Salesforce Administration Essentials ADM-211 Practice Exam

Salesforce Administration Essentials for Experienced Admin ADM-211 is a training course offered by Salesforce, which is designed for experienced Salesforce administrators who want to enhance their skills and knowledge in managing and customizing Salesforce solutions.

This Practice Exam covers various advanced topics such as managing data, automating complex business processes, designing advanced dashboards and reports, managing security and access, and implementing advanced configuration solutions. Participants are provided with hands-on experience and practical skills necessary to become proficient in managing and customizing Salesforce solutions for their organization.

Upon completion of the course, participants are eligible to take the Salesforce Certified Advanced Administrator exam to further validate their skills and knowledge in Salesforce administration. The course is ideal for experienced Salesforce administrators who want to take their skills to the next level and improve their organization's Salesforce implementation.

The Salesforce Administration Essentials for Experienced Admin ADM-211 exam covers a wide range of advanced topics related to Salesforce administration.

Salesforce Certified Administrator Updated Syllabus

• Configuration & Setup

• Object Manager & Lightning App Builder

• Sales & Marketing Applications

• Service & Support Applications

• Productivity & Collaboration

• Data & Analytics Management

• Workflow/Process Automation

  
  

#) Configuration & Setup: 20%

• Describe the information found in the company settings (For example: company settings fiscal year, business hours, currency management, default settings).

• Distinguish and understand the administration of declarative configuration of the User Interface. (For example UI settings, app menu, list views, global actions, Lightning App Builder).

• Given a scenario, demonstrate the proper setup and maintenance of users.

• Explain the various organization Security Controls. (For example Setup Audit Trail, Login Hours, Session Settings)

• Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (For example public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders).

• Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.

  
  

#) Object Manager & Lightning App Builder: 20%

• Describe the standard object architecture and relationship model. (For example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)

• Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.

• Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.

  
  

#) Sales & Marketing Applications: 12%

• Given a scenario, identify the capabilities and implications of the sales process. (For example: sales process, opportunity, path, and forecast impact.)

• Given a scenario, apply the appropriate sales productivity features using opportunity tools. (For example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)

• Describe the capabilities of lead automation tools and campaign management. (For example: leads, lead convert, lead assignment rules, campaign and campaign members.)

  
  

#) Service & Support Applications: 11%

• Describe the capabilities of case management. (For example: case, case assignment rules, and queues.)

• Given a scenario, identify how to automate case management. (For example: support process, case auto-response rules, and case escalation.)

  
  

#) Productivity & Collaboration: 7%

• Describe the capabilities of activity management.

• Describe the features of Chatter.

• Describe the capabilities of Salesforce Mobile App.

• Identify use cases for AppExchange applications.

  
  

#) Data & Analytics Management: 14%

• Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.

• Describe the capabilities and implications of data validation tools.

• Describe the options available when creating or customizing a report or report type.

• Describe the impact of the sharing model on reports.

• Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).

  
  

#) Workflow/Process Automation: 16%

• Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.

• Describe capabilities and use cases for Flow.

• Describe capabilities and use cases for the approval process.

The Salesforce Administration Essentials for Experienced Admin ADM-211 exam consists of 60 questions, and candidates have 105 minutes to complete the exam. The passing score for the ADM-211 exam is 65%, which means you need to correctly answer at least 39 out of the 60 questions to pass the exam.