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Welcome to the ultimate Salesforce Communications Cloud Accredited Practice Tests, designed not just to help you pass the exam—but to make sure you own it.


About this certification

The Communications Cloud Accredited Professional is designed for individuals who discover, design, plan, and deliver business value to customers through Communications Cloud. Knowledge across Salesforce products is required. This exam is for those who want to demonstrate skills and knowledge in creating solutions that generate strategic business value.

Exam details

• Content: 55 multiple-choice/multiple-select questions

• Time allotted to complete the exam: 90 minutes

• Passing score: 55%

• Registration fee: USD 150, plus applicable taxes as required per local law.

• Retake fee: USD 150, plus applicable taxes as required per local law.

• Prerequisite: None

Exam Outline

The Communications Cloud Accredited Professional exam measures a candidate’s knowledge and skills related to the following objectives.

         Discovery: 24%

• Given a description of a customer’s IT ecosystem, use architectural guiding principles to assess the current architecture.

• Given a customer’s business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.

• Given a list of a customer’s vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.

• Given a customer scenario, map and document the business process, personas, and requirements.

• Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.

• Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.

  
  
  Planning and Design: 60%

  
  

• Given processes / requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog

• Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.

• Given a set of order fulfillment requirements, design orchestration flows that align to architectural guidelines and best practices.

• Given a set of order capture/quoting requirements, design quoting and order capture flows that align to architectural guidelines.

• Given a set of business data requirements, create a scalable and extensible migration strategy to ensure data quality and a seamless migration.

• Given a set of user stories, identify the priority, dependency and size for each story to align them to respective sprints.

• Given a set of asset management requirements, design the asset management and MACD flows.

Delivery: 16%

• Based on the final design for a given project, determine what can be implemented OOTB vs needing customization work.

• Based on the final design for a project, determine how to deliver/implement the architecture, catalog, order capture/management components.

• Create a data migration strategy considering the legacy and to-be system landscape.

  
  

  
  

  Technical Learning Journey Steps:

  
  

  • 1 : Get to Know Omnistudio & Build Guided Experiences with OmniStudio

  • 2: Communications Cloud Curriculum

  • 3: Build CPQ Solutions for Industries

  • 4: Get to Know Enterprise Sales Management (ESM)

  • 5: Industries Order Management: Manage and Fulfill Orders

  • 6: Industries Digital Commerce

  • 7: Enterprise Product Catalog (EPC)

  • 8: Contract Life-Cycle Management (CLM) & Document Generation