Salesforce Associate Practice Exam + Explanations (5 Tests)

Course Overview

The Salesforce Certified Associate exam is for candidates who may be new to the Salesforce ecosystem and have an interest in understanding and using the Salesforce Customer 360 Platform. Salesforce Certified Associate candidates desire to learn the Salesforce platform and common business use cases.

About the Salesforce Certified Associate Exam

• The exam consists of 40 multiple-choice/multiple-select questions.

• You will have 70 minutes to complete the exam.

• The passing score is 62%.

• The exam costs $75 to take and retakes are free.

• The exam can be taken online or at a testing center.

• There are no prerequisites to take this exam.
  

Exam Outline
The Salesforce Certified Associate exam measures a candidate’s knowledge and skills related to the following objectives. Candidates should have an interest in understanding and using the Salesforce Customer 360 platform, and an interest in assisting with fundamental functionality in the current version of Salesforce at the foundational level. Salesforce Associate candidates should have an awareness of how a CRM platform solves the challenge of connecting departments and customer data and an understanding of how types of business challenges can be solved by using Salesforce.

Salesforce Ecosystem: 32%

• Given a scenario, describe various resources available to learn and apply in-demand Salesforce skills.

• Given a use case, identify which Salesforce Customer 360 product offerings could be used.

• Describe how companies use Salesforce.

• Differentiate between various job roles and career paths in the Salesforce ecosystem.

Navigation: 28%

• Given a scenario, identify how a user can locate and access necessary information.

• Given a scenario, identify where Salesforce customization takes place.

Data Model: 25%

• Explain the relationship between the core standard objects (account, contact, lead, opportunity, case).

• Given a scenario, determine which feature to use to ensure data visibility.

• Given a scenario, determine which tool to use to ensure data integrity.

Reports & Dashboards: 15%

• Describe reports on Salesforce.

• Describe dashboards on Salesforce.
  

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