*NEW* Salesforce Agentforce Specialist Practice Exam

About the Salesforce Agentforce Specialist Credential

The Salesforce Agentforce Specialist credential is designed for individuals aiming to implement, configure, and manage intelligent agents within the Salesforce ecosystem using Agentforce. Agentforce Specialists are key players in building automated, grounded, and secure conversational experiences that align with business processes and customer needs.

This certification targets Salesforce Administrators, Consultants, Developers, and Solution Architects who work with tools like Agentforce Studio, Prompt Builder, and Agentforce Data Library to create personalized and compliant agents across the Salesforce platform.

Audience Description: Salesforce Agentforce Specialist

Candidates for the Salesforce Agentforce Specialist certification should be comfortable working with the Salesforce platform, including user roles, flows, permissions, and setup tools. This credential is ideal for individuals looking to prove their knowledge and skills in:

• Designing and building agents tailored to specific user and business scenarios

• Navigating Agentforce Studio to configure agent behaviors, flows, and conversation grounding

• Using Prompt Builder and prompt templates to support consistent and compliant agent responses

• Testing and debugging agents using the Agentforce Testing Center

• Integrating data sources like Data Cloud retrievers to enhance agent response accuracy

• Managing agent access, user roles, and adoption across the organization

• Applying best practices for ethical use, grounding, and safeguarding of AI-based agents

A candidate for this certification is not expected to:

• Have advanced coding skills in languages like Python, JavaScript, or Apex

• Understand LLM internals such as tokenization or model fine-tuning

• Be proficient in AI architecture concepts (e.g., transformer networks)

• Build third-party AI models from scratch

• Integrate non-Salesforce AI platforms without guided support

About the Exam

Here are the key details for the Salesforce Certified Agentforce Specialist exam:

• Format: 60 multiple-choice/multiple-select questions

• Duration: 105 minutes

• Passing Score: 72%

• Registration Fee: $200 USD (plus applicable taxes)

• Retake Fee: $100 USD

• Delivery Options: Online proctored or test center

• Prerequisites: None

• Resources: Closed book; no external or online materials allowed

Note: Upon completing the exam, you’ll be invited to take a short survey (~5 minutes) about your experience to help improve Salesforce’s credentialing program.

Exam Outline

The Salesforce Certified Agentforce Specialist exam tests knowledge and hands-on understanding across the following domains:

• Prompt Engineering: 30% of the exam
  

• Agentforce Concepts: 30% of the exam
  

• Agentforce and Data Cloud: 20% of the exam
  

• Agentforce and Service Cloud: 10% of the exam
  

• Agentforce and Sales Cloud: 10% of the exam