Salesforce Field Service Lightning Consultant Practice Tests

About Salesforce Certified Field Service Lightning Consultant Exam

Read on for details about the Salesforce Field Service Consultant exam.

• Content: 60 multiple-choice/multiple-select questions and up to 5 unscored questions*

• Time allotted to complete the exam: 105 minutes (time allows for unscored questions)

• Passing score: 63%

• Registration fee: USD 200, plus applicable taxes as required per local law

• Retake fee: USD 100, plus applicable taxes as required per local law

• Delivery options: Proctored exam delivered onsite at a testing center or in an online testing environment.

• References: No hard-copy or online materials may be referenced during the exam.

• Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential

Exam Outline

The Salesforce Field Service Consultant exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below.

Managing Resources: 16%

• Set up and manage crews.

• Determine how and when to set up different resource types.

• Given a scenario, recommend the appropriate Service Territories and their Members.

• Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.

• Demonstrate how to use skills, skill levels, and time-based skills.

• Show how to use operating hours for service resources, accounts, work orders, and booking appointments.

• Distinguish between field service license types and when to deploy them.

Managing Work Orders: 23%

• Configure Work Order processes, parameters, and Work Types.

• Given a scenario, choose the appropriate Resource Preferences.

• Apply Products Required to a Work Order.

• Analyze how and when to use Work Order Line Items.

• Illustrate how to configure Work Order Milestones.

• Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.

Managing Scheduling and Optimization: 28%

• Understand different field service settings for SFS Administrator.

• Given a scenario, choose the appropriate action to manage a Service Appointment.

• Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.

• Decide on the appropriate Schedule Policy to achieve the business requirements.

• Given a scenario, determine the appropriate option to execute Complex Work in SFS.

• Explain the difference between a multi-day Service Appointment and a standard Service Appointment.

• Outline the differences between aerial versus street-level routing.

• Given a scenario, determine the appropriate dispatch strategy for an organization.

• Compare different filtering options for the Dispatcher Console.

• Explain how to set up optimization.

• Given a scenario, decide the appropriate type of scheduling service to use.

• Given a scenario, decide the appropriate type of optimization service to use.

• Understand the usage of Salesforce Field Service for Date Time tracking fields.

Configuring Mobility: 10%

• Assess the requirements and tools needed to execute a customer sign-off process.

• Given a scenario, configure the Field Service app to support key business processes.

• Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.

• Understand the available SFS Mobile settings.

Managing Inventory: 8%

• Given business requirements, distinguish the appropriate price book model for products consumed.

• Given business requirements, justify which define the applicable inventory model.

• Explain the Return Order object model and process.

Managing Assets: 5%

• Apply procedural concepts to maintain and update assets and asset relationships.

Configuring Maintenance Plans: 5%

• Given a scenario, recommend the appropriate maintenance plan.

Permissions and Sharing: 5%

• Understand use cases for different types of SFS permission sets.

• Explain how scheduled Service Appointments are shared with service resources.

• Understand the differences between user territories and service territories.