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Salesforce Community Experience Cloud for Beginners
Rating: 4.0 out of 5(24 ratings)
145 students
Created byYashad Tayal
Last updated 11/2023
English

What you'll learn

  • Launching Experience cloud sites
  • How to setup lightning Community sites in salesforce
  • Experience Builder
  • Site knowledge articles and topics
  • Community License Types
  • Site templates
  • Themes in Experience Cloud sites
  • Setup Dashboard for site
  • Page variations
  • Reputation setup
  • Experience cloud workspace
  • Audience Targeting
  • Standard & Object Pages
  • Site Navigation

Course content

7 sections36 lectures2h 21m total length
  • Introduction2:37

    Learn the basics of Salesforce Experience Cloud, set up and brand community sites, configure basic components, publish knowledge articles, and drive engagement with audience targeting and leaderboards.

  • What is community Cloud?2:14

    Discover how Salesforce Experience Cloud creates customer portals with no integrations, surfaces Salesforce data and cases on your site, and lets admins tailor sites for support, HR, and partner collaboration.

  • Sign up3:01

    sign up and create your own salesforce org by completing the form, verifying your account, and setting a password; access the setup page, app launcher, and Lightning Experience.

  • Experience cloud licenses5:42

    Explore experience cloud licenses, including customer community and partner community and external apps, and how they grant access to knowledge articles, accounts, and opportunities, with channel partners for collaboration.

  • Quiz

Requirements

  • Salesforce Administrator

Description

Introducing the Salesforce Community Experience Cloud

Experience Cloud sites are a great way to share information and collaborate with people who are key to your business processes, such as customers, partners, or employees. Whether you call it a portal, a help forum, a support community, or something else, an Experience Cloud site is a great place to connect with the important people in your life in a new way.

Using Salesforce Experience cloud's easy point-and-click tools you can create branded collaboration spaces.


The course will take you through various basic concepts and possible scenarios to teach you how to create an experience community site from scratch through simple point and click method. The course is for absolute beginners who are looking to expand their knowledge and start their experience cloud journey.


After completing this course, you'll be able to:

  • Understand Experience cloud and community sites

  • Understand types of site portals

  • Experience cloud licenses

  • Create Experience cloud Site

  • Customize Experience Cloud community site

  • Use various components in Experience Cloud site builder

  • Administer Experience Cloud Community sites

  • Create knowledge articles and add them on Experience Cloud sites

  • Experience Cloud Site page customizations

  • Page Variations and Target Audience


The course is made very concisely keeping in mind that all the basic information regarding salesforce Experience community cloud is covered. The course Salesforce Community Experience Cloud: Getting Started will help in creating sites on the Salesforce platform. This course is not a power-point presentation but a complete hands -on so you can learn by doing. Feel free to connect with me if you have any queries.


Happy Learning!!

Who this course is for:

  • Anyone who wants to learn & build sites using Salesforce experience cloud