Salesforce Communications Cloud Accredited Professional Prep

About the Salesforce Communications Cloud Accredited Professional Credential

The Salesforce Communications Cloud Accredited Professional credential showcases your ability to design, plan, and deliver innovative business solutions that drive measurable value for the communications industry. This sought-after certification demonstrates your expertise across Salesforce’s powerful ecosystem, including OmniStudio, Industries CPQ (EPC), Industries Order Management, Contract Lifecycle Management (CLM), Document Generation, Digital Commerce, Sales Cloud, and the Salesforce Platform.

By earning this credential, you validate your skills in creating scalable solutions that transform customer experiences, optimize business processes, and deliver strategic outcomes for telecom and media organizations worldwide.

Who Should Take This Exam?

This credential is designed for Salesforce Partners and professionals with access to Partner Learning Camp and the Partner Community. It’s ideal for individuals with 2–4 years of Salesforce experience in communications industry solutions, including:

• Translating complex business needs into high-value, customer-centric solutions.

• Leading requirements workshops and identifying critical system integrations.

• Advising customers on best practices, solution architecture, and success metrics.

• Supporting implementation teams and ensuring successful project delivery.

Exam Overview

• Format: 55 multiple-choice/multiple-select questions

• Duration: 90 minutes

• Passing Score: 55%

• Version: Based on Summer ’24 release

• Cost: USD 150 (plus applicable taxes)

• Retake Fee: USD 150 (plus applicable taxes)

• Delivery: Online proctored or onsite at a testing center

• Resources: Closed-book exam (no external materials allowed)

• Prerequisites: None required

Exam Outline

The Communications Cloud Accredited Professional exam measures a candidate’s knowledge and skills related to the following objectives.

Discovery: 24%

• Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.

• Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.

• Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.

• Given a customer scenario, map and document the business process, personas, and requirements.

• Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.

• Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.

Planning and Design: 60%

• Given processes / requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog

• Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.

• Given a set of order fulfillment requirements, design orchestration flows that align to architectural guidelines and best practices.

• Given a set of order capture/quoting requirements, design quoting and order capture flows that align to architectural guidelines.

• Given a set of business data requirements, create a scalable and extensible migration strategy to ensure data quality and a seamless migration.

• Given a set of user stories, identify the priority, dependency and size for each story to align them to respective sprints.

• Given a set of asset management requirements, design the asset management and MACD flows.

Delivery: 16%

• Based on the final design for a given project, determine what can be implemented OOTB vs needing customization work.

• Based on the final design for a project, determine how to deliver/implement the architecture, catalog, order capture/management components.

• Create a data migration strategy considering the legacy and to-be system landscape.