Salesforce Certified Platform Administrator Exam Questions

Why the Salesforce Platform Administrator Certification Matters

Want to stand out in the Salesforce ecosystem? The Salesforce Platform Administrator certification proves you can manage and optimize one of the world’s most powerful CRM platforms. This exam validates your skills in Salesforce applications, features, and admin tools, including Sales, Service, and Collaboration Clouds—helping you become a go-to resource for any business.

Two Levels to Grow Your Career

• Salesforce Certified Platform Administrator – Builds your core admin skills so you can confidently manage and maintain any Salesforce setup.

• Salesforce Certified Platform Administrator II – Perfect for experienced admins ready to apply best practices, leverage advanced features, and handle complex business challenges.

Is This Certification Right for You?

This path is great for:

• Beginners who understand Salesforce basics and want to expand their skills.

• Professionals responsible for managing and configuring Salesforce at work.

• Anyone eager to show they can solve real-world business needs with Salesforce.

We recommend at least 6 months of hands-on Salesforce admin experience for best results when taking the exam.

Exam Snapshot

• Format: 60 multiple-choice/multiple-select questions (+5 unscored)

• Time: 105 minutes

• Passing Score: 65%

• Version: Aligned with the Winter ‘24 release

• Cost: US$200 (+ applicable taxes)

• Retake Fee: US$100 (+ applicable taxes)

• Delivery: Online proctoring or testing center

• Resources: Closed-book (no reference materials)

• Prerequisites: No prior certifications required (training recommended)

Exam Outline

The Salesforce Platform Administrator Exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Platform Administrator and have demonstrated the application of each of the features/functions below.

Configuration and Setup: 20%

• Describe the information found in the company settings (for example, company settings fiscal year, business hours, currency management, default settings).

• Distinguish and understand the administration of declarative configuration of the user interface (for example, UI settings, app menu, list views, global actions, Lightning App Builder).

• Given a scenario, demonstrate the proper setup and maintenance of users.

• Explain the various organization Security Controls (for example, Setup Audit Trail, Login Hours, Session Settings).

• Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example, public groups, org-wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders).

• Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.

Object Manager and Lightning App Builder: 20%

• Describe the standard object architecture and relationship model (for example, standard object, parent/child, master detail/lookup/junction relationships, and record types).

• Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.

• Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.

Sales and Marketing Applications: 12%

• Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).

• Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).

• Describe the capabilities of lead automation tools and campaign management (for example, leads, lead convert, lead assignment rules, campaign and campaign members).

Service and Support Applications: 11%

• Describe the capabilities of case management (for example, case, case assignment rules, and queues).

• Given a scenario, identify how to automate case management (for example, support process, case auto-response rules, and case escalation).

Productivity and Collaboration: 7%

• Describe the capabilities of activity management.

• Describe the features of Chatter.

• Describe the capabilities of the Salesforce mobile app.

• Identify use cases for AppExchange applications.

Data and Analytics Management: 14%

• Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data.

• Describe the capabilities and implications of data validation tools.

• Describe the options available when creating or customizing a report or report type.

• Describe the impact of the sharing model on reports.

• Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user).

Workflow/Process Automation: 16%

• Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.

• Describe capabilities and use cases for Flow.

• Describe capabilities and use cases for the approval process.