
Learn how SAP support consultants prioritize and resolve tickets using SLA-driven P1–P4, escalate from L1 to L3, and emphasize SAP knowledge, communication, and the functional specification.
Learn the roles and responsibilities of an SAP support consultant, including L1/L2/L3 ticket handling, lead consultant duties, SLA management, stakeholder communication, and ongoing process improvements.
Resolve a SAP WM hyper care issue where transfer orders assign 20 pieces per pallet but only 15 fit; cancel orders, set material master to 15, and re-create transfer orders.
Identify common SAP WM support issues in outbound deliveries, including discrepancies between pick quantity and delivery quantity, and demonstrate returning extra quantity to stock using L2 and LT0 after PCI.
Explore SAP WM support issues around reversing inbound deliveries and transfer orders when quantities are missing or inconsistent, with practical fixes using Lt0 Z, VL33N, VLE32N, and interim 902 bins.
Explore inbound and outbound deliveries in sap wm, correcting inbound quantities with dummy bins and 902 storage, moving stock, and reversing goods movements after pci.
Discover how to reverse sap wm movements after TiVo confirmation and after PGI, including VL09 steps, the document flow, and canceling transfer orders to free stock.
Fix storage section indicators in SAP WM by aligning material master data with storage section sets and ensuring level one for fast-moving items; level six for slow-moving items.
Block or unblock multiple bins in SAP WM using LW06, choosing between put away block or removal block; delete empty, unblocked bins with LZ11, noting stock and block status restrictions.
Configure SAP WM to create transfer orders immediately for materials by using special moment indicator A on movement type 201 and warehouse, and assign the indicator in the material master.
Explore stock adjustment strategies in SAP WM, including immediate bin checks, focused physical inventory, and canceling and re-creating transfer orders when you cannot change the source bin during picking.
Learn how to enable destination bin changes during confirmation in SAP WM by configuring storage type GK1, activating the destination bin change flag, and adjusting TiVo confirmation screens.
Learn how to prepare a solution proposal document during a change request process, covering business requirements, assumptions, effort estimation, layouts, and approvals.
In this course, one can learn about the below topics
The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained
And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.
Explained the level of tickets like L1, L2, and L3 based on the criticality
Few samples are provided for the tickets
Difference between the Criticality and the Priority of the tickets
Explained the difference between Core Team Members and the End Users
Different Support Tool names are given
Handling the tickets based on SLA
Planning the daily activities during Support Projects
Value addition to the Role
Different Tools in the Market are listed
SAP Warehouse Management Hyper care sample issues with solutions
SAP Warehouse Management Support Issues with solutions
SAP Warehouse Management Configuration changes related sample tickets
SAP Warehouse Management Program change related sample tickets
SAP S/4 HANA Stock Room Management vs SAP Warehouse Management. This helps to understand the future of SAP WM in S/4 HANA. Entire knowledge in SAP WM will be helpful on S/4 HANA also.
SAP Quizzes helps to revise the knowledge which was gained from the course