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Salesforce Experience Cloud - Zero to Hero
Rating: 4.4 out of 5(7 ratings)
51 students

Salesforce Experience Cloud - Zero to Hero

Build Salesforce Experience Cloud portals: Experience Builder, sharing sets, guest user access & branding
Created byHimanshu Maheshwari
Last updated 1/2024
English
English [Auto],

What you'll learn

  • Create Communities using templates and publish them
  • Personalise portals and sites to adhere to specific audiences
  • Configure pages, components, themes using audience variations
  • Understand each and every setting used to configure Salesforce Communities
  • A sample project to understand requirements and how to set them up in Salesforce
  • The connect between Salesforce and Digital Experiences
  • Licenses & Personas involved in using Digital Experiences

Course content

4 sections • 11 lectures • 2h 41m total length

  • Introduction to Experience Cloud5:07

    Explore how experience cloud enables branded communities for customers, partners, and vendors, covering prerequisites, licenses, templates, branding, architecture, and building communities from scratch.

  • Use Cases - Examples1:10

    Explore use cases for experience cloud, from knowledge bases and support portals to alumni cooperation, employee onboarding, and branded e-commerce portals that connect customers with the right products.

  • BTS - Behind the Scenes in Experience Cloud1:26

    Discover the architecture of Experience Cloud, where data flows from the Salesforce org to the Community Cloud, with multiple portals for different profiles and all data stored on Salesforce.

  • Licenses in Communities5:55

    Explore customer and partner licenses in Experience Cloud, including customer community, customer community plus, and partner community licenses, plus login-based options, and learn how access, objects, and pricing differ.

Requirements

  • Although precise technical requirements will be avoided, having some Salesforce Administrator expertise will be beneficial.
  • Before sitting for the Salesforce Certified Community Cloud Consultant Exam, you must first be a Salesforce Certified Administrator if you want to be certified.

Description

By the end of this course, you'll have a better understanding of how to use Experience Cloud to create a distinctive experience for your Salesforce org's clients, partners, and staff members.

The course will lead you through community-provided audience targeting, personalisation, and declarative-driven features

We cover key aspects of audience targeting, custom branding sets, page variations, community templates, licensing, sharing & security, external user access, community templates, and then we also move on to some specific Service Cloud implementation features.


We also talk about how Salesforce shares data with Communities, and why are communities important for clients.

We talk about licensing cost and different licenses available for users to choose from.

We talk about which templates to use and what are the ones available to choose from.

We discuss every single setting in the Administration section of the Community.

We understand Community Workspaces, Community Design, Community Building techniques.

We talk about CMS Connect and its uses in Salesforce


This course overall will help you understand how to setup communities and give you a good idea of Community/Experience Cloud implementation. Once you complete this course, I can ascertain that you will be able to start on Experience Cloud implementation projects easily and won't face any difficulties understanding what setting to look for.

Also, this course will install in you the confidence to sit for the Experience Cloud Consultant certification exam.


Who this course is for:

  • Anyone with Salesforce Admin experience wanting to explore another domain
  • Anyone who needs experience cloud expertise to start on projects
  • Anyone who wants to build communities for customers from scratch
  • Anyone who wants to understand what goes behind setting up a community in Salesforce

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