About the Salesforce Omnistudio Consultant Certification

The Salesforce Omnistudio Consultant certification is for professionals who design and build cloud applications using Omnistudio tools in real-world, customer-facing projects. Certified consultants are able to explain the purpose of these tools and design scalable solutions that meet business requirements while supporting long-term success.

Who This Certification Is For

This certification is perfect for professionals involved in digital transformation projects who want to show their ability to apply Omnistudio tools to business challenges. Candidates usually have at least 1 year of Salesforce experience and 2–5 years in roles such as:

• Business Analyst or Business Consultant

• Consultant or Senior Consultant

• Solution Architect

• Delivery Manager or Director

• Project, Product, or Program Manager

• UX Designer

What You’re Expected to Know

Successful candidates should be able to identify business needs and decide which Omnistudio tools to use in different situations. Key knowledge areas include:

• Understanding CRM business processes and Salesforce Sales, Service, and Experience Clouds.

• Working with Omnistudio and Business Rules Engine tools such as FlexCards, OmniScripts, Integration Procedures, Data Mappers, Expression Sets, and Decision Matrices.

• Applying best practices to gather requirements, design solutions, and plan implementations.

• Customizing and adapting UX/UI and prebuilt industry processes to meet customer needs.

Note: You don’t need coding or advanced developer skills for this certification. No experience with JavaScript, HTML, CSS, Apex, or Salesforce security setup is required.

Exam Details

• Format: 60 multiple-choice/multiple-select questions + up to 5 unscored questions

• Time Limit: 105 minutes

• Passing Score: 68%

• Release Version: Winter ’25

• Cost: $200 (plus taxes); retake fee $100

• Delivery: Online proctored or onsite testing center

• Prerequisites: None

Exam Outline

The Salesforce Omnistudio Consultant Exam measures a candidate’s knowledge and skills related to the following objectives.

Flexcards: 23%

• Explain the capabilities, use cases, and purpose of using Flexcards.

• Design Flexcards to ensure they meet customer requirements/needs.

• Collect and group the Customer 360 Information required to show to an end user (Console, Flexcards).

Omniscript: 27%

• Explain the basic structure of an Omniscript.

• Validate developed Omniscript processes to ensure client expectation alignment.

• Identify business process step requirements and map them to Omniscript Components required to implement them.

Data Tools: 23%

• Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers.

• Design Integration Procedures and related Omnistudio Data Mappers.

• Describe the benefits of using Decision Matrices and Expression Sets and provide real examples.

Best Fit Solutioning: 27%

• Gather, analyze, and simplify business requirements in order to design solutions using Omnistudio tools following best practices.

• Map process requirements to Omnistudio capabilities and explain the interaction between them.

• Create fit/gap analyses between requirements and Omnistudio capabilities.