Practice Tests updated based on SPRING - 21 Released
These exams are designed to give you an idea of what to expect in the actual certification test.
The Salesforce Certified Advanced Administrator program is designed for individuals who have expertise as a seasoned Salesforce Administrator. The program encompasses the breadth of applications, the features and functions available to an end user, and the advanced configuration, management, and application extending options available to an Administrator across the Sales Cloud, Service Cloud, and Salesforce Chatter applications.
There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation.
The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has mastered Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.
The Salesforce Certified Advanced Administrator exam is intended for an individual who has significant experience performing as a Salesforce Administrator, including hands-on experience applying the skills and concepts noted in the exam outline in Section 5 below. The candidate is a Salesforce Certified Administrator who has successfully completed the Administration Essentials for Experienced Admins (ADM 211) from Salesforce or an Authorized Training Center or possesses the equivalent experience and knowledge. The candidate has also invested time in studying the course materials and additional study materials provided by Salesforce.
The candidate should have a broad knowledge of the full application capabilities, the features/functions available to an end user, and the configuration and management options available to an Administrator across the Sales Cloud, Service Cloud, and Salesforce Chatter applications. The candidate should be capable of performing administration functions at an expert level, using the full set of Salesforce features as described in the exam outline. The candidate can leverage the advanced administration capabilities of Salesforce to solve specific business challenges and automate complex business processes. The candidate should be able to recommend configuration enhancements and best practices to optimize and extend an organization’s use of Salesforce. The candidate actively seeks out new functionality as it becomes available and can evaluate the potential benefits of new features for an organization.
The candidate should be able to:
Appropriately define record and field data access based on business requirements.
Create custom objects and define the appropriate relationship types.
Set up and configure Sales Cloud applications, including products, price books, schedules, and quotes.
Understand the capabilities of forecasting.
Set up and configure Service Cloud applications, including Salesforce Knowledge and entitlements.
Assess, cleanse, and maintain data quality using standard Salesforce functionality.
Set up and configure Salesforce CRM Content.
Understand the capabilities of sandboxes and the tools available to move data between environments.
Use custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters to build reports that meet complex business requirements.
Use dynamic dashboards and dashboard filters to enhance dashboards.
Create workflow rules, approval processes, and formula fields to automate complex business processes.
The Salesforce Advanced Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.
Security and Access: 20%
Extending Custom Objects and Applications: 8%
Auditing and Monitoring: 6%
Sales Cloud Applications: 10%
Service Cloud Applications: 10%
Data Management: 10%
Content Management: 3%
Change Management: 10%
Analytics, Reports and Dashboards: 10%
Process Automation: 13%
Please use these exams to supplement your Salesforce Certification Study! Always check out relevant trail on Trailhead to increase your chances to ace the certification test.