Salesforce Certified AI Agentforce Specialist (RAPID course)

June'26 updated!

Looking to ramp-up your knowledge and skills in the field of Salesforce AI? then this online course on "Salesforce Certified AI Agentforce Specialist (RAPID course)" is perfect for you. Whether you're a consultant, marketer, admin or developer, this course is designed to give you a comprehensive understanding of the magic and myths of Agentforce.

Do you want to get Salesforce AI Specialist certified, I can tell you THAT is a good choice! At the time of this recording Salesforce and the ecosystem partners are SUPER keen to get more certified professionals and pronto!

You may have done the Trailhead Trailmix in preparation for the Salesforce AI Specialist certification, and still unsure about the functionality, jargon and even you may have failed an exam attempt. Here we go to the rescue!

In this rapid course, we’ll cover key concepts and gotchas to take you from base level to a pass.

At the heart of this RAPID course is an experienced and knowledgeable instructor, a Salesforce MVP Hall of Fame member with more than 25 Salesforce certifications and over a decade and a half of experience in Salesforce technology across product suite.

One of the best things about this course is that it is designed for anyone, regardless of their programming experience. You don't need to be a tech expert to take advantage of the Salesforce Agentforce offering – this course will level up your knowledge on these powerful tools and concepts.

Throughout the course, you will learn a range of major topics, including (but not limited to!):

~ Prompt Engineering: 30%

~ Agentforce Concepts: 30%

~ Agentforce & Data Cloud: 20%

~ Agentforce & Service Cloud: 10%

~ Agentforce & Sales Cloud: 10%

Meaning:

• Einstein Trust Layer: Identify the security, privacy, and grounding features.

• Generative AI in CRM Applications: Given a scenario, identify the correct generative AI feature in Agentforce for Sales & Service.

• Prompt Builder: when to use it, roles, execution, settings, considerations, grounding techniques, including the process for creating, activating, and executing.

• Agentforce Tools: how an Agent works and how the reasoning engine comes to play, when it's appropriate to use Agents, custom and standard topics and actions, as well to manage and monitoring Agent adoption.

• Model Builder: identify when it's appropriate to use Model Builder, customisation options and Bring Your Own Large Language Model (BYOLLM).

• Test Your Skills: A custom mock test exam from me to you (get your exam muscle practice and juices flowing)

By the end of this course, you'll know how and when to apply these core key concepts when working with Agentforce, we'll clarify confusions as well to gotchas in the exam. (this course is not the BASICS, its a RAPID course for a level up on already available stuff)

Don't let fear hold you back – sign up for our course today and start your journey towards becoming a pro! As part of the Ines Garcia Salesforce Academy here at Udemy!