Root Cause Analysis and the 8D Corrective Action Process
What you'll learn
- Root Cause Analysis
- The 8D Corrective Action Process
- Quantitative tools such as Capability Analysis, Control Charts, MSA, Regression Analysis and more
- Qualitative tools such as 5 Why, Concentration Diagrams, Cause and Effect Diagrams and more
- Corrective action strategies including andon, shifting means, correlating process and product variables, poke yoke and much more
- Control charts and their interpretation
- Cross-functional team building
- Seven basic tools of quality control
Requirements
- General knowledge of quality and manufacturing is helpful
- General knowledge of Microsoft Excel
Description
The 8D Process, which contains the tools and strategies of Root Cause Analysis, was invented by the Ford Motor Company in the 1980's as a universal problem-solving method.
To create such a method, Ford combined existing best practices from luminaries such as Shewhart, Deming and Juran with their experiences in the US Auto Market competing against foreign imports. The resulting 8D process became the standard problem-solving tool across Ford's Product design and manufacturing engineering team. But because systematic effectiveness, it soon spread to other departments, other divisions and ultimately other industries.
Today, a manufacturing professional with a solid understanding of the principles and tools taught in this class will be able to effectively solve a range of problems. And it is the solving of increasingly complex problems that lead to career advancements and new doors of opportunity.
This course, "Root Cause Analysis and the 8D Corrective Action Process" will show you:
How to assemble an effective problem definition.
The value of creating an cross-functional team.
How to develop interim containment solutions to shield your customer from receiving further defects.
The connection between an organization's traceability system and the RCA and 8D process.
An overview of process modeling tools such as the process flow diagram and the value stream map as means of graphical depicting the process and subsequent improvements to it.
How to use popular quality tools to find root cause such as pareto analysis, interviewing, the Ishikawa diagram, the concentration diagram, 5 Why analysis and much more.
How to use analytical tools such as capability analysis, regression analysis, measurement systems analysis, control charting and more to further clarify your root causes and develop potential corrective actions.
How to generate and prioritize corrective action ideas.
A sampling of corrective action strategies such as andon, shifting the process mean, correlating process to product variables, standardizing work instructions, poke yoke, automated inspection and much more.
How to verify your corrective activities for effectiveness.
How to develop parallel and preventive activities for maximize the impact of your problem solutions.
How to acknowledge your team's success.
What have a few of the 20,000+ past student said about this course?
"Very impressive course in terms of bringing knowledge but also in sharing it in a very practical way." - Richard H.
"Outstanding course and very applicable." - Tyrone P.
"It perfectly matched my needs." - Libor H.
"Excellent lecture for everyone. It is simple and user friendly. The concepts were explained in layman terms." - Hazel B.
"It was an amazing course with substantial amount of learning" - Ameetjyoti D.
"I work in automotive and in the quality department for 20 years. I am new to the role of quality engineer and find the information and examples in this class are very beneficial in helping me succeed in my role. This course excites me!" - Angela V
Plus over 1,600 5-star reviews!!
"Root Cause Analysis and the 8D Corrective Action Process" not only relies on the "tried and true" methods developed by the quality gurus of old, but also draws upon decades of real life experience by providing dozens of actual examples from manufacturing and engineering.
When you purchase this class, you get two additional benefits:
First, you get LIFETIME ACCESS to all course materials. If you want to come back for a refreshers 6 months or 6 years after completing this course, it will be here for you. With no required start or finish times, you get maximum flexibility to take or re-take this class as needed.
And secondly, if you have any questions about the course material, you are welcome to reach out to me, Ray Harkins, through Udemy's messaging service. I try very hard to respond to every question I get within 48 hours.
So in total, you get:
High-quality course materials,
A significant update in 2025 including even more highly relevant content,
Lots of downloadable templates and resources,
Lifetime access to all course materials,
Access to one-on-one Q&A,
All for a very low price!!
If you need to take your problem solving skills and knowledge of quality engineering practices to the next level, this is the class for you!
Who this course is for:
- Quality Engineers, Manufacturing Engineers, Process Engineers, Design Engineers, Validation Engineers and Supplier Quality Engineers
- Production Supervisors, Line Leaders, Operations Engineers, Maintenance Technicians and Manufacturing Managers
- Continuous Improvement Specialists, Lean Practitioners, Six Sigma Green Belts, Six Sigma Black Belts and Industrial Engineers
- Reliability Engineers, Test Engineers, Failure Analysis Engineers, Calibration Technicians and Equipment Engineers
- Project Managers, Technical Program Managers, Product Development Managers and Operations Managers
- Internal Auditors, Quality Auditors, ISO 9001 Auditors, IATF 16949 Auditors, ISO 13485 Auditors, ISO 14001 Auditors, Regulatory Compliance Officers and Quality Systems Managers
Featured review
Instructor
- 4.5 Instructor Rating
- 39,218 Reviews
- 109,977 Students
- 56 Courses
Ray Harkins is a senior manufacturing professional with over 30 years of experience in quality management, manufacturing engineering, and business analysis. During his career, he has toured hundreds of manufacturing facilities and worked with leading industry professionals throughout North America and Japan.
He earned his Bachelor of Science from the University of Akron where he studied Engineering Technology, his Master of Science from Rochester Institute of Technology where he studied Manufacturing Leadership and Project Management, and his Master of Business Administration from Youngstown State University.
He is a senior member of the American Society of Quality, and holds their Quality Engineering (CQE), Quality Technician (CQT), Quality Auditing (CQA) and Calibration Technician (CCT) certifications.
Ray has written extensively for national trade publications on the topics of quality engineering and career management and has taught over 100,000 students through the Udemy platform on a range of manufacturing-related topics.