
In this lecture you draw your own client flow in five steps, add how long each step works and how long it waits, and find the one gap that costs you the most clients.
This course is built from six disciplines: coaching craft, pricing yourself, brand building, marketing management, funnel and client acquisition, and online course creation.
The map of the course
A dictionary for reading a corporate lecture as work in your own practice
A short self-diagnostic that shows which sections to watch first
Download the Client Flow Wait Map and fill it in for one real client you want.
What coaching is, and how it differs from mentoring, training and advice
The Google research that made it a management requirement
Core competences and the code of ethics
The GROW model and the wheel of balance
People are curious and want to contribute
People grow through relationships and seek values
People act in their own interest and live out their perceptions
People always have choices and define their own integrity
The balance wheel in a paid session
Questionnaires and when they earn their time
The 1-10 scale as an instrument
Checklists for structuring a session
Building the relationship that makes coaching possible
Types of coaching and where each fits
Powerful questions as the main instrument
The 5S model
Telling the truth and clarifying what was actually said
Discussing problems without taking them over
Hearing reality rather than the version you expect
A checklist for active listening
Elements of language and why they matter here
Speaking in the client's own vocabulary
Identifying the language a person thinks in
Clean language in practice
What makes a question powerful
The difference between asking questions and interrogating
A framework for building them, and the elements of a good one
Learning styles, question types and the results they produce
Creating a strategy the client will actually follow
A model for implementing it
What message delivery means and how to do it
Raising the bar without breaking the relationship
The process of motivating and encouraging
The practice of support
Focusing on strengths rather than gaps
Removing barriers and celebrating wins
Coaching different types of client
Executive coaching and team coaching
Coaching inside the one-to-one format
Building a coaching culture in a client organisation
Mike's own story of becoming an online instructor, from a 30-person offline meetup
Who an impostor actually is, and why it is usually the person who knows most
The trap of "this comes too easily to me"
Why 70% of people experience it and what that tells you
What market value consists of and whether you can influence it
Whether it is possible to underprice yourself, and how easily
Standing on three legs rather than one
The levers: position, coaching, consulting, speaking, side projects
What knowledge is, and which knowledge people actually pay for
How to package it and what it is worth
The monetisation framework end to end
Building the knowledge base, and why impostors make good experts
Who owns brand: director, manager or marketing lead
The BRAND OS model and its six layers
An AI stack mapped to each task
Brand equity economics: why a strong brand multiplies what you can charge
What a brand audit is, internal and external
Running one with AI in four hours instead of three months
Competitive analysis, and how AI assistants currently describe you
Brand health metrics: awareness, consideration, NPS, share of search
Mission, vision, values and purpose, formulated rather than borrowed
Brand architecture: one brand or several
The positioning statement formula, and generating fifty options with AI
The messaging matrix, naming, and availability checks
Visual identity: logo, colour, typography, graphics
AI design tools and when each is worth using
Verbal identity: tone of voice, vocabulary, do's and don'ts
The brand book, dynamic identity, and the legal side of AI-generated assets
The anatomy of a campaign: big idea, creative, channels, activation
Generating campaign concepts with AI
The production stack for video, voice and copy
The channel mix: organic, paid, PR, influencers, partnerships
The brand metrics framework
Building a brand health dashboard
Social listening and AI mention monitoring on autopilot
The crisis playbook for the first 24 hours, and a 90-day roadmap
Where to start when marketing becomes your own problem
A fourteen-day audit of channels and effectiveness
Ten questions to answer before spending anything
An action plan for the first thirty days
Putting together a competitive analysis quickly
Assessing competitors' unit economics
Where insights come from and how to use them
Building a strengths and weaknesses table
Building a strategy that survives scrutiny
The frameworks: 4P, STP, Ansoff matrix, customer journey
Linking business goals to marketing indicators
Structuring an annual strategy as a one-pager
Building and defending a marketing budget, including your own
The key metrics: CAC, LTV, ROMI, CLV
Reallocating spend between channels
The report that actually gets read
Developing the value proposition
Brand architecture and portfolio management
Preparing a complete brand plan
Structuring it with indicators, initiatives and budgets
The digital funnel from lead to revenue
Channels: search, paid media, social, email, content
Performance marketing: attribution, optimisation, metrics
What a marketing dashboard has to contain
This course contains the use of artificial intelligence.
The coaches who make a living are rarely the best coaches. They are the ones who solved the other problem — that nobody knows they exist.
Being good at the work is roughly a third of it. The rest is brand, marketing, acquisition and pricing, and none of it was in your certification.
Why capable people stay stuck
The practice runs on referrals, which means it grows when someone remembers you and stops when they do not. The price was set by looking at what others charge and going slightly under, so every client is worth less than they should be. The website says "helping people reach their potential", which describes several million other people. And there is the quiet version of the problem: the belief that you are not qualified enough to charge properly, which is held most firmly by the people who know most.
What the course actually covers
Thirty-nine lessons in four parts. The craft first, ten lessons of it — GROW, the balance wheel, clean language, listening, powerful questions and how to work with a client who is resisting their own goal. You cannot market something you are not confident delivering.
Then pricing and packaging. Impostor syndrome examined properly, what market value is made of, the specific levers that move it, and a framework for turning knowledge into a product: audience, content, offer, marketing, payment.
Then the commercial engine. Brand from zero — audit, positioning statement, messaging matrix, tone of voice, visual identity produced with an AI stack rather than an agency, campaigns and a monitoring dashboard. Then marketing: strategy on one page, CAC and LTV and ROMI, the digital funnel, attribution, and where AI genuinely helps.
Getting clients and scaling past your calendar
Then acquisition, which is the part most coaching courses skip entirely. Auditing your own client funnel, applying AIDA and SPIN to attraction, copywriting that gets a reply, what to do when your price is higher than the alternatives, and how many follow-ups to send someone who has gone silent — with the actual number.
And finally productisation. Six lessons on building an online course: how adults learn, choosing the platform, designing the programme and homework, running the live sessions, keeping people engaged and evaluating what they took away. This is how a practice stops being limited by the hours in your week.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals. I started with an offline meetup for thirty people and spent longer than I should have believing I was not qualified to charge for it. That section of the course is not theoretical.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
One number to write down first
What you currently charge per hour, and what you would charge if you were certain someone would pay it. The gap between those two numbers is what this course is aimed at, and it is almost never a skills gap. Enrol now and start the first lesson today.