Root Cause Analysis and the 8D Problem Solving Bootcamp
What you'll learn
- Perform the root cause analysis to eliminate the problem permanently
- Choose the right tool for the root cause analysis
- Learn about more than 40 tools that can be used for problem solving
- Proven problem solving approaches
- Taking permanent corrective actions, so that the problem does not come back again.
- Templates are included in the course.
Requirements
- Some basic understanding of the quality management concepts
Description
In this course I will cover four broad strategies or approaches for Root Cause Analysis (RCA) and problem-solving:
1. Five Why's
2. Cause and Effect Diagram
3. A3 Problem Solving Approach
4. Eight Disciplines or 8D Problem Solving Approach
Depending upon the complexity of the problem you can choose one of these approaches.
While taking these approaches, there are many tools and techniques which could be applied. I will cover many such tools, for example:
1. Seven Basic Quality Tools (Cause and Effect Analysis, Flow Chart, Check Sheet, Pareto Chart, Scatter Plot, Control Charts and Histograms)
2. Descriptive Statistics (Mean, Mode, Median, Range and Standard Deviation)
3. Graphs and Charts (Box and Whisker Plot, Individual Value Plot, Bar Chart, Pie Chart, Bubble Chart, Matrix Plot, and Time Series)
4. Value Stream Mapping
5. Tools for D1 (Establish the Team): Team Roles, Team Stages, Conflict Management and Negative Team Behaviours
6. Tools for D2 (Describe the Problem): 5W2H, SIPOC, Gemba Walk and Stakeholder Analysis
7. Tools for D3 (Interim Containment): Identification and Traceability
8. Tools for D4 (Root Cause Analysis): Brainstorming, Nominal Group Technique and Affinity Diagram
9. Tools for D5 (Develop CA): Poka-yoke, Force Field Analysis, Control Plan and Benefit-Cost Analysis
10. Tools for D6 (Implement CA): Gantt Chart, RACI Matrix, Reports and Dashboard
11. Tools for D7 (Prevent Recurrence): FMEA
Who this course is for:
- Quality Managers
- Quality Engineers
- Continuos Process Improvement team members
- Process Analysts
Course content
- Preview06:27
- 03:12Four Root Cause Analysis Approaches
- 05:42Problem Solving, Correction, Corrective and Preventive Actions
- 00:01Download Section 1 Slides
- 5 questionsQuiz - Section 1 - Introduction
Instructor
![Sandeep Kumar ](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
- 30,121 Reviews
- 146,828 Students
- 25 Courses
PMI-PMP, IRCA Registered Lead Auditor, ASQ - CSSBB, CQA, CQE, CMQ/OE, IIA - CIA
Sandeep Kumar has more than 35 years of Quality Management experience. He has worked as Quality Manager/Director on a number of projects, including Power, Oil and Gas and Infrastructure projects.
In addition, he provides consulting services to implement Lean Six Sigma to improve performance.
His areas of specialization include Quality Assurance, ISO 9001:2015, Lean, Six Sigma, Risk Management, QMS Audits, Supplier Quality Surveillance, Supplier Pre-qualification, Construction Quality, Mechanical Inspection and Quality Training.
Professional Qualifications:
His professional qualification/certifications include:
• ASQ-CSSBB, Certified Six Sigma Black Belt
• ASQ-CMQ/OE Certified Manager of Quality/Organizational Excellence
• PMI-PMP Certified Project Management Professional
• IRCA Registered Lead Auditor (QMS-2015)
• IIA-CIA Certified Internal Auditor
• ASQ-CSSGB, Certified Six Sigma Green Belt
• ASQ-CQA Certified Quality Auditor
• ASQ-CQE Certified Quality Engineer