Root Cause Analysis

Name: Root Cause Analysis
Rating: 4.5 (9308 reviews)

Dive deep into the problem-solution framework by understanding root causes and how they arise in the first place.

Created byManagement Study Guide

Last updated 9/2019

English

What you'll learn

Explain What is Root Cause Analysis
Define Root Cause Analysis
Explain the Importance of Root Cause Analysis
Explain Steps to Conduct Root Cause Analysis
Explain How to Use RCA for Boosting Productivity
Explain the 5 Why’s Technique
Explain Process of Pareto Analysis
Explain the Steps to Create Fishbone Diagram
List the Difficulties in RCA
List the Tips for Effective Root Cause Analysis

Course content

1 section • 11 lectures • 52m total length

Introduction4:47
Learn what root cause analysis is, its importance, and how to conduct it with steps, the five whys, perito analysis, and fishbone diagrams to boost productivity.
Explain What is Root Cause Analysis0:51
Define Root Cause Analysis2:01
Define root cause analysis and show how experts describe its objective and methods, using fishbone diagrams to identify underlying causes and guide corrective actions that prevent recurrence.
Explain the Importance of Root Cause Analysis1:35
Explain Steps to Conduct Root Cause Analysis4:22
Explain How to Use RCA for Boosting Productivity3:54
Learn how root cause analysis boosts productivity by logging tasks, prioritizing high-priority work, delegating low-priority tasks, and using tools like five whys, Pareto analysis, and fishbone diagrams.
Explain the 5 Why’s Technique6:51
Explain Process of Pareto Analysis19:51
Apply the 80/20 Pareto rule to identify the most significant defects. Use Pareto charts to prioritize root cause analysis and implement corrective actions for improved quality and productivity.
Explain the Steps to Create Fishbone Diagram2:06
Discover how to create a fishbone diagram for root cause analysis, defining the problem, assembling major categories, identifying secondary causes, and drilling down to root causes.
List the Difficulties in RCA1:52
Identify key difficulties in root cause analysis, such as not asking for help, an incorrect starting point, incomplete root causes, and poor follow-through on action steps, while emphasizing process improvement.
List the Tips for Effective Root Cause Analysis4:29

Requirements

No prior knowledge is required

Description

Getting to the root of the problem is an essential skill in the modern world of business, but it’s one that too few professionals actually possess. Take back control of your career by developing a highly sought after skill that will put you ahead of the crowd and you will be able to:

- Use the 5-whys to characterize complex problems the right way

- Leverage the power of process mapping to unearth key details

- Utilize force-field mapping to elevate your understanding quickly

- Employ matrix charts to track every aspect of complex processes

How does this course help?

You will get an innate understanding of how problems, errors, and points of failure often arise from small details being missed or overlooked:

- Highlight small issues long before they result in catastrophic failure

- Understand how seemingly unconnected variables relate to one another

- Learn how to communicate your findings with clarity to a broad audience

Why is this course essential for your career?

Root cause analysis is one of the most in-demand skills in the digital age because of how difficult it is to characterize errors in highly interconnected systems. The course will benefit a broad range of professionals:

- Managers and supervisors looking for greater career options

- Senior operations personnel ready to expand their horizons

- Consultants who want to be able to deliver premium services

Once you develop this core skill, we know from experience that you will never look back. Why wait when everything you need is right here?

Who this course is for:

Management
Managers and Employees
Management Consultants
Operations Department