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Welcome to the ultimate Salesforce Certified Platform Administrator II Practice Tests, designed not just to help you pass the exam—but to make sure you own it.


About this certification

The Salesforce Certified Platform Administrator II credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.

The exam covers the breadth of applications, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.

Exam details

Read on for details about the Salesforce Platform Administrator II exam.

• Content: 60 multiple-choice/multiple-select questions and up to five non-scored questions

• Time allotted to complete the exam: 105 minutes

• Passing score: 65%

• Version: Exam questions align to the Summer '22 release

• Registration fee: US$200 plus applicable taxes as required per local law

• Retake fee: $100 plus applicable taxes as required per local law

• Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment; Click here for information on scheduling an exam.

• References: No hard-copy or online materials may be referenced during the exam.

• Prerequisite: Salesforce Certified Platform Administrator credential

Exam Outline

The Salesforce Platform Administrator II exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.

         Security and Access: 20%

• Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).

• Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.

• Given a scenario, determine the implications of user authentication.

• Compare and contrast the capabilities of a complex business model (Person accounts, Account, Contacts, and Contact to multiple Accounts).
  
  
  Objects and Applications: 19%

  
  

• Given a scenario, determine the appropriate solution to enhance or extend objects (master-detail, lookup, junction object, related list, record type, Schema Builder, and Object Creator).

• Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications (App Manager, Lightning App Builder, Dynamic Forms, standard Lightning page components, Console, and Lightning page analyze button).

  
  

        Auditing and Monitoring: 10%

• Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).

• Explain how to ensure sensitive data is set up to support a business/legal/compliance use case in production and sandbox environments.

• Explain how to review and troubleshoot security settings including pending updates that may change system access.

          Cloud Applications: 11%

• Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes.

• Distinguish and understand the implications and capabilities of Forecasting and Territory Management.

• Explain how to create and maintain Salesforce Knowledge (article record types, data categories).

• Explain how to create and maintain service entitlements and entitlement processes.

• Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).

• Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.

      Data and Analytics Management: 13%

• Explain the tools and best practices for assessing, improving, and enriching data quality (data types, validation, managing duplicates, enriching, archiving).

• Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).

• Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce Platform (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).

• Given a scenario, identify the appropriate tools and methods for importing data into Salesforce (data import wizard, data loader, and external ID).

  
  
  Environment Management and Deployment: 7%

  
  

• Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged).

• Describe the capabilities and best practices for using change sets to move metadata between environments.

  
  

  
  Process Automation: 20%

• Given a complex scenario, determine the solution using the best tool or combination of tools to solve a business problem.

• Given a scenario, identify the appropriate tool or method for troubleshooting declarative automation.

• Given a scenario, explain the capabilities and limitations of each declarative automation tool.

• Understand the implications of the order of execution when using automation tools.