Get Started as a Salesforce Business Analyst - Service Cloud

Name: Get Started as a Salesforce Business Analyst - Service Cloud
Rating: 4.5 (1 reviews)

Be empowered with tools and templates to conduct Business Analysis for Salesforce Service Cloud

Created bySupermums Training and Recruitment

Last updated 5/2024

English

What you'll learn

Business Analysis Skills for Service Cloud
How to conduct Business Analysis for Service Cloud
How to guide stakeholders through the Business Analysis process
What questions to ask during a Business Analysis Workshop on Service Cloud
How to deliver a great Service Cloud Demo
What technical scenarios to propose for Service Cloud Requirements
How to put in practice the learning from the Service Cloud and BA Certifications

Course content

1 section • 6 lectures • 1h 27m total length

Quick Course Summary0:48
Introduction to the Course4:53
Join us for the Introduction Video to meet the Instructor - Heather Black, learn more about Supermums, how to join our community of learners, benefit from our training and recruitment services and learn more about the content in this course.
© Supermums Training CIC 2024
All rights reserved.
This training material is protected by copyright law and is intended for personal use only. Reproduction, distribution, or resale of any part of this material for commercial purposes is strictly prohibited without the prior written consent of Supermums Training CIC.
Unauthorized use or distribution may result in legal action.
Service Cloud Business Analyst Script41:49
Within this module learn what business analysis questions to ask and what technical scenarios to propose when undertaking a business analysis workshop focussed on delivering a Service Cloud solution.
© Supermums Training CIC 2024
All rights reserved.
This training material is protected by copyright law and is intended for personal use only. Reproduction, distribution, or resale of any part of this material for commercial purposes is strictly prohibited without the prior written consent of Supermums Training CIC.
Unauthorized use or distribution may result in legal action.
How To Deliver A Great Demo24:00
Within this module learn how to deliver a great Salesforce demo to engage and enthuse your stakeholders.
© Supermums Training CIC 2024
All rights reserved.
This training material is protected by copyright law and is intended for personal use only. Reproduction, distribution, or resale of any part of this material for commercial purposes is strictly prohibited without the prior written consent of Supermums Training CIC.
Unauthorized use or distribution may result in legal action.
Service Cloud Business Analyst Questionnaire7:00
Within this module learn what business analysis questions to ask when undertaking a business analysis workshop focussed on delivering a Service Cloud solution.
© Supermums Training CIC 2024
All rights reserved.
This training material is protected by copyright law and is intended for personal use only. Reproduction, distribution, or resale of any part of this material for commercial purposes is strictly prohibited without the prior written consent of Supermums Training CIC.
Unauthorized use or distribution may result in legal action.
Technical Test - Service Cloud8:54
Within this module learn what technical scenarios to propose when undertaking a business analysis workshop focussed on delivering a Service Cloud solution.
© Supermums Training CIC 2024
All rights reserved.
This training material is protected by copyright law and is intended for personal use only. Reproduction, distribution, or resale of any part of this material for commercial purposes is strictly prohibited without the prior written consent of Supermums Training CIC.
Unauthorized use or distribution may result in legal action.

Requirements

Working towards or completion of the Service Cloud Certification and Business Analysis Certification

Description

This course will equip you with the skills, confidence, and templates to conduct Business Analysis for a Salesforce Service Cloud Implementation.

It will provide you with a suite of business analysis questions and a presentation deck to enable you to guide stakeholders through the Business Analysis process to discover their functional and technical requirements for a Service Cloud solution.

Learn more about the technical options and third-party apps that can extend the capabilities of Service Cloud so you can confidently present scenarios to your stakeholders to help them make an informed decision about the technology they need now and in the future.

Find out how to enthuse and engage your audience by delivering a great demo of Service Cloud during the business analysis process to help your stakeholders visualise the end result.

Put the knowledge from your Service Cloud Certification and Business Analyst Certification into practice in a real-life workshop to gather requirements and design a solution with confidence.

This course is brought to you by Heather Black, the CEO and Founder of Supermums, a Salesforce Training and Recruitment Specialist. Heather is an experienced Trainer in Business Analysis, Change Management, and Agile Project Management and Salesforce Consultant. She has been training people globally on Salesforce since 2012 and was awarded a Golden Hoodie by Salesforce for her impact.

Who this course is for:

Salesforce Professionals looking to build their skills and confidence in conducting the business analysis process for a Service Cloud implementation.