifications, and the messaging component, as Salesforce retires live agent on Feb 14, 2026.

  • Overview of Service Cloud9:24

    Explore service cloud offerings such as case management, omni-channel routing, knowledge management, experience cloud, and AI features, then learn messaging, live chat, and multi-channel support.

Requirements

  • No Programing experience is needed. you will learn everything that you need to know.

Description

In this course, you will develop a strong foundation in the fundamentals of messaging for both in-app and web platforms. Whether you're looking to integrate messaging features into a mobile application or a website, this course will guide you through the key concepts and tools necessary to create seamless and effective communication systems.

We’ll start with an introduction to the core principles of messaging, covering topics like user experience, message flow, and the different types of messages you can implement. As you progress, you’ll learn how to design messaging features that are both intuitive and efficient, ensuring that your users can communicate effortlessly.

This course provides a comprehensive overview, offering practical insights into the technical aspects of integrating messaging systems and understanding their role in modern applications. By the end of the course, you’ll be equipped with the essential knowledge and skills to implement messaging functionalities in various contexts, allowing you to enhance user engagement and improve the overall experience. Whether you're a developer, designer, or product manager, this course will empower you to harness the full potential of messaging features for in-app and web communication.


I Hope you get to learn something new in this course that will help in your carrier.

Who this course is for:

  • Salesforce developer who wants to learn about New MIAW functionality.
  • This Course is for serious learner who wants to improve their skill on Prompt builder , AI Agent and Agentforce.

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