Salesforce Certified Platform User Experience Designer

About the Salesforce Platform User Experience Designer Exam

The Salesforce Certified User Experience (UX) Designer Exam is for professionals who want to design effective and user-friendly solutions on the Salesforce Platform. Candidates should have a solid understanding of UX principles, know how to apply human-centered design, and be able to deliver solutions using Salesforce features.

Who Should Take This Exam

Candidates are encouraged to have:

• At least 6 months of hands-on experience in roles such as UX designer, administrator, engineer, facilitator, researcher, or stakeholder.

• 3–6 months of experience applying UX design concepts within Salesforce.

This certification is intended for those who want to demonstrate their ability to connect business needs with design strategies and Salesforce tools.

Skills Measured

The exam evaluates knowledge and skills in areas such as:

• Business and design requirement analysis

• Building and facilitating design strategies

• Salesforce personas and their processes

• Key design systems, mobile UX, and accessibility

• Applying human-centered and inclusive design practices

• Using declarative Salesforce features to improve user experience

• Applying branding and styling for adoption

• Planning testing, validation, and change management

• Leveraging Salesforce Lightning Design System (SLDS) for both standard and customized solutions

Exam Details

• Format: 60 multiple-choice questions + up to 5 unscored questions

• Time: 105 minutes

• Passing score: 65%

• Release version: Winter ’24

• Cost: $200 USD (plus applicable taxes)

• Retake fee: $100 USD (plus applicable taxes)

• Delivery: Proctored online or at a testing center

• Allowed materials: None

• Prerequisites: None

Purpose of the Exam Guide

This guide is designed to help you evaluate your readiness, understand exam objectives, and access recommended study resources. Salesforce advises combining hands-on experience, self-study, and training for the best chance of passing.

Exam Outline

The Salesforce Certified Platform User Experience Designer Exam measures a candidate’s knowledge and skills related to the following objectives. Candidates should have hands-on experience utilizing UX design concepts on the Salesforce Platform with knowledge and expertise in each of the areas below.

Discovery: 13%

• Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.

• Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.

• Describe key Salesforce UX personas and which processes they normally do.

• Given a scenario, describe how Salesforce can add value to user experiences.

UX Fundamentals: 16%

• Given a scenario, identify which UX method should be used to define a user experience.

• Describe the impact of corporate branding and styling.

• Describe key design principles and tools that define an accessible and engaging experience.

• Describe mobile UX design fundamentals.

Human-Centered Design: 12%

• Given a scenario, determine how to incorporate human-centered design into a customer solution.

• Explain the importance of inclusive design.

Declarative Design: 27%

• Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.

• Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.

• Given a scenario, describe declarative features that improve user efficiency over a series of steps.

• Given a scenario, determine which global Salesforce configuration to use for optimized user flow.

• Given a scenario, determine options for users to access onboarding, support, and learning.

• Given a scenario, describe how to apply branding to a solution.

Testing: 11%

• Given a scenario, plan methods for validating and testing a design with the end user.

• Describe testing techniques needed for optimal user experiences.

• Given a scenario, evaluate and manage design changes.

Salesforce Lightning Design System (SLDS): 21%

• Describe SLDS and its purpose.

• Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.

• Given a scenario, utilize SLDS to create new and customized component functionality.