Get Started as a Salesforce Business Analyst - Service Cloud
What you'll learn
- Business Analysis Skills for Service Cloud
- How to conduct Business Analysis for Service Cloud
- How to guide stakeholders through the Business Analysis process
- What questions to ask during a Business Analysis Workshop on Service Cloud
- How to deliver a great Service Cloud Demo
- What technical scenarios to propose for Service Cloud Requirements
- How to put in practice the learning from the Service Cloud and BA Certifications
Requirements
- Working towards or completion of the Service Cloud Certification and Business Analysis Certification
Description
This course will equip you with the skills, confidence, and templates to conduct Business Analysis for a Salesforce Service Cloud Implementation.
It will provide you with a suite of business analysis questions and a presentation deck to enable you to guide stakeholders through the Business Analysis process to discover their functional and technical requirements for a Service Cloud solution.
Learn more about the technical options and third-party apps that can extend the capabilities of Service Cloud so you can confidently present scenarios to your stakeholders to help them make an informed decision about the technology they need now and in the future.
Find out how to enthuse and engage your audience by delivering a great demo of Service Cloud during the business analysis process to help your stakeholders visualise the end result.
Put the knowledge from your Service Cloud Certification and Business Analyst Certification into practice in a real-life workshop to gather requirements and design a solution with confidence.
This course is brought to you by Heather Black, the CEO and Founder of Supermums, a Salesforce Training and Recruitment Specialist. Heather is an experienced Trainer in Business Analysis, Change Management, and Agile Project Management and Salesforce Consultant. She has been training people globally on Salesforce since 2012 and was awarded a Golden Hoodie by Salesforce for her impact.
Who this course is for:
- Salesforce Professionals looking to build their skills and confidence in conducting the business analysis process for a Service Cloud implementation.
Instructor
- 4.4 Instructor Rating
- 44 Reviews
- 2,319 Students
- 10 Courses
Supermums provides first class training in leading cloud technology and help businesses recruit a diverse team with experienced and emerging talent to accelerate their tech projects in a cost effective way.
We deliver a series of instructor-led live training courses as a Certified Salesforce Training Provider and offer on-demand training courses through Udemy.
Since November 2016, Supermums has trained learners from 10+ different countries through virtual training resources. We are passionate about delivering quality education, supporting decent work, and equality for all. We have a social mission to support women returners and champion more women into tech.
We take pride in having a 4.8 feedback score on TrustPilot.
Our Instructors
Heather Black is an experienced Salesforce Consultant and Trainer for Salesforce Professionals. She is Author of the Award Winning Book - 'Be a Super Salesforce Consultant' - The A to Z Guide of Leading a Salesforce Project. She has overseen over 700 projects with 350 non-profits through running a Salesforce Consultancy and for the last four years has actively focussed on training professionals in Salesforce Consultancy Skills.
Liam O'Shea is a Salesforce Certified Training Instructor and Head of Curriculum Development. Liam has been delivering Salesforce Training for the past 3 years and loves teaching our students new technology. With a background in Sales and Customer Service he loves creating a good customer experience and averages a 4.9 out of 5 feedback score.